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I work at Stripe—would you be able to email me at edwin@stripe.com and I can dig into this?

by edwinwee 5y ago

carol_ifyoucan 5y ago
yes
- carol_ifyoucan 5y ago
  Edwin, I sent you an email
Tomte 5y ago
Again: Don't you think you should finally do something about your obvious support problems? Every few weeks we get another Stripe support thread here, because people have learned this is the only way they can get support. I don't blame them, but I blame your company. Nothing about it is intellectually stimulating. It's nice to see HN solve someone's problem. Occasionally. And not always the same problem.
- joshxyz 5y ago
  Yea it'd not hard to get a feel their responses here are PR moves, not support moves. Come on. I love the collison brothers man but the frequency of this is absurd.
  - uap 5y ago
    Just a sign that the Compliance people own too much of the org. It's just the overinflated self-important (just a factual description, easy mods, here be no flames, this flaw is peculiar to the profession, almost occupational requirement) compliance person ego, they love to lock everything down and scream if they don't get their way, they feel they need to falsely portray themselves as the last bastion between order and chaos/success and jail/life and death. They love secrecy, the illusion of immutable process, and opaque irrevocable decisions. The "support" failure is actually just a symptom of a "compliance cancer". Almost a cost of doing business in the financial sector since 9/11.
- shapefrog 5y ago
  One month and 14 days of customer "service" on hold, being ignored and genrally treated like shit. Post on HN and publicly shame stripe for being shit at 2021-10-15T18:14:01 responded 2021-10-15T18:27:26 - 13 minutes 25 seconds to get a direct contact to answer your query. There are some things money can't buy.
- natalyarostova 5y ago
  I assume they are working on it, and in the meantime employees are going out of their way to help where possible in a way that doesn’t scale.

I work at Stripe—would you be able to email me at edwin@stripe.com and I can dig into this?

carol_ifyoucan 5y ago

yes

carol_ifyoucan 5y ago
Edwin, I sent you an email

Tomte 5y ago

Again: Don't you think you should finally do something about your obvious support problems? Every few weeks we get another Stripe support thread here, because people have learned this is the only way they can get support. I don't blame them, but I blame your company. Nothing about it is intellectually stimulating. It's nice to see HN solve someone's problem. Occasionally. And not always the same problem.

joshxyz 5y ago
Yea it'd not hard to get a feel their responses here are PR moves, not support moves. Come on. I love the collison brothers man but the frequency of this is absurd.
- uap 5y ago
  Just a sign that the Compliance people own too much of the org. It's just the overinflated self-important (just a factual description, easy mods, here be no flames, this flaw is peculiar to the profession, almost occupational requirement) compliance person ego, they love to lock everything down and scream if they don't get their way, they feel they need to falsely portray themselves as the last bastion between order and chaos/success and jail/life and death. They love secrecy, the illusion of immutable process, and opaque irrevocable decisions. The "support" failure is actually just a symptom of a "compliance cancer". Almost a cost of doing business in the financial sector since 9/11.
shapefrog 5y ago
One month and 14 days of customer "service" on hold, being ignored and genrally treated like shit. Post on HN and publicly shame stripe for being shit at 2021-10-15T18:14:01 responded 2021-10-15T18:27:26 - 13 minutes 25 seconds to get a direct contact to answer your query. There are some things money can't buy.
natalyarostova 5y ago
I assume they are working on it, and in the meantime employees are going out of their way to help where possible in a way that doesn’t scale.