4 ms·

Tell HN: Authorize.net is down

35 points by ScottWhigham 17y ago

They've apparently been down for 6+ hours. It's serious - their website, web services, and everything is offline. http://www.authorize.net

jacquesm 17y ago
Is this another DDOS attack or are they having technical issues of a different nature ?
- ScottWhigham 17y ago
  No clue - I can't find any info except everyone saying "#authorize.net is down" on twitter. I even "binged" "authorize.net is down" thinking I would find something but nada
  - TrevorJ 17y ago
    First time I've heard "Binged" used instead of "Googled". I think the realtime search feature will get them some traction.
    - pohl 17y ago
      I've heard it before, but I favor "bung" (ring/rung...bing/bung).
      - shiranaihito 17y ago
        bing, bang, bung? :)
- mkull 17y ago
  Twitter is saying it is a fire - tjeastmond: Confirmed RT @sfltv: Big power outage at Fisher Plaza in #Seattle due to fire. Teleport and data centers on site are out. #authorize.net http://search.twitter.com/search?q=authorize.net http://search.twitter.com/search?q=authorize.net Ugg, due to the holiday this is a very slow day for us so it is probably one of the best days of the year for this to happen but it sucks nonetheless
brk 17y ago
I heard there was an Internap outage in Seattle area. Not sure if that is related.
- dmillar 17y ago
  Authorize.net is in American Fork, UT
  - deleted 17y ago
    [deleted]
mixmax 17y ago
More info here: http://news.cnet.com/2100-7349_3-6057305.html http://news.cnet.com/2100-7349_3-6057305.html Edit: sorry, unrelated article as others pointed out.
- jacquesm 17y ago
  that's '05 unless I'm mistaken...
- mkull 17y ago
  completely unrelated article from 2006
reggplant 17y ago
Fire at their datacenter apparently, they're waiting to be allowed back in by the fire department to initiate the emergency plan. Lets hope its not going to be too long an outage.
josefresco 17y ago
I concur, my biggest client has been getting transaction errors for the last hour. Never seen this happen with Auth.net, anyone have an inside source?
davidcc 17y ago
Ironically, I tried to get more information from the Fisher Plaza website (http://www.fisherplaza.com/ http://www.fisherplaza.com/) but it's down - must be hosted at their own facility.
cpr 17y ago
Wow, a service that critical and that established you'd assume would have geographical distribution...
- eli 17y ago
  They did.
  - josefresco 17y ago
    Soooo what happened then?
    - mtw 17y ago
      Their 2nd data center couldn't handle all the redirected load, and the system crumbled.
      - greyboy 17y ago
        Interesting, if so. That's not a very good fail-over solution.
Batsu 17y ago
For those who haven't found it yet: http://twitter.com/authorizenet http://twitter.com/authorizenet I imagine until they get something online this will be the most convenient place for them to put out status updates, but we'll see.
bcl 17y ago
Twitter search for info on the Fischer Plaza fire - http://search.twitter.com/search?q=%23fisherplazafire http://search.twitter.com/search?q=%23fisherplazafire
mamayoyo 17y ago
wtf??? our site can't process orders, any time frame on them coming back up???
quellhorst 17y ago
That sucks, I just signed up for a merchant account with Authorize.net yesterday thinking they would be more reliable than some newer processors and that I haven't heard of them having downtime before.
- chops 17y ago
  To be fair, I've been an Auth.net customer for years and this is the first of this kind. Every other outage I've ever noticed was a planned maintenance.
  - plusbryan 17y ago
    Agreed. I've been helping customers onto AuthNet for over ten years and I've never seen anything like this. Their services are always very reliable, but apparently not currently geographically diverse. I hope they learn a thing or two how to improve for the future.
louisbeaver 17y ago
Don't you all think its odd that all of a sudden today a twitter account was created by "authorize.net"? I highly doubt its actually authorize.net, this company is huge and has backups for everything, this will be on the news and I won't be surprised if they went under as an entire company. I'm starting to look for another permanent gateway and will probably use paypal until then.
- csomar 17y ago
  it's not created today and also you can check its status, they are handling errors and problems of clients with Twitter. +1 for twitter! Edit: I doubt about you, your account created 2 hours ago!
tialys 17y ago
Just got this via twitter: http://www.merit.edu/mail.archives/nanog/msg19026.html http://www.merit.edu/mail.archives/nanog/msg19026.html Sounds like this could go on for quite some time.
ScottWhigham 17y ago
UPDATE: We are now able to process Authorize.net transactions as of around 2:00PM CST both online payments and using the virtual terminal.
plusbryan 17y ago
AIM transactions or up for most processors (inc Concord), but CIM still seems to be down for now.

