8 ms·

Things Microsoft Still Does Well

32 points by cl8ton 13y ago

smoyer 13y ago
It's a good article, but I'm not sure about one line used in describing Microsoft Office users: "extremely loyal user base" Is it really loyalty? Or is it inertia (people learned it once upon a time) combined with lock-in (everyone else is sharing documents in this proprietary format)?
us0r 13y ago
5) Make money.
gschiller 13y ago
*Thing -> Enterprise
fiatmoney 13y ago
Microsoft's enterprise software is really, really good. Active Directory, SQL Server, Azure, C# and Visual Studio are all amazing. They also make tons of money, and MS is really good at managing them as cash cows over time. Not coincidentally, they just put the Cloud and Enterprise guy in charge of the company.
- rtfeldman 13y ago
  I keep hearing this, but it's just such a foreign concept to me. The idea of - for lack of a better term - surrendering my entire development stack to a single company rings just about every alarm bell in my head. What happens when (say) .NET isn't the best tool for a particular job? Just close your eyes and use the inferior tool anyway? Or use the right tool and just throw the hard-won Microsoft ecosystem synergies out the window? I'm constantly using different technologies for different projects; doesn't this come up a lot in the enterprise world, too? Granted, I'm not an enterprise developer. I've never worked on a code base that more than 20 people were working on at once. But I don't understand what makes large organizations see a walled-in ecosystem like that as a plus rather than a trap.
  - Einstalbert 13y ago
    "Oops we developed our product on Silverlight because we're an MS-kit company and now Silverlight is crap. Now what?"
    - tonyedgecombe 13y ago
      The fact that Microsoft stopped developing a technology that hardly anybody used isn't a surprise, I don't know of any business that would keep supporting something that was so obviously not going to succeed.
      - mgkimsal 13y ago
        "I don't know of any business that would keep supporting something that was so obviously not going to succeed." Well... MS was that company, up until they weren't.
      - s_kilk 13y ago
        I've seen it myself, having worked for a dev shop that was deeply married to silverlight (within the past year). Glad I got out of that gig.
      - Spearchucker 13y ago
        Silverlight is not a technology - at least not in the sense that it is a product and relies on two technologies - XAML and .NET. As such it always amazes me to see otherwise intelligent people complain about Microsoft dumping or abandoning them and their Silverlight-based products. The technologies in Silverlight are in most cases directly portable to WPF, Windows Phone and WinRT. Any Dev that throws out effort based on Silverlight probably deserves being abandoned.
    - matwood 13y ago
      What if instead they picked java applets or the slowly dying flash? It isn't that Silverlight died, the entire install runtime to run app concept (short of doing video) was killed by html5.
  - 13y ago
- rbanffy 13y ago
  Funny how nobody mentions SharePoint ;-)
- nahname 13y ago
  >Active Directory, SQL Server, Azure, C# and Visual Studio are all amazing What else have you tried? IMO, it is very hard to find anyone that worked on the MS stack, moved to something else and wants to go back to Microsoft.
  - stinos 13y ago
    It's not that hard. For me at least, since as a Visual Studio user I'm definitely a fit answer for your question. For C++ for example I tried XCode, KDevelop, NetBeans, Eclipse just to name some. None of those are bad, some are even good, and at some points maybe even better than VS, but none offers the complete integrated development environment VS gives me. And if I'd had to guess: I'm not alone.
    - nahname 13y ago
      The original list pertained to picking for a company, rather than the unsurprising discovery that a paid IDE is better than free alternatives. For example, how would you compare SQL Server install to Postgres? Did your team have an easy time integrating with AD? Was the team more productive in C# than Ruby?
    - free652 13y ago
      Out of the box VS 2013 (C# development) sucks comparing to Eclipse (Java development). You need to buy a bunch of plugins for VS, like ReSharper. I don't know much about C++ though.
      - hravnx 13y ago
        Out-of-the-box VS 2013 (and C# development) is so far ahead of Eclipse (and Java development) that it isn't even the same sport. The myth that Eclipse users try to perpetuate that "you must buy Resharper just to be able to work in VS" is just that: a myth. My team has worked on both C# and Java backends for AAA-games and after we moved to C# we have had people actively threatening to resign if we ever went back to Eclipse (and Java). The debugging capabilities, the speed of the tools, the relative sanity of C# compared to Java ... there is simply no comparison.
nemothekid 13y ago
