25 ms·

Incompetent but Nice

• etempleton 4y ago
  I will take someone nice and incompetent every day of the week over a competent jerk. The competent jerks destroy team morale, make good people leave, and paralyze junior employees and those lacking self-confidence. They may be good at their job, but they make others worse. Incompetent nice people, as long as they are not so incompetent to be a liability can at least contribute to a strong team culture and make good competent people want to show up. Of course, ideally, everyone is somewhere in that top right quadrant, but in my experience on large enough teams you usually have at least one not so nice person on the team and one or two not so competent people on the team.
  • etempleton 4y ago
    Follow up: I have seen a mass exodus of a high performance team because of a single competent jerk that was allowed to wreck havoc. I have also seen an entire smallish company nearly completely collapse into itself because being a competent jerk basically became normal operating procedure and you either adapted or were bullied out of the company. Eventually the only people left were bullies and none of them could work together well enough to deliver. I have never seen an incompetent nice employee ever do anything so damaging.
    • fvdessen 4y ago
      Worst case scenario that i've seen with 'incompetent nice' is when somehow a team was composed of only such people. Nothing they made worked, but because they were all nice it couldn't really be admitted that it was because of their incompetence, so other competent people were pulled in to help, but then under incompetent leadership, so they were rendered ineffective.
      • nicoburns 4y ago
        > but then under incompetent leadership, so they were rendered ineffective This made me realise that I'm pretty tolerant of incompetence so long as it's junior to me (where I can help them improve). But make me work for somebody incompetent and I will call them out on it, escalate it to their manager if need be, and leave pretty quickly if the situation isn't remedied.
      • userbinator 4y ago
        You pretty much described most of Big Tech.
    • Jensson 4y ago
      > I have never seen an incompetent nice employee ever do anything so damaging. They tend to climb management chain and then you are left with leaders who can't understand anything, that is by far worse than what any competent jerk can accomplish.
      • blacksmith_tb 4y ago
        A know-nothing hands-on manager is a real headache, but a hands-off one may just let a team do their own thing?
        • Jensson 4y ago
          That can work short term if the team is still full of competent people, but wont work long term since the manager is in charge of hiring, firing and promoting people.
      • fzeroracer 4y ago
        Is it? What happens when you need feature XYZ, and the competent jerk puts down their foot and says the system can't support said feature because of the way he drove the team to design it? Then you're left with a dilemma where you either lose your talent or lose the feature. This kind of thing was something I saw when I did contract work because said competent jerks knew they could get their way.
    • paulddraper 4y ago
      The WORST damage can be caused in socialization not performance. But the most common damage is done by performance not in socialization.
    • theamk 4y ago
      I've seen multiple competent people quit the team, citing overwork and team's inability to deliver results. The reason that more than half of the team were "incompetent but nice". They'd take weeks to do what other team members would do in days, and would require a lot of support too. But they'd still take headcount spots, so the team could not hire more people without firing someone first, and everyone was so nice....
    • neotrope 4y ago
      > I have never seen an incompetent nice employee ever do anything so damaging. bullshit. how many incidents are due to incompetence? how many alerts were just forgotten? how many customers churn because of low quality ux? how many additional incompetent employees were hired because your nice friend let them through? incompetence erodes culture, leads to bureaucracy and the slow death of a company.
    • manicennui 4y ago
      Masses of incompetent people are the very reason why dealing with most large companies and their products and services is such a nightmare.
      • jltsiren 4y ago
        I think there is a simpler explanation: nobody knows how to run a large organization. Large organizations are effectively superintelligences, but extremely dysfunctional ones. As soon as someone figures out how to share information and coordinate work in a large group of people, we will get our technological singularity. Even without any AI.
    • arp242 4y ago
      I left because of "incompetent nice" people as I was tired of the never-ending torrent of incompetent nonsense I had to deal with and I felt the end-product just wasn't very good or something I was proud of. "Jerk" is really too rough of a classifier; someone who communicates a bit like a jerk but is fundamentally well-meaning is someone I can work with; if you have a daily working relationship you can learn to just read over the snark or whatever. Someone who insists on their view being forced through and will bully, insult, or use other tactics to do so is something I have a lot more problems with, as are the "this is the one true correct way and if you don't see my brilliance then you are most likely mentally retarded and should visit a hospital for an examination" type of people.
    • jahewson 4y ago
      I’ve seen “incompetent but nice” people destroy entire companies, as in those companies no longer exist.
    • midoridensha 4y ago
      >I have also seen an entire smallish company nearly completely collapse into itself because being a competent jerk basically became normal operating procedure and you either adapted or were bullied out of the company. Eventually the only people left were bullies and none of them could work together well enough to deliver. This sounds like many American police departments.
  • Kranar 4y ago
    I used to think the same way as you, and then I started a company and had to pay out of pocket for employees, and the sad truth that I almost hate myself for admitting is that if you have to pick between incompetent but nice, and competent but a jerk, you take the jerk. And yes, multiple people will even quit because you picked the jerk over the nice guy, and I still found it's worth it to take the jerk because of how competency scales. A good/competent software engineer can genuinely do the work of many, many mediocre developers and you're almost always better off with a small number of really solid developers over a large number of nice but mediocre ones. Now of course we can always exaggerate things to an extreme and compare a racist, sexist, jerk who swears nonstop, to someone who is mildly incompetent, and there are certain principles and boundaries that are worth upholding with respect to how people treat each other regardless of their productivity, but in actuality that's not really the difficult choice you end up facing. The really difficult choice you end up facing is someone who is nice and gets along with people but is ultimately too dependent on others to do their job versus someone who works independently and does an excellent job but is very blunt and can be an asshole in regards to the expectations they hold others to. Good software developers often expect their peers to also be at a high standard and will speak in very plain, rude, and blunt language if they feel others are not pulling their weight. And finally, I have observed that in the long run, competent people tend to prefer to work with others whose skill they respect and they feel they can learn from because they're really good at their job, compared to working with someone who is pleasant but is always dependent on others. Being nice is a good short term skill to have, but people get used to those who are nice but they never get used to someone who is incompetent.
    • lisasays 4y ago
      Good software developers often expect their peers to also be at a high standard and will speak in very plain, rude, and blunt language if they feel others are not pulling their weight. Speaking bluntly isn't what is meant by being an asshole/jerk. What we're talking about here is the completely gratuitous, "I'm so valuable here that I can get away with it" abusive behavior that has no correlation with performative ability.
      • Kranar 4y ago
  • bawolff 4y ago
    I think incompetent but nice can also lead to morale problems. Not as bad as the jerk situation, but eventually everyone notices this one person who does no work but is still getting paid. Which can lead to jealously and feelings of unfairness.
    • onos 4y ago
      It gets worse when they become the norm. Then the rockstars start to think “why am I doing the work for five people but getting paid only 20% more” then they leave.
      • rawgabbit 4y ago
        It is more like why do I have five people who boss me around in addition to my real boss?
    • etempleton 4y ago
      It is a balancing act for sure.
