3 ms·

Why not just use AI to say 'please' and 'thank you'?

duxup 8mo ago
I think because you get the disjointed Idiocracy Carl's Junior interaction: https://www.youtube.com/watch?v=5d7SaO0JAHk https://www.youtube.com/watch?v=5d7SaO0JAHk As it is when I go to some fast food places they greet you in one voice (possibly a central ordering system) and you get a second voice that interrupts (local people I suspect) and takes over. It's weird.
chrisjj 8mo ago
Because the headset doesn't have a loudspeaker mode. But V2 will! The "AI" will handle the whole customer interaction, with the human doing nothing but carrying it around on his head.
JohnFen 8mo ago
As a customer, I'd find that actively offensive. Those pre-ordering recordings asking if I'm using an app are already horrible enough as it is. Offloading basic human politeness to machines would be even worse.
- elil17 8mo ago
  If someone is being forced by an AI to be polite to you, is it really still basic human politeness? Or is it some weird, different, corporate-hellscape-mediated thing
  - JohnFen 8mo ago
    > If someone is being forced by an AI to be polite to you, is it really still basic human politeness? No. That does strip the meaning out of it. I also object to Burger King's proposal. But at least it's still coming from an actual person, even if they're forced to do it. That may not be much, but it's still better.
- nathan_compton 8mo ago
  I find making employees say please and thank you substantially more offensive.
- rapnie 8mo ago
  Why not just have an AI to find that offensive, instead of you.
- fanatic2pope 8mo ago
  Less offensive than a completely meaningless forced "please" and "thank you" coming from an employee who only does it because if they don't they are punished.
  - JohnFen 8mo ago
    Slightly more offensive to me. Not a lot more offensive, though, that's true.
- moralestapia 8mo ago
  As opposed to the satisfaction of watching a minimum wage worker being zapped by an AI-powered collar and mumbling "Th-tha nk you" as a result. Yeah, that'd definitely be The Truly Sincere Experience™.
- Integrape 8mo ago
  If the food at BK doesn't offend you, why would this?
- chrisjj 8mo ago
  > As a customer, I'd find that actively offensive You'd have already been screened out by "You rule".
freejazz 8mo ago
Slightly less-worse take than "isn't it ultimately better if the employees are more polite?"
fancymcpoopoo 8mo ago
This is a better idea. Put the headset on a delay so AI can inject the requisite politeness. Construction workers don’t have to turn screws by hand so why shouldn’t service workers have a tool that helps them give great customer service?

duxup 8mo ago

I think because you get the disjointed Idiocracy Carl's Junior interaction: https://www.youtube.com/watch?v=5d7SaO0JAHk https://www.youtube.com/watch?v=5d7SaO0JAHk As it is when I go to some fast food places they greet you in one voice (possibly a central ordering system) and you get a second voice that interrupts (local people I suspect) and takes over. It's weird.

chrisjj 8mo ago

Because the headset doesn't have a loudspeaker mode. But V2 will! The "AI" will handle the whole customer interaction, with the human doing nothing but carrying it around on his head.

JohnFen 8mo ago

As a customer, I'd find that actively offensive. Those pre-ordering recordings asking if I'm using an app are already horrible enough as it is. Offloading basic human politeness to machines would be even worse.

elil17 8mo ago
If someone is being forced by an AI to be polite to you, is it really still basic human politeness? Or is it some weird, different, corporate-hellscape-mediated thing
- JohnFen 8mo ago
  > If someone is being forced by an AI to be polite to you, is it really still basic human politeness? No. That does strip the meaning out of it. I also object to Burger King's proposal. But at least it's still coming from an actual person, even if they're forced to do it. That may not be much, but it's still better.
nathan_compton 8mo ago
I find making employees say please and thank you substantially more offensive.
rapnie 8mo ago
Why not just have an AI to find that offensive, instead of you.
fanatic2pope 8mo ago
Less offensive than a completely meaningless forced "please" and "thank you" coming from an employee who only does it because if they don't they are punished.
- JohnFen 8mo ago
  Slightly more offensive to me. Not a lot more offensive, though, that's true.
moralestapia 8mo ago
As opposed to the satisfaction of watching a minimum wage worker being zapped by an AI-powered collar and mumbling "Th-tha nk you" as a result. Yeah, that'd definitely be The Truly Sincere Experience™.
Integrape 8mo ago
If the food at BK doesn't offend you, why would this?
chrisjj 8mo ago
> As a customer, I'd find that actively offensive You'd have already been screened out by "You rule".

freejazz 8mo ago

Slightly less-worse take than "isn't it ultimately better if the employees are more polite?"

fancymcpoopoo 8mo ago

This is a better idea. Put the headset on a delay so AI can inject the requisite politeness. Construction workers don’t have to turn screws by hand so why shouldn’t service workers have a tool that helps them give great customer service?