I guess this is consumer focused as it missed some of the real MS Gold - Azure, MSSQL, Visual Studio, C#. However, on the consumer path this interested me: >As the console gaming industry evolves (dies?), Nadella needs to convince America that the Xbox is truly a living room feature, not simply a gaming device. If he can sell that concept, Microsoft will leapfrog Sony and recapture the lead. Despite the claims of the "living room console" being made for years, I really can't find any evidence for it. I can't see why a $499 console will beat out an $99 Apple TV for OTT entertainment in the larger consumer market. I still think this idea that the gaming console will become "the box" is an idea that has roots in the early 2000s, where people only have 1, maybe 2 televisions at home. If "John Jr." is playing video games for 4 hrs/day, I commonly see he does it in his room, not in the living room where he can impede on "John Sr."'s decision to watch the Netflix. Sure they could buy 2 Xbox Ones, but John Sr. doesn't really need all that gaming power.
- tdicola 13y ago
  Agreed--I think the living room 'hub' is DOA in a world of smartphones and tablets. Why would I want to mess around with some clunky 10 foot interface when I can just pull my phone out of my pocket or pick up the tablet on my coffee table?
  - uvTwitch 13y ago
    You may be content with a 10 inch screen, but I live in a flat of 24-28year olds, and my xbox sees more use as a youtube player than it does as a gaming device. My flatmates are content to search for things using the awful controller text input to play them on the tv rather than use the laptops sitting right in front of them. I'd tell them about SmartGlass, but I doubt they'd use it.
    - rahimnathwani 13y ago
      Why would they use an xbox for YouTube rather than using a tablet in conjunction with an Apple TV or Chromecast? Is it just because the xbox is already there and always turned on?
Svip 13y ago
Yes, the Xbox 360 has been a success in the US (beating the PS3), but in every other market than the US, the PS3 has beaten the Xbox 360.[1] And the article in question is very US-centric on that regard. I am not saying the Xbox is necessarily bad, but is it better than the PlayStation? I think that's rather subjective. Although I hear that neither Sony nor Microsoft has made a lot of money from their console adventures. [1] http://en.wikipedia.org/wiki/History_of_video_game_consoles_%28seventh_generation%29#Sales_standings http://en.wikipedia.org/wiki/History_of_video_game_consoles_...
- pimeys 13y ago
  My problem with Xbox 360 is it's selection of games. My wife bought the console for us two years ago and the only games we've played with it have been Skyrim and GTA V, which are also available for PS3. Almost all of the games available are in this so called 'dudebro' category: fps, sports etc. What are missing are the japanese weird and arty, or colorful and playable games that are available for Playstation or Wii. The games I remember from my childhood (Mario, Zelda) or some absolutely mindblowing ideas like Journey.
  - AdrianRossouw 13y ago
    agreed. i went through the library again recently, and I could not find a single exclusive worth owning either of the xboxes (although galleon was nice, and jet grind radio eventually got re-released on PSN). There is an exception to that of course, namely xbox live arcade. There are still a handful of XBLA exclusives that were worth it, but most of those have been re-released on PSN or steam too.
- gtirloni 13y ago
  The table you link to shows Xbox 360 and PS3 with ~80mi each. There around 37mi units not accounted for in the Australia, Canada, Japan, US and Europe. Are you assuming the same trend holds for Latin America then? How does that translate to 'every other market'? In Brazil, Xbox has sold more than PS3 according to the local game industry association. And with the PS4 prices being 2x that of Xbox One, some are predicting Sony will be too late when it finally can make PS4 cheaper. The same happened with PS2 (people could only get them bringing from Japan) and it essentially boostrapped Xbox here. It's happening again.
asadotzler 13y ago
It's time to stop joking about IE like that. IE 11 is a fine Web browser these days. Yes, it took them a while to catch back up, but they have and they're a genuinely modern browser today. Firefox is still a better browser, for a good number of reasons, not the least of which is Mozilla's mission to put users and the health of the Internet first, but Microsoft engineers working on IE for the last few years deserve more credit than they're getting. Shouldn't we be cheering for them to build the best they can instead of insulting them?
- beagle3 13y ago
  > Shouldn't we be cheering for them to build the best they can instead of insulting them? No, we shouldn't. Do you have any reason to believe that if IE became dominant again, Microsoft would not abuse its position once more? I don't. Fool me once, shame on you. Fool me twice .... (And I wasn't fooled even once, but the Internet at large was). The onus of proving that they mean well is on Microsoft this time, and they're not living up to it. Ok then, I guess IE11 is an ok HTML5 browser (don't have windows, can't even test). But they fought against introducing WebGL (and lost), and they're still reluctant to introduce WebRTC.