    • denton-scratch 4y ago
      "Doing no work" would be great. Understanding the commit they made last thing on Friday, which is incomprehensible and has broken your work, is not so great. In my last job, I worked with three incompetents, none of whom were jerks, in a team of ten. I reckon the rest of us had to do twice the work to navigate their mistakes. This is the "Please stop writing code" syndrome.
  • rukuu001 4y ago
    One of the few very real regrets I have about the way we've run our business is not getting rid of a brilliant asshole sooner. It was boggling: a) How good he was. Just like really really good quality of work. b) How bad he was. Crying client. Regularly destroying team morale and productivity with incredible drama.
    • Ensorceled 4y ago
      > One of the few very real regrets I have about the way we've run our business is not getting rid of a brilliant asshole sooner. If you can't isolate the brilliant asshole in a back office somewhere, you need to get rid of them. I'm always amazed when brilliant assholes are allowed to directly manage customer relations or co-workers.
      • sokoloff 4y ago
        I’ve had a BA working for me and leading a team. It was one of the highest performing teams I’ve ever had in my org (because everyone was hand-picked/self-selected into that team). It’s not realistic to build teams like this and this team fell apart/could not be sustained when one of the key members eventually left. But they seemed happy and delivered like crazy.
  • paulddraper 4y ago
    Depends if we're talking manager or IC. A competent jerk IC can be put in a corner and be productive. More or less. That said, fire jerks and incompetent people.
  • agumonkey 4y ago
    Minuscule side note: a lot of competent jerk are just immature and fearful young dudes who fall into the "people can respect, accept (maybe even love) me if I'm infallible on that one thing". I was like that, and recently I ran into 20yos who had the exact same psychology.
    • candiodari 4y ago
      That's because that works. Many, many people get excluded from social interactions, and have to compensate somehow. Getting excluded from social stuff means lots of time on hand ... which makes competence possible. And again, competence is a necessary precondition. No social skills but competent can work. Whatever you want in terms of social skills but not competent is a 100% guaranteed failure. That doesn't mean competent assholes can't fail, but they don't absolutely have to fail.
  • Ensorceled 4y ago
    > Incompetent nice people, as long as they are not so incompetent to be a liability can at least contribute to a strong team culture and make good competent people want to show up. Until everybody realizes they are working harder to compensate for the dead wood on the team. The first person I ever fired was "incompetent, but nice", one of my team members said "We can always find someone who is nice AND can do the job to replace them" and that stuck with me for a long time.
  • andrewflnr 4y ago
    I think the term "jerk" is underspecified in these types of conversations. The "competent jerks" in the minds of the "pro competent jerk" people are not the same that the "anti competent jerk" people are thinking of. I suspect these groups would agree in many cases on whether to keep someone who is competent but excessively blunt (without malice), and whether to fire someone who is competent but tears down their coworkers with political games. Both of those people might fall under the heading of "jerk", making it too broad a category to base sweeping predetermined choices on.
  • neotrope 4y ago
    A players attract A players, but A players also push out B players if you're tolerating < A players, you might want to take a hard look at yourself.
    • nerdix 4y ago
      There are companies that are viable businesses but that can't afford a team of A players.
      • panarky 4y ago
        Quality is free.
        • esafak 4y ago
          No, it's not. How are you defining quality?
      • neotrope 4y ago
        gotta find those that value equity > cash or look at more junior devs also, some businesses don't need A players bc their industry doesn't compete on technology (e.g., real estate dialers).
  • majormajor 4y ago
    "Incompetent nice people, as long as they are not so incompetent to be a liability" This is veering into tautological territory but "not competent enough to be useful" is where my personal definition of "incompetent" would land. ;) I also don't want competent jerks but... neither end of this spectrum is good. (IMO the real trick is that neither of these scales (either competence or jerkhood) is universally the same across companies. Different people interact in different ways, and different teams have different problems to solve. Putting up with bad fits on your team for too long hurts your team regardless of the precise sort of bad fit. If you've tried to coach them on what's needed for months on end already with no luck, you have to make a hard decision, and "no action" isn't actually avoiding that decision.)
  • CuriouslyC 4y ago
    The flip side of this is that people will also leave because they get frustrated by having to either clean up after or repeatedly bail out the "incompetent but nice" folks, and will leave for that reason too.
    • commandlinefan 4y ago
      And if you don't do it cheerfully, day after day, week after week, sacrificing lunches, nights and weekends, missing piano recitals and skipping vacations... you'll become somebody else's anecdote about a "brilliant jerk".
  • sacnoradhq 4y ago
    Robert Sutton wrote a book about this. https://en.wikipedia.org/wiki/The_No_Asshole_Rule https://en.wikipedia.org/wiki/The_No_Asshole_Rule Edit: Interestingly, depressed people can also bring down team morale.
  • rqtwteye 4y ago
    "Incompetent nice people, as long as they are not so incompetent to be a liability can at least contribute to a strong team culture and make good competent people want to show up." I think incompetent nice people completely destroy team culture. Competent jerks are also a problem but at least they get something done. The IT department at my company used to be full with very nice people that got absolutely nothing done (it's a bit better now). They talked nice, were good at meetings and really good at dinners after work. But at some point deadline pressure kicks in and you realize that you have to do their work if you want to finish. It causes a lot of resentment. Even worse is when nice incompetent people are gatekeepers for something you need (in this case security policies) and block your ability to make decisions. My conclusion is that both nice and incompetent people and competent jerks need to be removed if you want to have a strong team. But if I have to choose I'll take a competent jerk because I can get at least something. Incompetent people are useless.
  • synergy20 4y ago
    a competent jerk is rare, statistically. a nice and incompetent one is common, if anything, they tend to produce more bugs then they can fix. if I'm the boss, I will hire a competent jerk and manage him/her well, instead of feeling good with a few incompetent nice guys while the company will sink, soon or later. the keyword is to survive you have to be competent, other things(nice vs jerk) is secondary, and that's a management's job to "fix", the incompetent-but-nice is nearly impossible to fix to me.
