4 ms·

Got curious, sign up, add money to account, try to use. Can't, it's a labs model. Fine, let's enable labs. Can't, unspecified error. Fine, lets contact customer

Got curious, sign up, add money to account, try to use. Can't, it's a labs model. Fine, let's enable labs. Can't, unspecified error. Fine, lets contact customer support as instructed, can't no customer support, just a half-assed FAQ, that seems vibe-coded and searched poorly, totally irrelevant answers coming up for all queries tried. Then it hit me: If AI makes good customer support, then why does no AI company use theirs to provide customer support?

adithyassekhar 3mo ago
Because that AI will either expose their business or it will be so nerfed it’s useless.
tmikaeld 3mo ago
This isn’t the first time. I’m amazed at how they manage to fumble releases over and over …
Mashimo 3mo ago
Further down someone said the support is great and they respond within the day.
- Grimblewald 3mo ago
  I did get a refund quite quickly, after I finally figured out how to contact their support, which in some stroke of cosmic humor took deepseek to figure out because using their website left my trapped in a dead-end loop. Asking mistral for help lead to links that all 404'd or the same useless help section / faq page.
saghm 3mo ago
No one ever thought it made good customer support. It makes cheap customer support, and quite a lot of companies already have shitty customer support because they don't care about it being good, so they're thrilled to get to cut costs further. It's "good" from the perspective of a company that's annoyed to have to spend money on actually fixing things.
criticalfault 3mo ago
These guys don't answer emails. Same for qwant. Sample of two, but I'm assuming french companies don't like to being contacted n English.
- MrToadMan 3mo ago
  If only they had access to a world class translation system, they could auto translate between languages effortlessly :)
  - GTP 3mo ago
    They're just offended by people not using their product :D
- zelphirkalt 3mo ago
  Wasn't there a thread recently, about them disappointingly being also just a US company, just with an office in France?
gregman1 3mo ago
“Don’t get high on your own supply” - I think it’s Microsoft’s motto.
begleri 3mo ago
That's frustrating and odd because I can use the model for free (have never connected any form of payment)
- henryrobbins00 3mo ago
  Really? I get a 403 that I must enable Lab models on https://admin.mistral.ai/plateforme/privacy https://admin.mistral.ai/plateforme/privacy. When I try to do that, it gives "There was an error trying to update the Labs setting." Do you have that Labs setting enabled? When I contacted support, they said "enabling Labs models isn't available for self-serve activation on standard individual accounts." Do you have a different type of account?
puppymaster 3mo ago
I laughed and cried at this comment. It's so uncannily EU. Just spent 18 months landing an EU enterprise contract. Signed today and sent it back and got an automated message 'sorry will be on vacation til end of July...' This is the fourth vacation emails I got since corresponding with this contact window for the past 1 year.
- throw1234567891 3mo ago
  Yes, we have more vacation in the EU than people in the US.
  - roysting 3mo ago
    [flagged]
    - embedding-shape 3mo ago
      > narcissism and selfishness that is utterly indifferent to the needs of others This has to be rage bait right? What kind of hellscape do you live in where other humans taking vacation and wanting that to be respected is selfish? And how do you not realize the irony in what you're complaining about? Do you never take a vacation where you actually disconnect from your work?
      - nkmnz 3mo ago
        I am German living in Germany and yes, I think not organizing a holiday replacement when you leave for more than a week is a sign of negligence and indifference; but unfortunately, it becomes more and more common to behave in that way. Many projects don't make any progress between mid of June and late August, depending on the number and diversity of stakeholders. I'd like to declare these ~10 weeks "individual contribution weeks" in which no one is allowed to do anything that needs the coordination of more than two persons.
        dopidopHN2 3mo ago
roysting 3mo ago
Mostly political, economic, and social ramifications.
thih9 3mo ago
> If AI makes good customer support, then why does no AI company use theirs to provide customer support? They do! E.g. Cursor. See earlier discussions like "Cursor IDE support hallucinates lockout policy, causes user cancellations"[1]. [1]: https://news.ycombinator.com/item?id=43683012 https://news.ycombinator.com/item?id=43683012
- ray_v 3mo ago
  thanks! I hate it!
blueTiger33 3mo ago
they are working on LeChaton fat
henryrobbins00 3mo ago
[flagged]
SimonMistral 3mo ago
Fixed, sorry for that!
sajithdilshan 3mo ago
You got the authentic European customer support. In America the customer is king and in Europe the customer is shit
- poszlem 3mo ago
  [flagged]
- victorbjorklund 3mo ago
  Yea, because the tech gigants are known to have a good support. You won’t be talking to a real human in Google, Facebook, OpenAi if you are just a normal consumer/tiny business.
bitlad 3mo ago
Atleast the UI looks nice. But I'm having trouble navigating it.

adithyassekhar 3mo ago

Because that AI will either expose their business or it will be so nerfed it’s useless.

tmikaeld 3mo ago

This isn’t the first time. I’m amazed at how they manage to fumble releases over and over …

Mashimo 3mo ago

Further down someone said the support is great and they respond within the day.