  - veidr 13y ago
    I think Asa is focusing more narrowly than you are. Both arguments are valid. As a browser, MSIE 11 is vastly better than previous versions. They took what was just about the shittiest browser on earth, and made it more or less OK. (Although Firefox and Chrome are both better.) From that limited perspective, kudos to them. As a corporation, though, Microsoft is still a toxic entity with poisonous effects on the ecosystems it participates in. It actively, brazenly works against the interests of the Internet user community as a whole, and those of its own customers. Microsoft the company is a bad actor on the scale of Oracle, Monsanto, Halliburton. So you're right, too.
    - BSousa 13y ago
      And Google isn't? Seriously. They drop products faster than Paris Hilton changes her hair color. They are involved in multi million settlements due to throwing their users privacy rights under a bus. Do you really want a browser from a company that is only interested in violating your privacy for a few extra dollars? Why put MS in the same league as Halliburton but give a free pass to Google? But kudos to Firefox thou, I don't use it normally, but form what I read and little I used, they actually care about the user.
daniel-levin 13y ago
The article misses a very important thing Microsoft still does very well: makes money [0]. Irrespective of one's opinion on the quality of their products, they still produce software the provides value for real people. They employ a ton of people, all across the world [1]. Microsoft may have lost a decade in the visible consumer segment (mobile phones, tablets), but they still make boring, profitable, enterprise software that helps them on their way to $22B in annual profit. They're not shrinking either, according to their fast facts page [1]. Microsoft still does business very, very well. Even though I personally don't like most of their products, I'm genuinely excited by the change of CEO, because Microsoft has the resources (perhaps not the culture) to build awesome new technology in the next few years. [0] http://www.nasdaq.com/symbol/msft http://www.nasdaq.com/symbol/msft [1] https://www.microsoft.com/en-us/news/inside_ms.aspx https://www.microsoft.com/en-us/news/inside_ms.aspx
mbq 13y ago
0) Keyboards.
chestnut-tree 13y ago
This article mixes two things - things that Microsoft does well from a UX perspective (like Windows phone 8) and things it does well in terms of sales and profitability, like Microsoft Office (which arguably is not very well designed in terms of UX). This is true of other large software comapnies too: Adobe with their Creative Suite and Google with Android - both successful in terms of sales, but arguably very uneven in their usability (in my opinion).
randomafrican 13y ago
Do we all agree that their only hope in consumer mobile is making Office cross-platform ?
kabdib 13y ago
Microsoft might be /okay/ at doing a Mobile OS; they are, however, at the mercy of the platform drivers, and this recently drove me away from my perfectly-fine-except-for-one-killer-bug Nokia 920. Something deep in the Nokia 920 was turning on and spinning the CPU like mad; the unit would heat up and drain the battery by mid day. Nothing I could do fixed it; I waited through two system updates and it was never fully addressed. (AT&T was never very quick about releasing updates, either; separate problem). I finally downgraded to an iPhone a few weeks ago. I can use the iPhone all day without worrying about the battery, but the mail client (which I use constantly) is a lot more clumsy to use than the one on the Windows phone. Microsoft is at the mercy of bad little code monkeys who write drivers at the BSP (Board Support Package) level, which are usually done at contract houses like BSquare. The code I've seen some out of these places has been . . . marginal. In the cases I've had to use it, I've usually wound up rewriting a lot of it. You get code that passes tests, but that's about the only bar for acceptance; internally the code is usually badly organized spaghetti whose mission is to pass the tests, and that's it. You want the driver-level code in your system to be ROCK SOLID. If you contract this work out, you're going to need a great acceptance system [code and design reviews, because automated systems like WHQL are inadequate and get gamed anyway], a way to update drivers in the field so that mistakes can be corrected quickly [phone releases seem to happen every 9 months or so, so nope], and you want to be able to get good feedback from customers [looks at AT&T . . . sighs]. A phone is a top-to-bottom thing; blow one level and you've got a bad product. Microsoft hasn't really figured this out yet; maybe with the Nokia purchase they'll have a full stack and finally do everything right.
piggybox 13y ago
The very first things came into my mind when I saw the title were MS ergonomic mouse and keyboard, then xbox the second.

