6 ms·
Poll: What bug tracking software do you use?
As requested by tmpk: http://news.ycombinator.com/item?id=901314
"Which of the following do you use in your job/start-up: Also, if you could provide the rough number of users that use your particular bug tracking system installation that would be helpful."
(I added a few extra of my own too)
- buro9 17y agoI use Target Process for managing the entire development process. We're using Scrum as our process, and surfacing bugs within the same tool is a no-brainer. I like that I can identify bugs from changes (product backlog) effectively, and that I can take a bug and convert it to a user story if the scope of the bug justifies it. It also comes with a helpdesk that allows features and suggestions be fed in. In my opinion, whatever is handling your development process would ideally handle your bugs too. If the bugs aren't up there and visible as something you need to do before anything else then you don't have control of the quality of your products. http://www.targetprocess.com/ http://www.targetprocess.com/ Requires .Net, ISS, etc. We have: Users: 7 Feature requestors: 8 Product owner: 1 Bug reportees: Thousands (anyone from any of the clients where our software is implemented). Used in the past: Trac, Request Tracker ( http://bestpractical.com/rt/ http://bestpractical.com/rt/ ), FogBugz.
- huyzing 17y agoPivotal Tracker
- costan 17y agoSame here. 4-5 people, at most 3 / project.
- utku_karatas2 17y agoPT shines where most other options fail. I don't want to organize my priorities by setting fields in some dreary form, I just want to drag&drop. (If only it had sub-stories.)
- larrywright 17y agoIt also has the added benefit of letting you see (and prioritize) bugs and features in the same place.
- Empact 17y agoRe. sub-stories, have you checked out the "tasks" feature, which is disabled by default? http://pivotallabs.com/users/dan/blog/articles/965-story-tasks-in-pivotal-tracker http://pivotallabs.com/users/dan/blog/articles/965-story-tas...
- utku_karatas2 17y agoYay! thanks a lot!
- ErrantX 17y agoI added it as an option; seeing as it seems popular.
- dchest 17y agoI use FogBugz for customer support and Fossil (http://www.fossil-scm.org http://www.fossil-scm.org) for actually tracking bugs. Users: 1.
- oscardelben 17y agoI use lighthouse ( http://www.lighthouseapp.com http://www.lighthouseapp.com ). We are in 6.
- arram 17y agoI use FogBugz at Justin.tv. It's well made.
- roam 17y agoSifter: http://sifterapp.com/ http://sifterapp.com/
- oneplusone 17y agosifter is amazing and it has one of the best blogs I have read.
- jeremyw 17y agoNotable that in his year of public (blog) development, many of Sifter's visual techniques had widespread pickup in other SaaS tools. I hope he keeps innovating his design language.
- adrinavarro 17y agohttp://flyspray.org/ http://flyspray.org/
- CraigBuchek 17y agoDitto. Pretty simple to install and configure. Looks decent, and works for me. Has some minor issues, and could use more integration with other tools. But only took a few minutes to set up on my LAMP server.
- SwellJoe 17y agoWe use Drupal project_issue for all of our projects (including Webmin). It's not perfect, but it serves our needs pretty well.
- amouat 17y agoWe used the tracker in GForge AS. We used it on two sub-projects, one with 2 developers and a manager and one with around 8 members of varying technical expertise. The problem I have is how do you your tracker data out at the end of the project, for archival or moving to another tracker? Do any trackers provide a simple export to XML?
- shib71 17y agoJira Internally - 10, bespoke project stakeholders - up to 100 at a time, community developers - 100s (we've open sourced our core framework).
- rg3 17y agoPreviously it was called Telelogic Change. Now it's called IBM Rational Change or something like that. Users in the thousands. For personal projects I use whatever the hosting service provides me (GitHub, BitBucket, SourceForge, etc).
- zaa 17y agohttp://studios.thoughtworks.com/mingle-agile-project-management http://studios.thoughtworks.com/mingle-agile-project-managem... users: 20
- timanglade 17y agoI've been using Unfuddle for all of my projects for a few years. We have a few projects and around 10 users. Works wonders.
- bendtheblock 17y agoWhat's the bug tracking like in GitHub? Considering using it for source control - and if it's fully integrated with bug tracking that would be a real bonus.
- nuclear_eclipse 17y agoWith new plugins for MantisBT 1.2, there is well-integrated support for Subversion (WebSVN or SourceForge), Git (Gitweb or Github), and potentially any other source control system once a simple plugin is written for it. See: http://leetcode.net/blog/2009/01/integrating-git-svn-with-mantisbt/ http://leetcode.net/blog/2009/01/integrating-git-svn-with-ma...