  • crabbone 4y ago
    > I will take someone nice and incompetent every day of the week over a competent jerk. I won't. I had this dilemma before. And I chose to take incompetent people. My life became miserable. I don't care about people being rude. I feel uncomfortable with people who would like to be rude but can't because they think it's inappropriate or w/e other thing they tell themselves. Somehow, they are more disgusting than people who are open about what they think. Plenty of posters on moderated Web user boards belong to that later category: they'd like to be rude, but try to formally obey the rules of the board and still be rude. Just enough for the moderator not to ban them. Same kind of people who'd delete complaints about their crappy program on a public bug tracker claiming the ticket author violated their code of conduct. --- I don't like to teach. Some people get off on telling juniors what to do. Most those that I saw teaching did it to feel important in their own eyes, beside the eyes of the junior. But when I made the mistake of agreeing to hire incompetent people, the amount of chores increased by a lot in my life. I'm also not the one to force my convictions on those I have to teach, but that led to the "students" making bad choices when it comes to the tools they decided to use. Before they've made their choice, I made it clear that if they chose tools different from those I use, it becomes their problem. Unfortunately, they wouldn't be able to deal with that problem. And so their productivity was in the negative. They would still be unable to accomplish even very basic tasks, but they would also drag me down by trying to make me solve their problems with the tools I advised against. Instead of just being able to split the work somewhat evenly, I couldn't trust juniors to do things that required independent research -- they felt overwhelmed at such tasks and, if assigned one, would just waste my time by scheduling meetings with me to "discuss" their objectives, where, essentially, they'd expect me to do their work for them and dumb it down so that they could also understand what's being done. I also had to report to my boss on the progress my assigned juniors were making. I felt guilty that they didn't do squat, but at the same time felt like I might become the reason for firing them, and I didn't want to be that person either. Yet, at the same time, I didn't want to do stuff like taking over their branch and finishing their task, both because I think that not even the worst programmer deserves that and because, on a personal level, I didn't want to upset them -- after all, they were nice. It's harder to be a jerk to nice people.
    • Eisenstein 4y ago
  • ekianjo 4y ago
    You cant have a company full of nice and incompetent people. Useless people can only be allowed in certain numbers.
  • A4ET8a8uTh0 4y ago
    I think the key question is whether they are nice, incompetent AND teachable, because if the person can get where you need them with some coaching, then it is not a wasted effort.
  • photochemsyn 4y ago
    Part of 'competence' in a professional work setting has to do with getting along with other people, at least to the minimal extent necessary to get a job done. A 'competent jerk' is incompetent, in other words, at least when it comes to some aspects of the job. If their job requires a lot of communication with other people, then they're definitely grossly incompetent. If their job can be done mostly in isolation, well, they're only minimally incompetent, and maybe that can be brought along, give them a thick-skinned assistant or manager and only have them talk to that person, etc. However, it's probably easier to train people with poor social skills in the art of getting along with others in the workplace, then it is to train those with poor grasp of complex technologies to understand them, let alone in resolving difficult bugs or finding creative solutions to novel problems.
  • not_the_fda 4y ago
    At the end of the day the nice incompetent kills morale. You can only carry water for someone so much. We all have our own work to do, fixing Jimmy's fuckups gets real old real quick, no matter how nice they are. You need to cut the nice incompetents or the competents are going to leave to work with other competents.
  • megablast 4y ago
    Yes, having someone nice who constantly screws up, messes up public pages, deletes data, delays releases for months with dumb mistakes. What a genius decision.
  • csomar 4y ago
    Didn't work where I worked/lived/experienced. There is no incompetent nice. They are usually "nice" but they end up wasting significant time as they try to "show off their work". There is also no competent jerk. There is bad management. Not everyone wants to train juniors or deal with them on a daily basis. There is also a set of people who wouldn't mind telling snarky comments to each other; and another set of people sensitive to any gesture you make. Put every set separate from the other. tl;dr; There is only competent nice and incompetent jerk. Otherwise, it's a management failure.
  • dmn322 4y ago
    I dunno, what if we considered that competent jerks could be put on an improvement plan as well? Some people come off as jerks because they're unaware, not ill-intentioned. Even straight up racists etc. can mostly learn and would be more than willing to given a real opportunity without constant judgement and shaming. If not being a jerk is such an important part of performance, maybe more company resources can be put into mental health, etc... just as training on the job skills is seen as an investment, so could that. It's funny/strange/interesting how social skills are something that you're constantly judged on yet there are very few resources to help people with. Needing help with it is treated as more shameful than needing help with the technical aspects... at least the technical aspects were at some point explicitly taught to people! There are some just straight up incorrigible narcissists and psychopaths, but there aren't that many, and TBH, they usually tend to have some of the best social skills... probably they're upper management already.
  • gofreddygo 4y ago
    > will take someone nice and incompetent every day of the week over a competent jerk. Not that simple. On an easy going project, deadlines far enough, work well defined, people know their parts, yeah you'd like a nice person on the team to have lunch with and share cat videos. In a project with your ass on the line, real $$$ at stake, you presenting progress to management every week for a visible real promotion path, I'd bet you want a competent person regardless of how foul the language or body odor. Niceness just doesn't matter. the $hit gets real when you find out, said competent person is just an imposter. But there is a sweet spot though, keep the competence high, and turn the niceness knob high and low as convenient. At work, being nice is just an act after all. People can and will see through the act, but they themselves are guilty too, you're not offending anyone
  • tasuki 4y ago
    > Incompetent nice people, as long as they are not so incompetent to be a liability can at least contribute to a strong team culture and make good competent people want to show up. Hard disagree. They demotivate the competent. People start to wonder if they can perhaps slack off and be nice instead of delivering...
  • CM30 4y ago
    Yeah, I'd agree with this. Of course, both the 'brilliant jerk' and 'incompetent but nice' folks are a liability in the long run (they both drive away genuinely nice, talented contributors), but the jerk tends to drive them away more quickly, and they also tend to discourage less competent people from getting better at their job too. And that eventually leads a team or group to stagnate. The only people who will stick around are either jerks themselves, or generally lack a back bone.
• PointyFluff 4y ago
  [dead]
• ulizzle 4y ago
  "Incompetent but nice" means there's nothing you can do. It's only a matter of time until you get annoyed enough to let them go.
• yodsanklai 4y ago
  Incompetent deserves further classification. Are they dragging other people down, or just not meeting the expectations set by their company. But I'd say that in a functional company, this person will be fired eventually. The evaluation process should be designed as to avoid biases and employees assessed based on their contribution and output. In that sense, a jerk could be seen as problematic for the well-being of the team, but being nice isn't going to save you.
  • abledon 4y ago
    I'd say a Nice Incompetent person can be as demoralizing as an Awesome Jerk. The Incompetent person is making you work harder taking care of their slack while they coast and get paid equal or more salary.
    • Jensson 4y ago
      And then gets the promotion since he spent the most time hanging out with the managers. Then he will hire more people like himself and there is no going back. After a while most companies are made up of mostly nice but incompetent people, and then they go under.
      • abledon 4y ago
        stop its too real!
        • ux-app 4y ago
          everyone is incompetent but me!
• hprotagonist 4y ago
  i have a new junior on my team who might fall into this. he’s also fresh out of undergrad, so i think he’ll get the mentorship and runway approach.
• readthenotes1 4y ago
  I worked with a guy I nicknamed "Nice Guy, But" (the comma and spelling are important there:) A nice guy but we really didn't want him messing with the code. He was the unofficial leader of a group of people I named "The Defect Generators". I was billing by the hour at the time, so I viewed him (and them) as a revenue source.
• glonq 4y ago
  Nice + bad at their job = promoted to management
• Zetice 4y ago
  Carlos Cipolla had a similar idea when he wrote “The Basic Laws of Human Stupidity”, the chart commonly found in search results mirrors this one almost perfectly.
• andersco 4y ago
  Sorry, but if you’re incompetent (with no potential for improvement), I don’t care how nice you are. You’re gone. Sorry not sorry.