32 points by cl8ton 13y ago

It's a good article, but I'm not sure about one line used in describing Microsoft Office users: "extremely loyal user base" Is it really loyalty? Or is it inertia (people learned it once upon a time) combined with lock-in (everyone else is sharing documents in this proprietary format)?

us0r 13y ago

5) Make money.

gschiller 13y ago

*Thing -> Enterprise

fiatmoney 13y ago

Microsoft's enterprise software is really, really good. Active Directory, SQL Server, Azure, C# and Visual Studio are all amazing. They also make tons of money, and MS is really good at managing them as cash cows over time. Not coincidentally, they just put the Cloud and Enterprise guy in charge of the company.

rtfeldman 13y ago
I keep hearing this, but it's just such a foreign concept to me. The idea of - for lack of a better term - surrendering my entire development stack to a single company rings just about every alarm bell in my head. What happens when (say) .NET isn't the best tool for a particular job? Just close your eyes and use the inferior tool anyway? Or use the right tool and just throw the hard-won Microsoft ecosystem synergies out the window? I'm constantly using different technologies for different projects; doesn't this come up a lot in the enterprise world, too? Granted, I'm not an enterprise developer. I've never worked on a code base that more than 20 people were working on at once. But I don't understand what makes large organizations see a walled-in ecosystem like that as a plus rather than a trap.
- Einstalbert 13y ago
  "Oops we developed our product on Silverlight because we're an MS-kit company and now Silverlight is crap. Now what?"
  - tonyedgecombe 13y ago
    The fact that Microsoft stopped developing a technology that hardly anybody used isn't a surprise, I don't know of any business that would keep supporting something that was so obviously not going to succeed.
    - mgkimsal 13y ago
      "I don't know of any business that would keep supporting something that was so obviously not going to succeed." Well... MS was that company, up until they weren't.
    - s_kilk 13y ago
      I've seen it myself, having worked for a dev shop that was deeply married to silverlight (within the past year). Glad I got out of that gig.
    - Spearchucker 13y ago
      Silverlight is not a technology - at least not in the sense that it is a product and relies on two technologies - XAML and .NET. As such it always amazes me to see otherwise intelligent people complain about Microsoft dumping or abandoning them and their Silverlight-based products. The technologies in Silverlight are in most cases directly portable to WPF, Windows Phone and WinRT. Any Dev that throws out effort based on Silverlight probably deserves being abandoned.
  - matwood 13y ago
    What if instead they picked java applets or the slowly dying flash? It isn't that Silverlight died, the entire install runtime to run app concept (short of doing video) was killed by html5.
- 13y ago
rbanffy 13y ago
Funny how nobody mentions SharePoint ;-)
nahname 13y ago
>Active Directory, SQL Server, Azure, C# and Visual Studio are all amazing What else have you tried? IMO, it is very hard to find anyone that worked on the MS stack, moved to something else and wants to go back to Microsoft.
- stinos 13y ago
  It's not that hard. For me at least, since as a Visual Studio user I'm definitely a fit answer for your question. For C++ for example I tried XCode, KDevelop, NetBeans, Eclipse just to name some. None of those are bad, some are even good, and at some points maybe even better than VS, but none offers the complete integrated development environment VS gives me. And if I'd had to guess: I'm not alone.
  - nahname 13y ago
    The original list pertained to picking for a company, rather than the unsurprising discovery that a paid IDE is better than free alternatives. For example, how would you compare SQL Server install to Postgres? Did your team have an easy time integrating with AD? Was the team more productive in C# than Ruby?
  - free652 13y ago
    Out of the box VS 2013 (C# development) sucks comparing to Eclipse (Java development). You need to buy a bunch of plugins for VS, like ReSharper. I don't know much about C++ though.
    - hravnx 13y ago
      Out-of-the-box VS 2013 (and C# development) is so far ahead of Eclipse (and Java development) that it isn't even the same sport. The myth that Eclipse users try to perpetuate that "you must buy Resharper just to be able to work in VS" is just that: a myth. My team has worked on both C# and Java backends for AAA-games and after we moved to C# we have had people actively threatening to resign if we ever went back to Eclipse (and Java). The debugging capabilities, the speed of the tools, the relative sanity of C# compared to Java ... there is simply no comparison.