- pwmanagerdied 17y agoIt's pretty simple/minimalistic. Here's their summary... * Deal with your issues just like you deal with email (fast, JavaScript interface) * Create and apply labels to issues to assign to users or categorize * Drag and drop issues to prioritize them * Vote on issues that you want to see tackled * Search, sort, and filter * Close issues from commit messages * Keyboard shortcuts ...from their blog post about it: http://github.com/blog/411-github-issue-tracker http://github.com/blog/411-github-issue-tracker . It's also got a screencast there. If you'd like to see what it looks like from a user's perspective, here's the issue tracker for the issue tracker: http://github.com/defunkt/github-issues/issues http://github.com/defunkt/github-issues/issues :P
- sant0sk1 17y agoLooks like they have a lot of open issues on the issue tracker ;)
- arantius 17y agoStarted using it recently. I'm finding that it's very limiting. It has very few features. For instance: no fixed/duplicate/wontfix/etc resolve status. Just "closed".
- niels 17y agolighthouse ( http://www.lighthouseapp.com http://www.lighthouseapp.com )
- cheez80 17y agowe're in the same boat! too bad they raised the price from 10 to 15/month. cash flow is difficult as is :(
- bajsejohannes 17y agoJira, with about 500 developers. It is quite slow with this many developers. Apparently Atlassian has developed their own database query engine, and use the database only as simple storage. This makes it very hard to optimize for our internal developers. (Note: I know very little about the details - just that it is slow)
- FooBarWidget 17y agoGoogle Code
- nixx 17y agoAt work, we use TeamTrack - I wouldn't recommend it, it has a pretty horrible interface. Previously I used FogBugz, which was a joy to use, how I miss it now!
- ctrager 17y agoI apologize for being...Microsofty...but I use (and am the author of) BugTracker.NET. It's a free and open source bug tracking app for ASP.NET. In style and philosophy, it's closest to FogBugz. This weekend I just finished getting the git and mercurial integration working. My eyes hurt. More info about BugTracker.NET at http://ifdefined.com/bugtrackernet.html http://ifdefined.com/bugtrackernet.html.
- ErrantX 17y agoI added it in the list too :) It's always interesting to see the writers of these tools "in person"! Thanks for posting.
- bmichel 17y agoI use retrospectiva: http://retrospectiva.org/overview http://retrospectiva.org/overview. It's a trac-like written in Ruby on Rails, but with multi-projects and git support. And I personnaly find that retrospectiva looks nicer than trac. The AgilePM extension is a also a great plus for us. EDIT: We are a team of 8 people using it, 2-4 per project.
- ErrantX 17y agoWell.. I use BitBucket. It's not the best per-se but as I almost exclusively use Mercurial and host on Bit Bucket it makes sense. I am not sure I would recommend it for serious projects; the hosting is stellar (and hg rocks as SCM :D) but if you have the time to integrate with Lighthouse or other such apps it's probably worth it.
- jespern 17y agoI'd love to get some suggestions on what you think would make it a better tracker!
- ErrantX 17y agoWicked! Well.... Some sort of "roadmap" feature. The ability to manually mark a revision as being relevant to the ticket (like the auto feature you have). When a revision (or revisions) are related to a ticket display a prominent, separate, link(s) to them in the ticket. Due date and importance for tickets. Highlight the importance in the list view (e.g. urgent = red etc.). When a revision is "tagged" in the mercurial repository create a link to a "changelog" that lists fixed issues for that tag name (if it exists: version or milestone - or even a separate tagging system). That's just a few off the top of my head. (sorry; I always seem to be dissing you guys :( not intentional)
- jespern 17y agoDuly noted, thanks. :)
- subbu 17y agoI have built my own. It took about 4 hours to build a workable first draft with all those free Rails plugins available. Now I customize it bit by bit whenever there is a need.
- dan_sim 17y agoWe use our own tracker at http://www.timmyontime.com http://www.timmyontime.com . Actually, this is not a bug tracking app but a project monitoring one. We have a concept of "notes" and they can be anything you want : bugs, todos, ideas, etc. With that app, a bug becomes a task and you can do time-tracking on that task or comment on it.
- JoeAltmaier 17y agowes kind of ran down using Bugzilla; too much email noise. Now we keep a text file, review occasionally. Works for 12-person company, 6 developers.
- jrey 17y agoWe use RT http://bestpractical.com/rt/ http://bestpractical.com/rt/ have about 60 internal users.
- matthewsimon 17y agoFogBugz, with under a dozen users. I find it a bit frustrating (missing features; Unix compatibility issues), but the user interface was easier for our non-technical staff to learn than was the interface for RT, which was our initial choice.
