dariaevdo

31 ms·

1. 61.▲
   by dariaevdo 9y ago

   Our clients (for the most part) already use call recording tools like RingCentral, 8x8, or a recording function within their preferred VOIP tool. As call data becomes more accessible it will become more valuable, and my guess is we'll
2. 62.▲
   by dariaevdo 9y ago

   The biggest difference is single call vs. trend data. We're focused on not just looking at how to dissect a single call (chorus, gong), but how to make sense of a larger dataset of calls. That let's us understand multi-day/we
3. 63.▲
   by dariaevdo 9y ago

   Thank you! We're keeping the particulars of that piece on the DL for now, but feel free to ping me at daria@voiceops.com if you want to talk shop offline.
4. 64.▲
   by dariaevdo 9y ago

   thank you :)
5. 65.▲
   by dariaevdo 9y ago

   The current process on most sales teams is managers listening to 2 or 3 call recordings per rep per week (out of hundreds) and basing feedback on that, so having data across dozens and hundreds of calls is a huge win for them. We can transc
6. 66.▲
   by dariaevdo 9y ago

   Really good question - the way we help managers coach reps isn't giving them the data to say, "you should be making 75 percent more calls in a day." We show managers and reps what the highest performers are saying and when th
7. 67.▲
   Launch HN: VoiceOps (YC W17) – Data analysis for sales calls

   54 points by dariaevdo 9y ago|21 comments
8. 68.▲
   Clover is hiring product engineers – build AI for enterprise voice(angel.co)

   1 points by dariaevdo 10y ago