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Does Amazon refund you for mistakes, or do you have to land on HN frontpage for that to happen?
by CjHuber 11mo ago
Does Amazon refund you for mistakes, or do you have to land on HN frontpage for that to happen?
- Aeolun 11mo agoI presume it depends on your ability to pay for your mistakes. A $20/month client is probably not going to pony up $1000, a $3000/month client will not care as much.
- viraptor 11mo agoThey do sometimes if you ask. Probably depends on each case though.
- thecodemonkey 11mo agoHahaha. I'll update the post once I hear back from them. One could hope that they might consider an account credit.
- Dunedan 11mo agoDepends on various factors and of course the amount of money in question. I've had AWS approve a refund for a rather large sum a few years ago, but that took quite a bit of back and forth with them. Crucial for the approval was that we had cost alerts already enabled before it happened and were able to show that this didn't help at all, because they triggered way too late. We also had to explain in detail what measures we implemented to ensure that such a situation doesn't happen again.
- rwmj 11mo agoWait, what measures you implemented? How about AWS implements a hard cap, like everyone has been asking for forever?
- Dunedan 11mo agoThe measures were related to the specific cause of the unintended charges, not to never incur any unintended charges again. I agree AWS needs to provide better tooling to enable its customers to avoid such situations.
- maccard 11mo agoWhat does a hard cap look like for EBS volumes? Or S3? RDS? Do you just delete when the limit is hit?
- __s 11mo agoIt's a system people opt into, you can do something like ingress/egress blocked, & user has to pay a service charge (like overdraft) before access opened up again. If account is locked in overdraft state for over X amount of days then yes, delete data
- maccard 11mo agoI can see the "AWS is holding me ransom" posts on the front page of HN already.
- School-Cotton 11mo agoYes, delete things in reverse order of their creation time until the cap is satisfied (the cap should be a rate, not a total)
- maccard 11mo agoI would put $100 that within 6 months of that, we'll get a post on here saying that their startup is gone under because AWS deleted their account because they didn't pay their bill and didn't realise their data would be deleted. > (the cap should be a rate, not a total) this is _way_ more complicated than there being a single cap.
- School-Cotton 11mo ago> I would put $100 that within 6 months of that, we'll get a post on here saying that their startup is gone under because AWS deleted their account because they didn't pay their bill and didn't realise their data would be deleted. The cap can be opt-in.
- 11mo ago
- monerozcash 11mo ago>How about AWS implements a hard cap, like everyone has been asking for forever? s/everyone has/a bunch of very small customers have/
- rwmj 11mo agoI am never going to use any cloud service which doesn't have a cap on charges. I simply cannot risk waking up and finding a $10000 or whatever charge on my personal credit card.
- monerozcash 11mo agoAnd for amazon that's probably fine, people paying with personal credit cards are not bringing in much money.
- pyrale 11mo agoNothing says market power like being able to demand that your paying customers provide proof that they have solutions for the shortcomings of your platform.
- stef25 11mo ago> Does Amazon refund you for mistakes Hard no. Had to pay I think 100$ for premium support to find that out.
- nijave 11mo agoI've gotten a few refunds from them before. Not always and usually they come with stipulations to mitigate the risk of the mistake happening again
- throwawayffffas 11mo agoI do not know. But in this case they probably should. They probably incurred no cost themselves. A bunch of data went down the "wrong" pipe, but in reality most likely all the data never left their networks.