35 points by ScottWhigham 17y ago

They've apparently been down for 6+ hours. It's serious - their website, web services, and everything is offline. http://www.authorize.net

jacquesm 17y ago

Is this another DDOS attack or are they having technical issues of a different nature ?

ScottWhigham 17y ago
No clue - I can't find any info except everyone saying "#authorize.net is down" on twitter. I even "binged" "authorize.net is down" thinking I would find something but nada
- TrevorJ 17y ago
  First time I've heard "Binged" used instead of "Googled". I think the realtime search feature will get them some traction.
  - pohl 17y ago
    I've heard it before, but I favor "bung" (ring/rung...bing/bung).
    - shiranaihito 17y ago
      bing, bang, bung? :)
mkull 17y ago
Twitter is saying it is a fire - tjeastmond: Confirmed RT @sfltv: Big power outage at Fisher Plaza in #Seattle due to fire. Teleport and data centers on site are out. #authorize.net http://search.twitter.com/search?q=authorize.net http://search.twitter.com/search?q=authorize.net Ugg, due to the holiday this is a very slow day for us so it is probably one of the best days of the year for this to happen but it sucks nonetheless

brk 17y ago

I heard there was an Internap outage in Seattle area. Not sure if that is related.

dmillar 17y ago
Authorize.net is in American Fork, UT
- deleted 17y ago
  [deleted]

mixmax 17y ago

More info here: http://news.cnet.com/2100-7349_3-6057305.html http://news.cnet.com/2100-7349_3-6057305.html Edit: sorry, unrelated article as others pointed out.

jacquesm 17y ago
that's '05 unless I'm mistaken...
mkull 17y ago
completely unrelated article from 2006

reggplant 17y ago

Fire at their datacenter apparently, they're waiting to be allowed back in by the fire department to initiate the emergency plan. Lets hope its not going to be too long an outage.

josefresco 17y ago

I concur, my biggest client has been getting transaction errors for the last hour. Never seen this happen with Auth.net, anyone have an inside source?

davidcc 17y ago

Ironically, I tried to get more information from the Fisher Plaza website (http://www.fisherplaza.com/ http://www.fisherplaza.com/) but it's down - must be hosted at their own facility.

cpr 17y ago

Wow, a service that critical and that established you'd assume would have geographical distribution...

eli 17y ago
They did.
- josefresco 17y ago
  Soooo what happened then?
  - mtw 17y ago
    Their 2nd data center couldn't handle all the redirected load, and the system crumbled.
    - greyboy 17y ago
      Interesting, if so. That's not a very good fail-over solution.

Batsu 17y ago

For those who haven't found it yet: http://twitter.com/authorizenet http://twitter.com/authorizenet I imagine until they get something online this will be the most convenient place for them to put out status updates, but we'll see.

bcl 17y ago

Twitter search for info on the Fischer Plaza fire - http://search.twitter.com/search?q=%23fisherplazafire http://search.twitter.com/search?q=%23fisherplazafire

mamayoyo 17y ago

wtf??? our site can't process orders, any time frame on them coming back up???

quellhorst 17y ago

That sucks, I just signed up for a merchant account with Authorize.net yesterday thinking they would be more reliable than some newer processors and that I haven't heard of them having downtime before.

chops 17y ago
To be fair, I've been an Auth.net customer for years and this is the first of this kind. Every other outage I've ever noticed was a planned maintenance.
- plusbryan 17y ago
  Agreed. I've been helping customers onto AuthNet for over ten years and I've never seen anything like this. Their services are always very reliable, but apparently not currently geographically diverse. I hope they learn a thing or two how to improve for the future.

louisbeaver 17y ago

Don't you all think its odd that all of a sudden today a twitter account was created by "authorize.net"? I highly doubt its actually authorize.net, this company is huge and has backups for everything, this will be on the news and I won't be surprised if they went under as an entire company. I'm starting to look for another permanent gateway and will probably use paypal until then.

csomar 17y ago
it's not created today and also you can check its status, they are handling errors and problems of clients with Twitter. +1 for twitter! Edit: I doubt about you, your account created 2 hours ago!

tialys 17y ago

Just got this via twitter: http://www.merit.edu/mail.archives/nanog/msg19026.html http://www.merit.edu/mail.archives/nanog/msg19026.html Sounds like this could go on for quite some time.

ScottWhigham 17y ago

UPDATE: We are now able to process Authorize.net transactions as of around 2:00PM CST both online payments and using the virtual terminal.

plusbryan 17y ago

AIM transactions or up for most processors (inc Concord), but CIM still seems to be down for now.