  • solarmist 4y ago
    I've never met anyone with no potential for improvement. The closest I've seen is being incompetent at too many things at once.
    • neotrope 4y ago
      i’ve managed a few. its generally one of the following: 1. they have potential, but consistently get in their own way. they need therapy or a new career path, which is outside of the scope of a managers job to correct. 2. some engineers are not that talented. even the most senior of ICs can plateau — some just do it at lower levels. 3. some have no ambition to improve or aren’t invested in their jobs and no amount of cajoling or incentives will fix it.
• travisjungroth 4y ago
  One option: be extremely open to them doing something else at the company. Most people would have to drop acid to hit this level openness. “Put him in marketing? But he’s a software engineer!” Well, apparently he’s not, or least not the kind you want. And don’t half ass it and have them split time or do the old role on the new team. The easiest way would be to look down a list of open jobs and seriously consider them for like 30 seconds each. It’ll be a brutal 10 minutes of focus, but only 10 minutes. I’ve almost never seen this job switch in a company work, but I’ve almost never seen it attempted. I have seen it work many times between companies. Everyone who switches careers does it. I think there’s a hang up around “incompetence”. Maybe it’s something inherent to the person, but you don’t have much evidence for that. The evidence is the person/job pair. So, switch up the job if the person seems good. Sometimes when I’ve struggled with a role that doesn’t feel right and I start blaming myself I think “Not everyone can do this. What if some super smart, healthy, well adjusted person was in this role but was this bad at it. What would he do?” I imagine some baseball player, marketing genius, or renowned writer and that he ended up in this job instead of that one. I guess he’d leave? I’ve actually struggled to come up with an answer but it feels important.
  • gerad 4y ago
    Or do the obvious: move them into management. This sounds snarky, but I'm not being sarcastic. Part of management is making people feel happy and supported, and you don't need the same level of competence in management that you do in IC work (or rather you need a different set of competencies, which they may have).
    • akiselev 4y ago
      That's the idea behind the Dilbert comics [1]! [1] https://en.wikipedia.org/wiki/Dilbert_principle https://en.wikipedia.org/wiki/Dilbert_principle
      • edmundsauto 4y ago
        The Dilbert comics assume people moved to management due to incompetence will remain incompetent in a leadership role. This is a big leap - people management is a separate skillset, and in fact it's less likely a 10x programmer will also be a 10x manager. For the same reason that Shohei Ohtani is a unicord - it's hard to find someone who is a superlative performer in 2 sets of skills compared to just 1.
• motohagiography 4y ago
  Beware the incompetent, their powers are hidden, and you can't imagine what they will do to survive. Source: decade+ consulting in govt.
  • pknomad 4y ago
    Yes, but that's government for you.
    • H8crilA 4y ago
      A government is just a very big organization. Armies are big organizations, corporations are usually mid sized, small firms are small. There is no magic border that separates these entities, and no the fact that some are for-profit and some are not doesn't change much the day-to-day life of a cog in the machine.
  • neotrope 4y ago
    truth. ran into countless managers who are utterly incompetent but have a stranglehold over their position. of the few i got to know well, it seems intentional. they know they can't win on the competence axis, so they find their way into hiring roundtables, diversity groups, afterwork events, support critical initiatives, etc.
  • ng12 4y ago
    Yeah, I wish incompetent jerks were fired quickly. Working in finance has taught me they rarely are.
  • yetanother12345 4y ago
    >govt. So far in this thread I've only seen mention of: - INcompetent and nice - competent and NOT nice ... also, with the qualifier that both extremes seem to be minorities "on the team" however defined (Gauss comes to mind here). But I as well as family and friends have also encountered the other variations, and more often than rarely. Incidentially a close relative has just had this experience in a public sector job (Health Care, Europe): Person in question is - competent and nice (as regards to her field of work and work ethic) Person got hired to a small unit in which everybody else seemed to be: - INcompetent and NOT nice ... except for the manager who was one of the types discussed here: - INcompetent and nice The work environment was fully toxic and not long after enrolling my competent and nice relative was on sick leave as a nervous wreck, and being laid off by the nice manager, because, as he said: - "I'll have to fire either You or the full rest of the team, but as I need hands I have only one option." (I have seen flavours of this happening in big private enterprises too, so it's not reserved for public/govt. jobs IMHO)
• eat 4y ago
  There are many factors that contribute to being good to your job, or I think more accurately, being perceived as being good at your job. Impossible deadlines, unrealistic client expectations, bad organizational policies and procedures... the list goes on. I'd argue that being nice to people is always your choice, whereas being perceived as competent is not always up to you. Measuring performance is also not entirely straightforward and objective as we want it to be, and the two axes may blend into each other when it comes time for reviews. In a peer review scenario, that nice colleague gets a boost. There are also varying degrees and types of incompetence. If someone is willing to learn, that's a lot different than someone who is knowingly slacking off and relying on others to pick up the slack. I'd argue that the latter is not exactly "nice" behavior.
• cratermoon 4y ago
  Why is the y axis on the right side of the diagram?
  • jeremy_jester 4y ago
    [dead]
  • superfrank 4y ago
    Someone nice created the diagram
  • eimrine 4y ago
    maybe x can be only non-positive here
• superfrank 4y ago
  In my experience, you give these people a long leash and lots of help to try and find a role where they can make some sort of positive impact, but if they are truly incompetent at everything you have to let them go. Two reasons: 1. At least in some cases they know they're not doing a good job and they likely have anxiety about when they're going to get let go. Ripping the bandaid off and firing them is kind of putting them out of their misery. 2. Probably the more common scenario is that the Nice Guy's incompetence starts to affect the people around them. If Nice Guy is so incompetent that other people have to pick up their slack and fix their mistakes people end up getting upset that they have to do extra work to address Nice Guy's shortcomings. If you remove Nice Guy from anything meaningful and only give them work with no deadlines or consequences for failure, other people eventually start to resent the fact that Nice Guy gets all the easy work.
• sublinear 4y ago
  A workplace is where... work gets done. For sure that axis is valid. The nice/jerk axis is way too vague. "Nice"... in what way exactly, and who cares? Being a "jerk" is only a problem when it gets in the way of communication. Bad communication is incompetence, so the nice/jerk scale is not independent.
  • strken 4y ago
    Being a jerk is a problem in a huge number of ways other than communication. Not only is it unpleasant for other employees and a problem for retention, it implies lack of good intentions and thus lack of trustworthiness. If you're relying on employees to do anything, you need to trust them. If you want them to accurately report problems, then if they lie for advantage or send grudges up the chain, you're not going to get accurate information. If you want them to handle sensitive data without stalking their ex, you need to trust they'll do that.
    • sublinear 4y ago
      All of those are examples of bad communication. When I say the jerk scale is not independent, I mean that being a jerk implies not getting work done, so what's the point of that being its own axis? It's not an independent variable.
      • strken 4y ago
        Looking up your ex's data in violation of privacy laws doesn't seem like bad communication to me.
