Really good question - the way we help managers coach reps isn't giving them the data to say, "you should be making 75 percent more calls in a day." We show man

Really good question - the way we help managers coach reps isn't giving them the data to say, "you should be making 75 percent more calls in a day." We show managers and reps what the highest performers are saying and when they're saying it, and then visualize week-over-week trends. Sales reps are thrilled to have this data - it's helping them understand their own call behavior and adjust accordingly, which has a very tight feedback loop for teams with transactional sales (or any high velocity sales cycles). As a sales rep, if I can see that the person at the top of the leaderboard is asking 8 probing questions per call and hardly ever highlighting product features, and I'm only asking 2 probing questions and talk extensively about features, that's extremely valuable and actionable information. We aren't tracking rep/agent satisfaction quantitatively, but anecdotally we're seeing highly positive feedback.