nemothekid 13y ago

I guess this is consumer focused as it missed some of the real MS Gold - Azure, MSSQL, Visual Studio, C#. However, on the consumer path this interested me: >As the console gaming industry evolves (dies?), Nadella needs to convince America that the Xbox is truly a living room feature, not simply a gaming device. If he can sell that concept, Microsoft will leapfrog Sony and recapture the lead. Despite the claims of the "living room console" being made for years, I really can't find any evidence for it. I can't see why a $499 console will beat out an $99 Apple TV for OTT entertainment in the larger consumer market. I still think this idea that the gaming console will become "the box" is an idea that has roots in the early 2000s, where people only have 1, maybe 2 televisions at home. If "John Jr." is playing video games for 4 hrs/day, I commonly see he does it in his room, not in the living room where he can impede on "John Sr."'s decision to watch the Netflix. Sure they could buy 2 Xbox Ones, but John Sr. doesn't really need all that gaming power.

tdicola 13y ago
Agreed--I think the living room 'hub' is DOA in a world of smartphones and tablets. Why would I want to mess around with some clunky 10 foot interface when I can just pull my phone out of my pocket or pick up the tablet on my coffee table?
- uvTwitch 13y ago
  You may be content with a 10 inch screen, but I live in a flat of 24-28year olds, and my xbox sees more use as a youtube player than it does as a gaming device. My flatmates are content to search for things using the awful controller text input to play them on the tv rather than use the laptops sitting right in front of them. I'd tell them about SmartGlass, but I doubt they'd use it.
  - rahimnathwani 13y ago
    Why would they use an xbox for YouTube rather than using a tablet in conjunction with an Apple TV or Chromecast? Is it just because the xbox is already there and always turned on?

Svip 13y ago

Yes, the Xbox 360 has been a success in the US (beating the PS3), but in every other market than the US, the PS3 has beaten the Xbox 360.[1] And the article in question is very US-centric on that regard. I am not saying the Xbox is necessarily bad, but is it better than the PlayStation? I think that's rather subjective. Although I hear that neither Sony nor Microsoft has made a lot of money from their console adventures. [1] http://en.wikipedia.org/wiki/History_of_video_game_consoles_%28seventh_generation%29#Sales_standings http://en.wikipedia.org/wiki/History_of_video_game_consoles_...

pimeys 13y ago
My problem with Xbox 360 is it's selection of games. My wife bought the console for us two years ago and the only games we've played with it have been Skyrim and GTA V, which are also available for PS3. Almost all of the games available are in this so called 'dudebro' category: fps, sports etc. What are missing are the japanese weird and arty, or colorful and playable games that are available for Playstation or Wii. The games I remember from my childhood (Mario, Zelda) or some absolutely mindblowing ideas like Journey.
- AdrianRossouw 13y ago
  agreed. i went through the library again recently, and I could not find a single exclusive worth owning either of the xboxes (although galleon was nice, and jet grind radio eventually got re-released on PSN). There is an exception to that of course, namely xbox live arcade. There are still a handful of XBLA exclusives that were worth it, but most of those have been re-released on PSN or steam too.
gtirloni 13y ago
The table you link to shows Xbox 360 and PS3 with ~80mi each. There around 37mi units not accounted for in the Australia, Canada, Japan, US and Europe. Are you assuming the same trend holds for Latin America then? How does that translate to 'every other market'? In Brazil, Xbox has sold more than PS3 according to the local game industry association. And with the PS4 prices being 2x that of Xbox One, some are predicting Sony will be too late when it finally can make PS4 cheaper. The same happened with PS2 (people could only get them bringing from Japan) and it essentially boostrapped Xbox here. It's happening again.

asadotzler 13y ago

It's time to stop joking about IE like that. IE 11 is a fine Web browser these days. Yes, it took them a while to catch back up, but they have and they're a genuinely modern browser today. Firefox is still a better browser, for a good number of reasons, not the least of which is Mozilla's mission to put users and the health of the Internet first, but Microsoft engineers working on IE for the last few years deserve more credit than they're getting. Shouldn't we be cheering for them to build the best they can instead of insulting them?