- mtarnovan 17y agoBeen using Trac for a while, then we switched to Redmine (mainly because we're a Rails shop). Both are ok. I was eyeing youtrack the other day (http://www.jetbrains.com/youtrack/index.html http://www.jetbrains.com/youtrack/index.html), looks pretty nice, and at 150$ for 20 users it's pretty cheap.
- bendotc 17y agoDevTrack, with somewhere on the order of 100 users. I really have no idea how well it would work in a small startup environment. I'm not crazy about it, but I've never met an issue tracking system I am crazy about. DevTrack can be configured pretty well to suit our workflow, but I still run up against inscrutable problems sometimes. This may be due in part to the configuration, but it says something that we're still having problems with that.
- ZitchDog 17y agoRally
- mcav 17y agoThe Hit List (mac app, single developer so I haven't needed fancy things yet. Actually I did have my testers use Lighthouse for a while, but that was too cumbersome for me.)
- nkohari 17y agoI'm a little biased since it's my startup, but we use Zen (http://agilezen.com/ http://agilezen.com/). We only have a team of two, but some of our customers have sizable teams using it.
- fretlessjazz 17y agoI love your app; I signed up for a Free account today and will definitely be upgrading to a paid subscription when there is more than one dude working at my startup.
- DougWebb 17y agoTest Track Pro
- peregrine 17y agoAt work we use Microsoft Team Foundation Server...
- TheElder 17y agoSame here, using TFS at work. I don't have a problem with it at all, but that could be from my lack of exposure to other products.
- oomkiller 17y agoLighthouse
- phugoid 17y agoI wrote my own at work, and it turned into a bigger project that integrated a lot of department workflow (parts, maintenance scheduling, metrics, etc.). If I had known then what I know now, I would not have gotten involved.
- bokchoi 17y agoWe wrote our own issue tracker using our platform. Dogfood tastes good. https://www.labkey.org/issues/home/Developer/issues/list.view https://www.labkey.org/issues/home/Developer/issues/list.vie...
- tptacek 17y agoI'm surprised at how popular FogBugz is. Anyone here used it before/after using Trac, Redmine, BZ, or Mantis? How does it compare?
- lee 17y agoUsed Trac before FogBugz. I like Trac better. It has a more intuitive interface, and with the various plugins you can argue it does way more.
- visitor4rmindia 17y agoSo why did you switch to FogBugz?
- weaksauce 17y agoIf I had to guess I would assume that a manager/rest of team set the bug tracking software system prior to his arrival.
- nailer 17y agoIf Trac has a mass-add option like Fogbugz does, it sure wasn't obvious. Entering 50+ bug reports with Trac, like most other bug tracking software, is a pain.
- c00p3r 17y agoTrac. And it's not just a bug tracking. It's a great collaboration tool, especially with tags, blog and discussion plugins installed.
- dmpayton 17y agoAt my current job we have Redmine setup, I throw all my personal stuff up on BitBucket, and two previous startups I worked at used Jira and FogBugz,
- b3b0p 17y agoAt my current job we use FogBugz and it's nice. I don't really see anything too special about it. I only use the basic features, but other people seem to get really into it and some of the features it provides (such as the email integration). I've previously used Unfuddle and found it easy and intuitive. I liked it a lot. I've also met the two guys who started it a couple times. They are based in Honolulu, it is in Ruby/Rails, and they host at Rackspace. They seem to be doing very well. I've looked, but never used a few of the others like Github, Bitbucket, google code, and Trac.
- leertaylor 17y agoWe use FogBugz with about 60 users. Its been interesting seeing its growth over the years. The recent Fogbugz 7 release seems to be one of the most significant though with the addition of plugin support enabling a lot more customization.
- bayareaguy 17y agoGForge - http://gforge.org/gf/ http://gforge.org/gf/
- zealog 17y agoI use Bugzilla at a place that was setup before I got involved. Too much noise for what we need, but too much legacy to change. Currently trying Lighthouse for a small 2 person project. I'm actually thinking that Google Wave could be interesting here. We've all got accounts and I'm thinking of giving it a go just to see what happens.
- foobar2k 17y agoI can't believe noone mentioned codebase (http://www.codebasehq.com http://www.codebasehq.com). We use it and it's great!
- avk 17y ago2 users on Pivotal Tracker. Considering moving to something custom-built and specific to web development. Any recommendations?
- rs 17y agoUsing http://xp-dev.com http://xp-dev.com (eating own dog food)
- barbar 17y agoWe use Gemini (http://www.countersoft.com http://www.countersoft.com) with 150 users and like it.