• themerone 4y ago
  I worked with an incompetent asshole for years. His only talent was telling the boss what he wanted to hear. The websites he built were so embarrassingly bad, I could only list my main customer, who I was almost exclusively contracted to, as my employer. The risk of being linked to his work was too great.
• annie_muss 4y ago
  For much of my career I fell into the incompetent but nice bucket. It turns out it was/is ADHD. I would be very interested in my new job, but after a few months I'd make no progress, have no outdoor and couldn't really put my finger on why. After multiple such jobs I ended up quite depressed, that certainly doesn't help with productivity. Unfortunately, ADHD is not temporary. Most places will eventually let you go when you don't perform. The article is extremely generous in stating that firing is not the right choice, but for someone who is severely and permanently impaired I don't really know what the solution is either...
  • tgaj 4y ago
    For me solution was to always seek something new. For now is product management - I think it's a good choice for ADHD people. And yes ADHD is permanent but anxiety and depression can be treated - and often they are bigger problem than ADHD itself.
  • uneekname 4y ago
    I can relate to this. I know people who might call me "incompetent but nice" after having worked with me when my mental health was really bad. Figuring out how to work through my ADHD (and, manage to get real work done even when things get rough) is a constant battle.
  • ryanstorm 4y ago
    To expand on this, part of ADHD is a disorder in "executive function". Attention, focus, impulse control, working memory, and flexibility are all part of that. Those are also all the things that make someone a worker with reliable output. (Or in different contexts: a competent student, parent, or partner) And like you mentioned, it's not that folks with ADHD don't want to be reliable, it's that their brains are fundamentally different. They might not be informed about any of this either, and are then left to wonder why they can't do the things they want to do. There are things that help though, similar to the way insulin helps those with diabetes, or how glasses help those with bad vision. There are medications, therapy, and mental tools. I'd recommend those that may suspect something like this in themselves to talk to a doctor about it. A diagnosis and treatment could change your life. It changed mine.
• drewcoo 4y ago
  "Nice" is just a suitably vague way to smuggle in bias. Just in case "culture fit" didn't already do the trick.
• ChrisMarshallNY 4y ago
  I've had to manage those folks. The relationship tended to not last, but I didn't need to fire them. I won't back down from requiring results, and they tended to have kind of "stress meltdowns." It wasn't a very good experience for anyone. For the people that performed well, despite their personalities, my team was a dream job, unless they were so bad that they broke the team (see "stress meltdown," above). I didn't really tolerate folks that wouldn't work well with others (lower right quadrant). I was fortunate enough to work with folks that fit in the upper right quadrant. I don't think I ever had anyone up in the corner. Most were near the middle, sometimes, middle right. My bosses tended to be lower right. Me? Depends on who you ask. I was probably middle top, for folks that worked well, and lower right, for folks that did not. Most of the folks that worked for me were technically better than I was, and that was fine. I didn't run a day camp, and did not insist that everyone be on the same "psychic wavelength," or whatever. I hired experienced people with diverse backgrounds and drivers. It was my job to manage each one, individually.
• otikik 4y ago
  It’s not difficult. You don’t hire them, but you go out for beers with them.
  • mosquitobiten 4y ago
    cool, but you're buying.
• gwbas1c 4y ago
  I once worked with a "director of support" who was incompetent but nice. I was a lead developer. The problem was the director of support tried to treat me like level 2 support, they wouldn't do any problem solving, they wouldn't get clear explanation of problems from customers, they wouldn't collect the information we needed. (It was a small startup and "director of support" was a 1 person department with an outsourced assistant.) But, this person was very, very nice to everyone. It made it harder to see the problem. How I solved this: I sat down with the person and "explained common sense." I pointed out that, when they were on the phone with the customer, the customer wanted them to solve our problem. They needed to be an expert in our product so that they could do their best to solve the customer's problem on the phone without 4-6 back and forth. I also pointed out that it was very embarrassing for us to ask for "obvious" information after the initial support contact, when they knew that I would ask for "obvious" information. (Like a clear explanation of the problem, or just very basic clarifying questions.) I then pointed out a very clear example where the director of support really dropped the ball. The customer was trying to share something and was typing in the wrong email address. I simply shouldn't have been involved, because the kind of troubleshooting I was doing was something that the "director of support" should be knowledgeable enough to diagnose, understand, and figure out. They quit the next day.
• jedberg 4y ago
  > People who are good at the work but not very nice are the “brilliant asshole” archetype. I could write quite a bit about how our industry mostly gets this archetype wrong – spoiler alert: they mostly don’t exist – but that’s another article. I would really like to see that article, because I've personally worked with a few brilliant jerks in my time. I'm still friends with most of them to this day. I guess I'm just good at working with them and ignoring their jerkiness, so I keep ending up working with them? I'm not sure why the author says this but I've seen quite a few in my day.
  • andrenotgiant 4y ago
    not OP. But in my experience there's a big gray area between "Brilliant/Nice" and "Brilliant/Asshole" quadrant where people who are very direct, have less patience for incompetence, or hold their coworkers to high standards go. IMO these are the best people because they intervene before a company or team veers too far off course.
  • vsareto 4y ago
    >I guess I'm just good at working with them and ignoring their jerkiness, so I keep ending up working with them? This is definitely a skill. You can have, what seems to be, a bunch of jerks working together but they all have thick-skin so being a jerk to one another doesn't really affect any of them. Effectively hiring for this team is an exercise in finding people who think like they do. Good meshing of personalities can override the predictions of the incompetent/niceness matrix in the article.
  • precompute 4y ago
    These are usually people that are high in Openness, low in Agreeableness and with above-average Psychoticism. I have more than a few friends that fall into this category (they're very difficult to find!), and they're all brilliant at whatever they decide to do. But they're very likely to not take your well-meaning advice, likely to think that you must be missing some context, and after that would still like you to know what they think about [X]. There's definitely some that are neurodiverse, but there are others that are very neurotypically successful. You can entice both of these with weird theories and conjectures, and it's necessary to at least know where their worldview leads but knowing the "base" of their worldview. People of this kind are really only interesting when one has the bandwidth for long, potentially uncomfortable discussions, and when one is about as smart as the other guy. People much smarter that average usually don't have the narc-y vibe (although I'm sure there's tons of them in academia) and they usually fall under the "Nice" category. Many of these people get looked over because normal people have a very difficult time understanding what they're saying, and are hence liable to putting them in the "incompetent" category.
• givemeethekeys 4y ago
  Incompetent jerks who become bosses get take the whole ship down before getting fired themselves.
