edwinwee

10 ms·

91.
by edwinwee 5y ago
No worries!
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by edwinwee 5y ago
Hm, could you email me at edwin@stripe.com and I can look into this?
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by edwinwee 5y ago
Customer email addresses are only stored within a business’s Stripe account and aren’t shared across businesses when the same credit card is used—so I’m curious to see what’s going on here. Could you forward an example purchase confirmation
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by edwinwee 5y ago
Not good. Can you email me those details at edwin@stripe.com and we can look into what went wrong?
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by edwinwee 5y ago
It'd be useful to take a closer look at your invoices, so let me know. The Stripe Tax fee is charged for the volume of the invoice—a trial invoice should have a volume of $0, so the Stripe Tax fee would not be charged. However, after t
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by edwinwee 5y ago
We send satisfation surveys after support interactions, and consistently over the past year, 8+ out of 10 businesses have rated their interactions highly. But it does sound like we did drop the ball with you, and I'd like to figure ou
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by edwinwee 5y ago
Could you email me at edwin@stripe.com and we can dig a bit more into this?
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by edwinwee 5y ago
(I work at Stripe.) This was a painful read. I'm sorry. We could have done a lot better. We're working on remediations now, and we're sending another, corrected email tonight with the updated CSV file of failed invoices as of
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by edwinwee 5y ago
(I work at Stripe.) Square and Stripe Terminal are designed for pretty different use-cases: Square is an instant POS that small business owners can use to accept payments for their shops. Stripe Terminal allows platforms and tech-forward co
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by edwinwee 5y ago
It's designed to work through a mobile app via the iOS SDK: https://stripe.com/docs/terminal/payments/setup-sdk?terminal... .
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by edwinwee 5y ago
I work at Stripe—I’m sorry for the trouble. Could you email me at edwin@stripe.com and we can dig into this?
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by edwinwee 5y ago
It is—in its current form as a print quarterly. If you have any feedback on what we should do next, let us know here: https://forms.gle/PbzM7Ndmb9iLN8Tq5 .
103.
by edwinwee 5y ago
Edwin from Stripe here—sorry for the confusion. The emails were a mistake (and were also sent to the wrong group). This was meant to be a small test for a relative handful of businesses. The contribution box would've been optional for
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by edwinwee 5y ago
Edwin from Stripe here. We might place a hold on a Stripe account if a high rate of returns or chargebacks is expected—that way when customers request refunds, their funds are given back to them immediatley (via the account's Stripe ba
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by edwinwee 5y ago
Author of the linked blog post here. Understand the skepticism. But get rich schemes, credit repair, and real estate are all prohibited from using Stripe—they're against our terms of service ( https://stripe.com/restrict
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by edwinwee 5y ago
I work at Stripe—would you be able to email me at edwin@stripe.com and I can dig into this?
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by edwinwee 5y ago
I work at Stripe—could you email at me at edwin@stripe.com and I can look into what happened?
108.
by edwinwee 5y ago
Weird—we can't reproduce and the She Leads Africa pic seems to show up correctly: https://stripe.com/atlas . Could you email me at edwin@stripe.com with your OS and browser versions?
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by edwinwee 5y ago
Originally, yes—Stripe Atlas was optimized for international founders in 2016. But after thousands of US founders used Atlas to set up their C-Corps, we retooled a bit to make Atlas work well with US founders too! Email us if you have any q
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by edwinwee 5y ago
Can I help with the ongoing issues? Could you add me to the email threads? edwin@stripe.com
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by edwinwee 5y ago
As somebody who helped write that email a while ago, I actually agree with you. We think the improvements we're working on will be pretty tangible—as pc mentioned above, we're not just rewriting the emails, but are working on a pr
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by edwinwee 5y ago
I'm really sorry that this has caused you concern—if you'd like to chat more before launch, please email me at edwin@stripe.com.
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by edwinwee 5y ago
Could you email me at edwin@stripe.com and I can dig into what happened here?
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by edwinwee 5y ago
Edwin from Stripe here. (OP, I've just sent you an email and we can talk more over there—I'm terribly sorry for the trouble.) I can't get into too many specifics about an individual business publicly, but unauthorized charges
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by edwinwee 5y ago
I work at Stripe and we've dug into this quite extensively throughout August. Although Stripe does want to support as many businesses as possible, the card networks have prohibited the sale of some products that have regulations around
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APIs for the Rest of Us(technically.dev)
2 points by edwinwee 5y ago|0 comments
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by edwinwee 5y ago
I can't share specifics about OP's account, but four humans reviewed the data (i.e. humans hit send on each of the above emails). This is no excuse, though—verifying the legitimacy of a business while protecting customers from fra
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by edwinwee 5y ago
I'm sorry for the delays here. I've just sent you an email update. Your Stripe account's all set.
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by edwinwee 5y ago
(Edwin from Stripe here.) Just saw your email. I’m sorry for the trouble—we’re looking into this now.
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by edwinwee 5y ago
Edwin from Stripe here — sending you an email now to see how we can fix these issues.

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