hnTerebi

5 ms·

1. 1.▲
   by hnTerebi 10y ago

   Most answers from exit survey aren't answered. But I emailed some users and about half of them that replied are saying they want a Mac OSX version of the software. Unfortunately I can't even bundle the windows app using crossover
2. 2.▲
   by hnTerebi 10y ago

   1. New users trial signups are the same and steady, ~30 a day. 2. Yes attrition rate has been very high. Why? I don't know. Most of the cancellations don't leave any feedback (or its not usable -> Will re-design cancellation fo
3. 3.▲
   by hnTerebi 10y ago

   Since its a desktop app, I haven't added any analytics past the download exe stage, I will look into it once I read that book about lean analytics. I do feel literally in the dark about things.
4. 4.▲
   by hnTerebi 10y ago

   I'll send out 2 emails. 1] Cancelled users asking why they did. 2] Email existing users and ask "how are they going" and if they need help.
5. 5.▲
   by hnTerebi 10y ago

   I'm losing about 10 customers a week from recurring billings not re-signing. They value from $27 to $100. Over the last 4 months, total number of users that didn't upgrade from trial -> paid or just expired was: ~4000 users. I
6. 6.▲
   by hnTerebi 10y ago

   Yes, thats the biggest issue. No actionable data. Thanks for link I'll have a read.
7. 7.▲
   Help! SAAS revenue dropping 50% month on month. 3rd month, numbers look scary.

   15 points by hnTerebi 10y ago|24 comments