3 ms·
> time to first response fall – from a minute and 44 seconds to zero. Resolution time plunged as well – from two hours and 13 minutes when humans were doing it,
by re-thc 3y ago
> time to first response fall – from a minute and 44 seconds to zero. Resolution time plunged as well – from two hours and 13 minutes when humans were doing it, down to three minutes and 12 seconds with AI on the job. Overall customer support costs dropped by around 85 percent.
You don't need AI for this. Just don't have support. Costs will drop 100%. The whole change doesn't have a single mention on customer satisfaction and its impacts.
- kgeist 3y agoIt mentions resolution time. I hope it's not AI resolving tickets.
- crote 3y agoThat is pretty much exactly what the big tech companies have been doing for years already.
- Aeolun 3y agoAnecdotally, the Pulumi AI has been more useful to me than AWS support. Not truly comparable, but I now wish AWS had the same thing to answer questions about their services.