bcx

16 ms·

121.
by bcx 11y ago
We've recently experimented with making it easy for Olarkers to bring their families to the retreat, so it becomes like one big Olark Family Reunion. On the other hand it adds quite a bit to the logistical overhead, what are your th
122.
What is the Olark Retreat?(olark.com)
7 points by bcx 11y ago|1 comments
123.
by bcx 11y ago
The author of this book wants readers to pay what they feel the book was worth to them. http://www.reinventingorganizations.com/pay-what-feels-right... So you if you end up downloading and reading the direct PDF link (the
124.
GiveDirectly Gives Poor People a Year's Income(huffingtonpost.com)
267 points by bcx 11y ago|128 comments
125.
by bcx 11y ago
This is a provocative title from VOX. Original data is from: http://www.citylab.com/housing/2015/05/mapping-the-hourly-wa... EDIT: A lot of the commenters point out it's based on AVERAGE apartment rent.
126.
A full-time minimum-wage job won't get you a 1-bedroom apartment in the US(vox.com)
1 points by bcx 11y ago|2 comments
127.
by bcx 11y ago
This article is "OK", but their example is a 4 person co-op, which makes you think that all co-ops like the food co-ops you see in college towns. There are actually multiple forms of co-ops. Typically capital does come from the m
128.
What is the one thing you learned at HBS that blew your mind?(medium.com)
3 points by bcx 11y ago|0 comments
129.
by bcx 11y ago
There is an interesting metaphor here of how B2B integrations are similar to a farmer's dilemma. Two B2B companies talk about doing an integration. Both will benefit if it is done, but one generally does more of the work.
130.
by bcx 11y ago
Olark is Hiring Remote Backend Python Engineers, and part-time customer service in US timezones Our collective mission is to: - To help people make Happy Customers through personality, authenticity, and mutual understanding. - To exemplify
131.
Olark (YC S09) Is Hiring Back End Python Engineers – Love Your Job (Anywhere, USA)(olark.com)
1 points by bcx 11y ago
132.
by bcx 12y ago
Olark | http:/www.olark.com Customer Support Champions | Part-time | Remote | Anywhere, USA == About Us == Olark was founded with the goal of helping small businesses create deeper (and more human!) connections with their customers. Si
133.
by bcx 12y ago
Hats off to these guys, I personally felt this is one of the few interviews I've done where the resulting story captures a lot of the flavor of the early days of Olark.
134.
by bcx 12y ago
When we started this Olark, we were big readers of TeamTreehouse ( http://blog.teamtreehouse.com/working-in-a-flat-company ), and Valve ( http://www.valvesoftware.com/company/Valve_Handbook_LowRes.p... ).
135.
by bcx 12y ago
This is pretty awesome, thanks dave!
136.
by bcx 12y ago
Let's say we wanted to give power users a way to hide the chat window, and have it come back when they wanted? How would you want it to work? (i.e. we could do like, if query string contains hide-olark-for-30-days, we could just hide
137.
by bcx 12y ago
Site owners actually have the option to make it close able, and implement with just a simple "help" button. I think what generally happens is that the team that handles customer communication does not have the dev resources to get
138.
by bcx 12y ago
I think Tawk does a pretty good job of handling the basics. Most of our customers operating at any scale end up integrating Olark with a CRM such as Salesforce or a Helpdesk solution. We also have excellent cobrowsing, and a there's
139.
by bcx 12y ago
Assuming the tab is going to be there, what would make it be less distracting to you? When we first started all this we wanted to get rid of those incredibly annoying people wearing headsets bouncing around the screen. (I think we've
140.
by bcx 12y ago
It is interesting how much pricing can really help drive revenue :-). It's really hard to know what works without experiments.
141.
by bcx 12y ago
At first I was a bit confused by this article, and it looked like there was likely a large correlation/causation bias in determining quality. Especially since the two outcomes they were looking for were IPO and potential for acquisitio
142.
Olark is hiring remote part-time customer champions – flexible hours(olark.com)
1 points by bcx 12y ago
143.
by bcx 12y ago
If you liked this article, you might like the movie Dreams of a City, which talks about the creation of East Palo Alto: http://vimeo.com/23458988 EPA's has a really interesting history, back in the 1920s an entrepreneu
144.
by bcx 12y ago
Every desk in our SF office was handmade by Roland (Cofounder) at Olark. Kind of crazy, but kind of awesome, by the end we had a pretty efficient system. Of course our patio became completely coated in saw dust.
145.
The Case for Making Stuff(fastcompany.com)
6 points by bcx 12y ago|1 comments
146.
by bcx 12y ago
I think the key lesson here, is you need to be in a position where failing to raise more money does not kill your company. So if you can convince your entire team to eat ramen for an indefinite period of time between your first raise, and y
147.
by bcx 12y ago
Sam, out of curiosity, what is the average raise for a post-demo-day YC company now-a-days? (if it's public). I wonder this 500K benchmark is still something useful to investors in the valley. My guess would be that there end up being
148.
by bcx 12y ago
I thought the article was interesting, especially the author's fear of nonexistence. I know I'd much rather think of more pleasant things. I wonder if the dearth of comments here is due to a general uncomfortableness with nonexist
149.
by bcx 12y ago
I guess I was thinking more broadly. To most people everything feels like a walled garden, their phone, their computer, their TV. Sure you can install software on them, but very few people actually install new operating systems on anything
150.
by bcx 12y ago
Out of curiosity how many aspects of this TV could also be applied to your laptop. 1) It has a webcam 2) It has a microphone 3) You install software all the time that has access to both of these things. 3) Practically everything you do on i

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