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PMs don't like it when their funnel gets shut off. They hate true rejection and always think the user is just some finagling away from falling down the funnel.
by whateveracct 2y ago
PMs don't like it when their funnel gets shut off. They hate true rejection and always think the user is just some finagling away from falling down the funnel.
- JoshTriplett 2y agoAnd they don't understand that respecting users (and non-users) has value, and changes how people see your company.
- trinsic2 2y agoIt's going to take a cultural shift in awareness of how abusing peoples freedom harms society before this really changes. Probably 95% of people on hackernews works for corporations that do this. Do what you can to shift the awareness.
- ikiris 2y agoThey understand it just fine. Their reward metrics only care about the impact they had, not the externalities.
- izacus 2y agoRespecting the users does not have value FOR THEM. That's how the job works - they're measured on how much people they trick into falling into their feature so they can put together a slide deck with nice DAU numbers. Same for engineers - user respect doesn't have value for them either, you'll get the laziest, easiest implementation of a given ticket. Or the most complex and one if they're up for promotion or want to learn a new tech. Afterwards, both groups will happily run towards greener pastures by the time any of this "respect value" materializes.
- grishka 2y agoThe more general problem is that software companies started having their own goals that are at odds with just serving the damn users that pay them money.