bcx

18 ms·

151.
by bcx 12y ago
Congrats as well, it's been a long road to this point. I am curious to see where this product goes, in particular who outside of startups ends up using this tech.
152.
by bcx 12y ago
It's hard to be a web hosting company, and atlantic.net has been in the business since 1995. I am impressed that they are fighting to stay relevant, even if it is a race to the bottom. The Registry database contains ONLY .COM, .NET, .
153.
by bcx 12y ago
At first I thought this title was a poorly timed April Fools Joke. I would imagine there are only a few decisions the founders make that ever come down to votes based on shares. Off the top of my head: Selling the company, firing the CEO,
154.
Time is running out and we are wasting it on email(qz.com)
1 points by bcx 12y ago|0 comments
155.
Linchpin: Are You Indispensable? – Actionable Summary(medium.com)
1 points by bcx 12y ago|0 comments
156.
by bcx 12y ago
Thanks a ton for doing this interview :-) This has been on my todo list for a long time.
157.
by bcx 12y ago
How much permission do you need from paypal to do this? I suppose the main barrier is how annoying their UI is? And your ability to get a share of the interchange?
158.
by bcx 12y ago
I gave a talk about some caveats we ran into with delegating support early on: https://www.youtube.com/watch?v=rs2NN-qQZf0 a few years ago. In particular it bundled up a lot of customer feedback inside of one department&#x
159.
Want to create beauty? Olark is hiring a graphic/web designer – Anywhere, USA(olark.com)
1 points by bcx 12y ago
160.
by bcx 12y ago
I agree, I am not sure there is really that much interesting in this article. I'd love to have the author re-write it looking at the distribution, rather than averaging in returns for the top companies which makes up less than 1% of Y
161.
Ben Congleton Cofounder of Olark Interview on Mixergy(mixergy.com)
2 points by bcx 12y ago|0 comments
162.
by bcx 12y ago
We are up to 27 people now, so for us it's super important to have everything scheduled and organized. We have shifts and a shift switch board, that let's us switch shifts when people are going on vacation, or have other items in
163.
Engineering All Hands Support(olark.com)
9 points by bcx 12y ago|4 comments
164.
by bcx 12y ago
Brian great comments, but I think there are a few things to think about from Jeff's comments. Having an engineer respond to level-1 support is actually incredibly expensive. Especially, given that you could hire someone else who had a
165.
by bcx 12y ago
Consolidating feedback is a problem for any team at scale regardless of who is doing the support. Dedicated customer service teams have a more complete view of what's going on with customers, than the average rotated employee, but at
166.
by bcx 12y ago
I've seen it done at on-boarding with companies like Freshbooks and Zappos, but I am not sure how often that experience is renewed. (i.e. the rotation aspect being more than one time) Engineers at Zappos do support for just a few hour
167.
by bcx 12y ago
It's pretty interesting to think about how to scale rotations of All Hands Support. It's one thing when you are like 4 people, but as you build a company there are a lot of resource constraints to think about. What's the bi
168.
Why We Do All-Hands Support at Olark(olark.com)
92 points by bcx 12y ago|49 comments
169.
The Most Insane Truck Ever Built and the 4-Year-Old Who Commands It(wired.com)
9 points by bcx 13y ago|0 comments
170.
by bcx 13y ago
Love the use of the !command feature, great post, and excited that it's helping you out so much.
171.
by bcx 13y ago
Sometimes smart people do dumb things. Tell management how you feel about the dishonesty. Perhaps they could come clean to the potential client, and/or figure out how to make sure something like this never happens again. Depending on t
172.
by bcx 13y ago
Scheduling is such a hard problem. What other tools do people use for scheduling shift workers?
173.
by bcx 13y ago
I wonder if the author's point would hold, if biological weapons were used by the attacker. Smallpox made the first European invasion of North and South America a lot easier. A few well targeted weaponized viruses with a reasonably lon
174.
by bcx 13y ago
love the concept.
175.
by bcx 13y ago
Actual paper is pretty interesting: http://www.cs.rochester.edu/hci/pubs/pdfs/FoodMood.pdf
176.
by bcx 13y ago
Congrats on the WSJ article.
177.
Olark is hiring front-end-leaning full stack engineers(olark.com)
1 points by bcx 13y ago
178.
Olark is hiring a Senior UX Engineer in SF(olark.com)
1 points by bcx 13y ago
179.
by bcx 13y ago
It seems that this same exploit would work for anyone using apple mail. Isn't Linkedin-Intro is just exploiting the fact that Apple Mail renders HTML.
180.
by bcx 13y ago
It is really interesting to look at this article through the lens of the PR agency/strategy that helped place it for NJOY. 1) Quotes from CEO 2) Little anecdote from Chief Marketing Officer 3) Big vision "Vaping" becomes comm

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