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I wonder if you can convince them through the customer service portal? People make typos all the time…
by bee_rider 2y ago
I wonder if you can convince them through the customer service portal? People make typos all the time…
- junon 2y agoDoubt it. I assume they're under HIPAA regulations and it'd be a massive cost if they did it even once.
- bee_rider 2y agoThere’s no HIPAA concern if you just want to delete your info, I think.
- lcnPylGDnU4H9OF 2y agoI don't know enough about HIPAA to know if it would be a violation for them to delete my data upon your request but, assuming it is, that would be a good case for requiring identity verification.
- HeatrayEnjoyer 2y agoHIPAA also includes the right to correct incorrect information in your records. 23 may have to get unconventional to verify the individual but they're a DNA lab and have everything they need to make a positive confirmation.
- dekhn 2y agoHIPAA doesn't apply to 23&me.
- chimeracoder 2y ago> I assume they're under HIPAA regulations You would be incorrect. HIPAA does not apply to 23 & Me (or, for that matter, to almost any direct-to-consumer product).
- madaxe_again 2y agoNope. Same boat. They want ID in the name I signed up with to do anything, and I haven’t been able to access my account since they mass reset passwords after their breaches.
- bee_rider 2y agoI think it should be easier if the goal is just to get your data deleted. If you want to recover your account, that brings up some HIPAA concerns. But if you are just nuking it, that should be easier, right?
- ErikBjare 2y agoNo, security shouldn't be relaxed because you are "just nuking it".
- bee_rider 2y agoYes, it should be. It is a “we’re giving away your personally identifiable medical information” issue, if they give you access. It is a normal customer service issue if they are just deleting the account for you.
- lamontcg 2y agoAmusing that they literally have your genetic sequence data, but they won't trust anything other than a government ID with a name that matches their records.