beagle3 13y ago
> Shouldn't we be cheering for them to build the best they can instead of insulting them? No, we shouldn't. Do you have any reason to believe that if IE became dominant again, Microsoft would not abuse its position once more? I don't. Fool me once, shame on you. Fool me twice .... (And I wasn't fooled even once, but the Internet at large was). The onus of proving that they mean well is on Microsoft this time, and they're not living up to it. Ok then, I guess IE11 is an ok HTML5 browser (don't have windows, can't even test). But they fought against introducing WebGL (and lost), and they're still reluctant to introduce WebRTC.
- veidr 13y ago
  I think Asa is focusing more narrowly than you are. Both arguments are valid. As a browser, MSIE 11 is vastly better than previous versions. They took what was just about the shittiest browser on earth, and made it more or less OK. (Although Firefox and Chrome are both better.) From that limited perspective, kudos to them. As a corporation, though, Microsoft is still a toxic entity with poisonous effects on the ecosystems it participates in. It actively, brazenly works against the interests of the Internet user community as a whole, and those of its own customers. Microsoft the company is a bad actor on the scale of Oracle, Monsanto, Halliburton. So you're right, too.
  - BSousa 13y ago
    And Google isn't? Seriously. They drop products faster than Paris Hilton changes her hair color. They are involved in multi million settlements due to throwing their users privacy rights under a bus. Do you really want a browser from a company that is only interested in violating your privacy for a few extra dollars? Why put MS in the same league as Halliburton but give a free pass to Google? But kudos to Firefox thou, I don't use it normally, but form what I read and little I used, they actually care about the user.

daniel-levin 13y ago

The article misses a very important thing Microsoft still does very well: makes money [0]. Irrespective of one's opinion on the quality of their products, they still produce software the provides value for real people. They employ a ton of people, all across the world [1]. Microsoft may have lost a decade in the visible consumer segment (mobile phones, tablets), but they still make boring, profitable, enterprise software that helps them on their way to $22B in annual profit. They're not shrinking either, according to their fast facts page [1]. Microsoft still does business very, very well. Even though I personally don't like most of their products, I'm genuinely excited by the change of CEO, because Microsoft has the resources (perhaps not the culture) to build awesome new technology in the next few years. [0] http://www.nasdaq.com/symbol/msft http://www.nasdaq.com/symbol/msft [1] https://www.microsoft.com/en-us/news/inside_ms.aspx https://www.microsoft.com/en-us/news/inside_ms.aspx

mbq 13y ago

0) Keyboards.

chestnut-tree 13y ago

This article mixes two things - things that Microsoft does well from a UX perspective (like Windows phone 8) and things it does well in terms of sales and profitability, like Microsoft Office (which arguably is not very well designed in terms of UX). This is true of other large software comapnies too: Adobe with their Creative Suite and Google with Android - both successful in terms of sales, but arguably very uneven in their usability (in my opinion).

randomafrican 13y ago

Do we all agree that their only hope in consumer mobile is making Office cross-platform ?

kabdib 13y ago

Microsoft might be /okay/ at doing a Mobile OS; they are, however, at the mercy of the platform drivers, and this recently drove me away from my perfectly-fine-except-for-one-killer-bug Nokia 920. Something deep in the Nokia 920 was turning on and spinning the CPU like mad; the unit would heat up and drain the battery by mid day. Nothing I could do fixed it; I waited through two system updates and it was never fully addressed. (AT&T was never very quick about releasing updates, either; separate problem). I finally downgraded to an iPhone a few weeks ago. I can use the iPhone all day without worrying about the battery, but the mail client (which I use constantly) is a lot more clumsy to use than the one on the Windows phone. Microsoft is at the mercy of bad little code monkeys who write drivers at the BSP (Board Support Package) level, which are usually done at contract houses like BSquare. The code I've seen some out of these places has been . . . marginal. In the cases I've had to use it, I've usually wound up rewriting a lot of it. You get code that passes tests, but that's about the only bar for acceptance; internally the code is usually badly organized spaghetti whose mission is to pass the tests, and that's it. You want the driver-level code in your system to be ROCK SOLID. If you contract this work out, you're going to need a great acceptance system [code and design reviews, because automated systems like WHQL are inadequate and get gamed anyway], a way to update drivers in the field so that mistakes can be corrected quickly [phone releases seem to happen every 9 months or so, so nope], and you want to be able to get good feedback from customers [looks at AT&T . . . sighs]. A phone is a top-to-bottom thing; blow one level and you've got a bad product. Microsoft hasn't really figured this out yet; maybe with the Nokia purchase they'll have a full stack and finally do everything right.

piggybox 13y ago

The very first things came into my mind when I saw the title were MS ergonomic mouse and keyboard, then xbox the second.