• m463 4y ago
  This is a good time to bring up General H¹² His quadrant scheme was Clever vs. Stupid and Hardworking vs. Lazy "I distinguish four types. There are clever, hardworking, stupid, and lazy officers. Usually two characteristics are combined. Some are clever and hardworking; their place is the General Staff. The next ones are stupid and lazy; they make up 90 percent of every army and are suited to routine duties. Anyone who is both clever and lazy is qualified for the highest leadership duties, because he possesses the mental clarity and strength of nerve necessary for difficult decisions. One must beware of anyone who is both stupid and hardworking; he must not be entrusted with any responsibility because he will always only cause damage." https://en.wikipedia.org/wiki/Kurt_von_Hammerstein-Equord https://en.wikipedia.org/wiki/Kurt_von_Hammerstein-Equord [1] what short name would you use for "General Kurt Gebhard Adolf Philipp Freiherr von Hammerstein-Equord"? [2] opposed to hitler, btw
  • nicbou 4y ago
    [1] The Hammer
  • H8crilA 4y ago
    An extended writing on this idea, the Gervais principle: https://www.ribbonfarm.com/2009/10/07/the-gervais-principle-or-the-office-according-to-the-office/ https://www.ribbonfarm.com/2009/10/07/the-gervais-principle-...
• washywashy 4y ago
  Incompetent but Nice only seems to work when all managers and team members know it and they are given tasks they can’t mess up. It does affect morale though, as working with a jerk would too.
• neotrope 4y ago
  being competent and nice is exhausting (due to personalities, policy, politics). its easier to compromise on being nice or slacken your ambition than to navigate existing disfunction. assholes used to be welcome, but the bias is now toward being nice, so we end up with entire divisions of people in the top left of the graph.
• denton-scratch 4y ago
  I've always liked working with competent jerks, by which I mean "more competent than me". I assume their jerk-ness isn't that they blame me for their mistakes - but no CJ has ever done that to me (only incompetent jerks). I have very limited experience of running organisations. But I think that if your organisation is small, then it can't afford incompetent people, even if they're nice. That means that I think that to run a small organisation, you have to be a jerk, otherwise you're incompetent. I failed to sack a probationary employee before the probabtion period ended; I thought he would come up to scratch. Also, I had no taste for sacking people. I was wrong, and I cost the company money. I was nice, and I should have been a jerk. Ergo, I'm not competent to run a small organisation. [Edit] Incompetent people, however nice, are a permanent drag on everything. If they can't be taught, then they have to be removed. You can't make your other staff carry them forever.
  • neotrope 4y ago
    my best mentors were brilliant assholes. assholes respect competence and push out shitty performers. we've all been sold a lie.
    • stringfood 4y ago
      In other words, brilliant jerks don't BS you and tell you like it is. An admirable trait in my experience. And when you finally prove your worth to a brilliant jerk there tends to be a level of respect.
  • bena 4y ago
    Firing people doesn't make you a jerk. Your decision cost the company and likely also that person. You kept him on in a position he was either going to still get fired from, quit, or cost the company more than his paycheck. All because you didn't want him to have a bad opinion of you. You wanted to seem like a good guy so you avoided doing the thing everyone needed done. You caused everyone way more problems for your selfish ego. That's a jerk move. You weren't really nice. The nice thing to do would have been to acknowledge the hard truth in front of you and cut him during the probationary period.
• flutterdev 4y ago
  [dead]
• honkycat 4y ago
  I've found the "competent but nice" crowd is actually usually: 1. Too mentally ill to do ANY job. ( 99.9% of the time it is just untreated anxiety or ADHD they have avoided treatment for ) 2. Not doing any work and deflecting when people start to smell their stink. Either way: this "nice but incompetent" person stresses out, nay, TORTURES the rest of the team trying to wipe their ass and keep them afloat. "They're nice but..." No they aren't nice. They are emotional vampires sucking the blood from the rest of the team. Put them on a PIP, and if they don't improve fire them. I've seen enough ruined dreams and burned out engineers to no longer feel pity for the "nice but..." people. I cannot be atlas carrying the burden of everyone else's problems. And it is unfair for someone to ask that of me.
• DoreenMichele 4y ago
  Default work culture and job expectations are basically designed around the idea that you are hiring a married man whose wife is cooking, cleaning etc and all he has to do is his paid job. This is simply not reality in most cases. Also, while only 15 to 20 percent of people qualify as officially disabled, studies suggest that at least 60 percent of people have some degree of impairment that would benefit from accommodation. I suspect the above two factors are the root cause of seemingly nice people who are seemingly resistant to change and just can't get their act together. These days, even just getting oneself adequately fed without excess time and expense seems to be a challenge for a large number of people. We have a variety of services trying to address that issue but, really, it probably needs something more like a cultural shift to address it effectively.
  • thegrimmest 4y ago
    So our entire society has become disabled, and the answer is to accommodate (read: pay for) everyone's inability to meet standard expectations of a full time role? It seems to me that the emphasis on accommodating people, avoiding negative emotion, stressful situations, and difficult conversation is what's causing people to grow into adulthood incapable of basic functioning. People need hardship in order to become conditioned to life. Depriving them of it does no one any favours. Ask your grandparents how they lived when they were in their 20s - what they ate, how convenient their lives were, how accommodated they felt by their employers. The answer here is less accommodation, not more. Sink or swim. Most people, when faced with the choice of hard work or real destitution, will choose hard work. This is the cultural shift you're looking for.
    • DoreenMichele 4y ago
      Average life expectancy in 1920s America was 54 years. https://www.ncpedia.org/history/20th-Century/1920s#:~:text=In%201920%20the%20average%20life%20span%20in%20the,75%20days%2C%20and%20today%20it%E2%80%99s%20about%20180%20days https://www.ncpedia.org/history/20th-Century/1920s#:~:text=I.... It is now 78.9 years. https://www.statista.com/statistics/1040079/life-expectancy-united-states-all-time/#:~:text=Get%20in%20touch%20with%20us%20now%2C%20Jun%2021%2C,years%20in%201860%2C%20to%2078.9%20years%20in%202020 https://www.statista.com/statistics/1040079/life-expectancy-.... We can deal with the reality that a lot of people are alive today who cannot work long and hard yet still need to support themselves. Or we can continue to whine about how the world is broken and unfixable and talk about UBI -- aka a universal dole -- as our imagined solution while not actually implementing it, I guess.
• whack 4y ago
  Would you hire my extremely sweet computer illiterate grandma as a software developer? No? There's your answer.
• hn_throwaway_99 4y ago
  I thought this was a great post. I've also struggled with how to handle "incompetent but nice" employees. It's never easy, but what I've found: 1. This is why it's important to give as objective feedback as possible to employees, and to have it tracked over time. If someone is really nice but not performing, often times it's hard for them to see because they are working really hard. 2. See if there is a place where the person can maximize their value even if it's working on something else. I've seen people move out of software dev because they were just fundamentally slow coders, yet they thrived in other positions. 3. I think it's important to not let it fester. If it does, it usually ends badly for everyone. The thing that's difficult is that software engineering is notoriously impossible to measure productivity in a purely objective/automatic way that can't be gamed. This contrasts with something like, for example, a sports player: if you're a baseball pitcher but your stats don't cut it, nobody cares how nice you are. That's why I think it's important to, as much as possible, set expectations and review them frequently with employees.
