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The email account I cannot access because google decided to ask me for a captcha for which I have no knowledge of, and the don’t have a human help desk that I c

The email account I cannot access because google decided to ask me for a captcha for which I have no knowledge of, and the don’t have a human help desk that I can contact to prove ownership by providing ID documents? Got it.

EarthAmbassador 8mo ago
Exactly. I don't understand how a community such as this, as connected as it is, can't back channel a message to Google brass to do something about these lockouts, which occur frequently and are unnecessary. There is no way Google doesn't know about them. Gmail is an essential piece of pervasive personal infrastructure, upon which hundreds of millions of people rely. People are losing irreplaceable data for lack of care on the part of Google. The cost of providing a way to prove identity while maintaining security ought to be part of the cost of doing business for Google as it provides Gmail. Surely there are some Google employees lurking who can chime in on this frustrating neglect.
- hsbauauvhabzb 8mo ago
  The cost of adding a support desk outweighs any potential profit, I would imagine by a huge amount given accounts are ‘free’. It’s not that the executive don’t know, it’s that they don’t care.
  - duskdozer 8mo ago
    If they weren't making enough money from having people use their "free" accounts, they wouldn't offer them.
    - hsbauauvhabzb 8mo ago
      I’m not disputing that, I’m suggesting the cost of support staff outweighs the value (to google) of retaining broken or lost accounts. I’m not a legal expert but it might be a good pre-emptive move to add support even if it’s extremely poor purely to avoid government regulation (given identity is basically bound to email, it might be a unique scenario if someone is unable to identify because of a private company, etc).
kotaKat 8mo ago
The jackasses at Ring provide a clickwrap forced EULA consent in their app update changelogs. https://play.google.com/store/apps/details?id=com.ringapp https://play.google.com/store/apps/details?id=com.ringapp They slip "By using this app, you agree to Ring’s Terms of Service (ring.com/terms). You can find Ring’s privacy notice at ring.com/privacy-notice." into their app update changenotes for every update.
- hsbauauvhabzb 8mo ago
  You’ve already bought the product, they don’t care about your feelings or opinions now.

EarthAmbassador 8mo ago

Exactly. I don't understand how a community such as this, as connected as it is, can't back channel a message to Google brass to do something about these lockouts, which occur frequently and are unnecessary. There is no way Google doesn't know about them. Gmail is an essential piece of pervasive personal infrastructure, upon which hundreds of millions of people rely. People are losing irreplaceable data for lack of care on the part of Google. The cost of providing a way to prove identity while maintaining security ought to be part of the cost of doing business for Google as it provides Gmail. Surely there are some Google employees lurking who can chime in on this frustrating neglect.

hsbauauvhabzb 8mo ago
The cost of adding a support desk outweighs any potential profit, I would imagine by a huge amount given accounts are ‘free’. It’s not that the executive don’t know, it’s that they don’t care.
- duskdozer 8mo ago
  If they weren't making enough money from having people use their "free" accounts, they wouldn't offer them.
  - hsbauauvhabzb 8mo ago
    I’m not disputing that, I’m suggesting the cost of support staff outweighs the value (to google) of retaining broken or lost accounts. I’m not a legal expert but it might be a good pre-emptive move to add support even if it’s extremely poor purely to avoid government regulation (given identity is basically bound to email, it might be a unique scenario if someone is unable to identify because of a private company, etc).

kotaKat 8mo ago

The jackasses at Ring provide a clickwrap forced EULA consent in their app update changelogs. https://play.google.com/store/apps/details?id=com.ringapp https://play.google.com/store/apps/details?id=com.ringapp They slip "By using this app, you agree to Ring’s Terms of Service (ring.com/terms). You can find Ring’s privacy notice at ring.com/privacy-notice." into their app update changenotes for every update.

hsbauauvhabzb 8mo ago
You’ve already bought the product, they don’t care about your feelings or opinions now.