Grimblewald 3mo ago
I did get a refund quite quickly, after I finally figured out how to contact their support, which in some stroke of cosmic humor took deepseek to figure out because using their website left my trapped in a dead-end loop. Asking mistral for help lead to links that all 404'd or the same useless help section / faq page.

saghm 3mo ago

No one ever thought it made good customer support. It makes cheap customer support, and quite a lot of companies already have shitty customer support because they don't care about it being good, so they're thrilled to get to cut costs further. It's "good" from the perspective of a company that's annoyed to have to spend money on actually fixing things.

criticalfault 3mo ago

These guys don't answer emails. Same for qwant. Sample of two, but I'm assuming french companies don't like to being contacted n English.

MrToadMan 3mo ago
If only they had access to a world class translation system, they could auto translate between languages effortlessly :)
- GTP 3mo ago
  They're just offended by people not using their product :D
zelphirkalt 3mo ago
Wasn't there a thread recently, about them disappointingly being also just a US company, just with an office in France?

gregman1 3mo ago

“Don’t get high on your own supply” - I think it’s Microsoft’s motto.

begleri 3mo ago

That's frustrating and odd because I can use the model for free (have never connected any form of payment)

henryrobbins00 3mo ago
Really? I get a 403 that I must enable Lab models on https://admin.mistral.ai/plateforme/privacy https://admin.mistral.ai/plateforme/privacy. When I try to do that, it gives "There was an error trying to update the Labs setting." Do you have that Labs setting enabled? When I contacted support, they said "enabling Labs models isn't available for self-serve activation on standard individual accounts." Do you have a different type of account?

puppymaster 3mo ago

I laughed and cried at this comment. It's so uncannily EU. Just spent 18 months landing an EU enterprise contract. Signed today and sent it back and got an automated message 'sorry will be on vacation til end of July...' This is the fourth vacation emails I got since corresponding with this contact window for the past 1 year.

throw1234567891 3mo ago
Yes, we have more vacation in the EU than people in the US.
- roysting 3mo ago
  [flagged]
  - embedding-shape 3mo ago
    > narcissism and selfishness that is utterly indifferent to the needs of others This has to be rage bait right? What kind of hellscape do you live in where other humans taking vacation and wanting that to be respected is selfish? And how do you not realize the irony in what you're complaining about? Do you never take a vacation where you actually disconnect from your work?
    - nkmnz 3mo ago
      I am German living in Germany and yes, I think not organizing a holiday replacement when you leave for more than a week is a sign of negligence and indifference; but unfortunately, it becomes more and more common to behave in that way. Many projects don't make any progress between mid of June and late August, depending on the number and diversity of stakeholders. I'd like to declare these ~10 weeks "individual contribution weeks" in which no one is allowed to do anything that needs the coordination of more than two persons.
      - dopidopHN2 3mo ago

roysting 3mo ago

Mostly political, economic, and social ramifications.

thih9 3mo ago

> If AI makes good customer support, then why does no AI company use theirs to provide customer support? They do! E.g. Cursor. See earlier discussions like "Cursor IDE support hallucinates lockout policy, causes user cancellations"[1]. [1]: https://news.ycombinator.com/item?id=43683012 https://news.ycombinator.com/item?id=43683012

ray_v 3mo ago
thanks! I hate it!

blueTiger33 3mo ago

they are working on LeChaton fat

henryrobbins00 3mo ago

[flagged]

SimonMistral 3mo ago

Fixed, sorry for that!

sajithdilshan 3mo ago

You got the authentic European customer support. In America the customer is king and in Europe the customer is shit

poszlem 3mo ago
[flagged]
victorbjorklund 3mo ago
Yea, because the tech gigants are known to have a good support. You won’t be talking to a real human in Google, Facebook, OpenAi if you are just a normal consumer/tiny business.

bitlad 3mo ago

Atleast the UI looks nice. But I'm having trouble navigating it.