• neotrope 4y ago
  incompetence should never be tolerated, but incompetent + nice are the hardest employees to remove. incompetence erodes culture, leads to bureaucracy and the slow death of a company. assholes will help you push out incompetent employees
• Ensorceled 4y ago
  Incompetent but Nice people I've worked with: 1. Nice, but clearly (in retrospect unfortunately) had some kind of executive function disorder like ADHD. I fired them and, later, helped them get their next job which they excelled at. They bought me a beer when they got promoted. 2. Really Nice, just had terrible long term memory, would constantly forget critical details about what they were working on. They wrote everything down but couldn't process it into long term memory, they would even forget they wrote it down. Could fix small bugs all day but couldn't work on anything that required multiple days of effort as they would forget everything by the next morning. 3. Really Nice, could not work remote. Sort of combo of the first two, bad memory and bad focus. 4. Really Nice, worked with them at a previous company, totally burnt out before coming in at the new place. I literally could not believe it was their code that a co-worker was complaining about and had to check the commit logs. Actually, this has happened twice to me. In general, the bigger problem is nice but on the threshold between good and competent ... those people stay on forever and can drain a lot of resources as you try to move them fully into the "nice and competent" category.
  • pcthrowaway 4y ago
    Interesting that you had to fire the person with ADHD. I guess you can't exactly talk to them about being medicated.
    • Ensorceled 4y ago
      I didn't know they had ADHD at the time (still don't know for sure), this was almost 30 years ago so ADD wasn't really well know at the time, they may also have not known they had this issue either.
• maerF0x0 4y ago
  The problem with Nice/Jerk is it's purely subjective. Whenever you hear a peer review that says "They're a jerk" you, as a people leader, need to be very on guard about the situation 1. The person making the claim maybe poorly calibrated, burnt out, or have an ego 2. In so far as peers compete for political will and promotions they have a vested interest to use whatever weapons they can against others, subjective / data free ones are the low hanging fruit 3. The person being called a jerk maybe desperately trying to fix something -- the tech debt, the broken culture, overwork/oncall etc. attacking their character in this scenario is the work equivalent of victim blaming The truth is it's maddening being the only (or minority) competent ones in the room, and with apathetic peers suddenly you're the jerk because they'd rather rest and vest than do effortful things to improve the situation. In my matrix doing the job is the base line. Can you do the job? Are you doing the job well? Are you not being blatantly terrible? (disagreeable is fine, abusive is not) Veing able to do the job is necessary, else there's not point carrying your dead weight.
  • draw_down 4y ago
    [dead]
  • cauch 4y ago
    So, you are explaining that the person that says "they're a jerk" is, basically, a jerk. So you are saying "they're a jerk". So what you say should be apply to you?
    • mosquitobiten 4y ago
      There is also the possibility that maerF0x0 has found himself surrounded by the people the article is pointing at a lot in his professional life.
      • cauch 4y ago
        And the possibility that the author of this article has found himself surrounded by people like maerF0x0 ...
    • 4y ago
• julienb_sea 4y ago
  I had to lay off an employee who was incompetent but nice. She was constantly anxious and paralyzed by blockers. I did everything I could to reduce her stress levels, give her mentors, ensure her work was reasonable and achievable. She could not make forwards progress unless she had a pair programmer basically doing the work for her. She was in the wrong job at the wrong time. She didn't have the skillset to have a successful start. Her work patterns were unhealthy and ineffective. She couldn't learn how to unblock herself within the org, and became paralyzed by stress. We had multiple people to compare her against who did not suffer from any of these challenges. I am sure she can find a job that will work for her, as she was nice and did have successful moments, but a fresh start was clearly needed.
  • neotrope 4y ago
    layoffs are great for this. they allow companies to shed employees they couldn't justify firing before.
  • gedy 4y ago
    I'm curious how she was hired? Passed leet code quiz or?
• dahwolf 4y ago
  From time to time one comes across an extreme version of the "nice but incompetent" character. Not only are they nice and incompetent, they are super optimistic, confident and ambitious. They pitch their idea to you. It's a terrible idea that for a billion obvious reasons will fail. What to do? Do you want to be the person to crush somebody's dreams? It's much easier to say to somebody that they made a mistake compared to saying that they simply suck at something and don't have what it takes.
• rco8786 4y ago
  What do you use to create those handwritten style graphics?
  • deleted 4y ago
    [deleted]
  • jacobian 4y ago
    I drew them by hand on a tablet (a Remarkable)
    • rco8786 4y ago
      Ah interesting, thanks. I've been fiddling with some scripts that can convert a photo of a whiteboard into images like those, and it's pretty decent but really hard to get it perfect and yours seem perfect. Might just be time to buy a remarkable.
• ian0 4y ago
  I don't think many realise but most people are incompetent sometimes. We all go through phases of varying productivity and it can swing from one extreme to the other. It happens when people have kids, discover hobbies, get burnt out, have an existential crisis etc. At any one time 1/10 usually-good people will be like this. An effective strategy for dealing with this in an organisation is to move quick and minimise damage. When the shit hits the fan and this starts causing problems, its usually not because a person didnt do any work, but because they did crap work that burdened others. This is especially difficult in engineering. You can identify this and get them off the line quickly, then take the time to figure out whats happening and assist them back on track. The development of a culture that doesn't incentive people to hoard power helps, the last thing you want is a person performing badly to be in some critical role. People should be able to back down / step up depending on their current "phase"
• jacobsenscott 4y ago
  More likely they folks in the top left are playing you - they aren't nice. But they know if they act nice they can coast a lot longer. They are taking advantage of you and everyone else who need to pull the extra weight - that's not nice at all.
  • cauch 4y ago
    Well, they are playing you as much as the folks on the bottom right: they are taking advantage of their technical competence to allow themselves of not playing by the social rules for their own selfish reasons. It is interesting that for some, the top left are more guilty or immoral (or whatever the term is) than the bottom right.
    • jacobsenscott 4y ago
      I'm not comparing morality, but I will say the bottom right are both much more rare (as the article states), and are contributing in a real way to the livelihood of everyone else at the company. I would say helping people pay their mortgage and put food on their table is actually nice.
      • cauch 4y ago
        I think that the point is that they don't pay any much more than people on the top left. There are people contributing in a real way to the livelihood of everyone else at the company. Some of them are in the bottom right. But, as pointed out here, some of them are in the top left. Without them, the company does not progress as well. Not because of their technical contributions, but on their "soft skill" contributions. Also, there are people not contributing in a real way to the livelihood of everyone else at the company. Some of them are in the top left. But some of them are in the bottom right. Without them, the company progresses better. Not because they produce bad technical contributions, but because their lack of "soft skill" has a real bad impact. I think that when you say "they are much more rare" is maybe because you are taking a subgroup of the bottom right: the ones that are beneficial to the company. The thing is: in order to identify a "technically super competent" person, you need 1) a technically super competent person, 2) that this person is not using his technical competence in a way that make look them incompetent because they are producing beautiful code misaligned with what the company wants to do or that breaks the efforts of colleagues. If the condition number 2 is not satisfied, this person is still part of the bottom right, but you don't notice they are part of the bottom right, because people would not call this person "competent" (because "competent" != "technically competent").
• blablablerg 4y ago
  Someone who is a jerk will be fired very quickly when showing incompetence. The bar is much higher for a jerk, and even then he can be supercompetent but still get fired because he is a jerk and not good for the team. Someone who is nice gets much more leeway, but if very incompetent will still get fired. So the problem with the reasoning in the article is discussing niceness and competence as dichotomies, while in fact they are scales and you can be much more incompetent when you are nice, but there still is a limit.
• whydoineedthis 4y ago
  can you fire the asshole please though? thanks.
• bena 4y ago
  Don't confuse "polite and friendly" with "nice". And don't confuse "terseness" with "jerkness". We do no one a kindness when we allow someone to continue to make mistakes that could be prevented. Sometimes, the kindness is letting them fail. To feel the weight of the mistake. So they gain the experience they need. So sometimes, we need to tell someone simply "No". And some people will call you a jerk for that. On the other hand, after you've spent so many resources attempting to train someone, continued incompetence is not "being nice". Someone who is truly nice would see that the skill is beyond them and remove themselves. Only a jerk would insist on maintaining a position they've demonstrated a repeated inability to perform. And only a jerk would try keeping them there. Incompetent but nice does not exist. Or, if it does, it does not exist for long. Either the person stops being incompetent or they stop being nice.
• sacnoradhq 4y ago
  Sorry, I disagree with this 2D reduction into stereotypes. I work with a number of sociopathic-leaning assholes who vary in talent. Mostly insist they have a monopoly good ideas and everyone else is wrong. There are some nice people with talent too. There aren't any people without talent around.
  • neotrope 4y ago
    totally. let’s dispense with all frameworks because labels are bad.
• commandlinefan 4y ago
  I will also assert with no evidence that the better you are at your job, the harder you have to work to be perceived as "nice". If you're on the incompetent side, people cut you more slack because they feel sorry for you.
• peteradio 4y ago
  I think we can at least all agree that incompetent jerks are just no good.
• sergioisidoro 4y ago
  Teams over individuals. Stop evaluating individuals in a vacuum, and evaluate them in team dynamics. Sometimes the incompetent nice person multiplies the productivity of a team through morale, creativity and by offloading simpler tasks from more competent people. The same goes for the competent jerk, who can be a 10x in output but also 1/100 overall by creating a completely toxic environment.
  • munificent 4y ago
    Damn near everything about human behavior makes more sense if you look at humans as almost eusocial like ants, where the meaningful unit of evolutionary fitness is an entire tribe. (My pet theory is that the entire reason humans have such insane metastasized intelligence relative to other species is that we got ourselves into an evolutionary arms race with ourselves where we needed greater and greater intelligence in order to distinguish in-group people in our tribe from bad actors in other tribes trying to exploit us. Ants are lucky because each colony just smells different.)
• ftxbro 4y ago
  The ones in that quadrant are the ones who are your friends and in-group buddies who you hire creating a quasi-socialism within the bounds of a corporation, without having to include the undesirables or riffraff or other kind of out-group members.
• precompute 4y ago
  This has some parity with V. Rao's Gervais Principle. Incompetent but Nice are the people that are in the "clueless" category, promoted to useless middle-manager because they're fantastic yes-men on whom you can pin the tail when anything goes askew.
• gavin_gee 4y ago
  also: https://www.youtube.com/watch?v=PTo9e3ILmms https://www.youtube.com/watch?v=PTo9e3ILmms trust vs performance
• DubiousPusher 4y ago
  "Incompetent" is very broad. I think you're going to let go of anyone who is somehow totally incompetent so I'm not sure that's a real case. I think most of the time though, someone who appears incompetent is suffering from one of three things. 1) They are being tasked with things that simply don't align with their talents. For example, there are certain tasks which are just very mathy. You can pass college calculus and still suck pretty bad at lots of math. This is a case where someone else should be doing this task. 2) They are being tasked with problems which are out of their present ability to breakdown and solve. Essentially, they haven't learned to be an engineer. 3) They have a skills gap (as mentioned in the article they need to get better with a specific tool). I think the thing that happens by far the most with people who get managed out is that they are a #2 but people try to help them as if they are a #3. I have been in a situation many times where I have seen other leads giving tasks to their junior engineers and then getting frustrated when their subordinates don't make progress. They try to help by pointing them to tutorials, docs, etc. but what these people often need is someone to sit with them for a significant amount of time and demonstrate how one breaks a problem down, builds small pieces that demonstrate functionality and then put those pieces together into a solution. This is expensive because it takes time. And it takes time from some of the most skilled people on the team. As often as I have seen people fail a team, I've seen teams fail people. A Pluralsight subscription is not a substitute for mentorship. Talking about networking and career planning is not mentorship (yes I believe it is important too).
  • spawarotti 4y ago
    > but what these people often need is someone to sit with them for a significant amount of time and demonstrate how one breaks a problem down, builds small pieces that demonstrate functionality and then put those pieces together into a solution. And what if this is done repeatedly for the junior engineer, and yet any initiative they show after that is still negligible?
    • tom_ 4y ago
      Then they are one of the exceptions?
  • 4y ago
• tastysandwich 4y ago
  What is "nice", anyway? We're all characters. At the end of the day, some people do need to be treated a little bit differently. It's not "unfair"/"unjust", it's just called being human. If you fire everyone who isn't some homogenous nice person we'll have pretty boring teams. Who hasn't worked with someone a little brash, a little odd, a little immature, but if you actually took the time to get to know them is a pretty good person overall? I worked with an engineer who clipped his nails at his desk and took his coffee into the bathroom. Socially, he could be rude. Professionally, he did not take criticism well, and liked to do things "his" way. But he was also generous with his time if you needed help. If you broached things very delicately, he could take some feedback. He was given projects to work on that allowed him to work pretty independently. And his rudeness was probably just social awkwardness, as he could be alright if you had a chat with him one-on-one. It didn't destroy team morale. Everyone recognised he was different. He wasn't a jerk, he just had autism and/or anxiety. Someone once said to me "meet people where they are at".
• lanstin 4y ago
  I want to work on important tasks, with enough non-BS work that the jerks stifle their complaints and bend to the task, and the slow but kind people make sure to measure twice and cut once and ask for help and document. Operational tasked jobs are a lot more fun and have much better espirit de corps than bullshit jobs where people can afford to tear each other down and make dumb errors. And the task of management is to build effective orgs out of whomever you have, not some pretend ideal. Even start ups hiring the first person for each position are bounded by the universe of people. My best work experiences have been ones where a group of people united by a common vision worked well together, using each person for their strengths, built things greater than any of the parts. You don’t get there by pitting people against one another.
• thih9 4y ago
  Perhaps adapt? Find some area they’re good at, let them shine and do it in a way that’s beneficial to the company too.
• green_biri 4y ago
  It is curious, I was called yesterday into my managers office to dicuss my blunt approach with a colleague who failed to comply with our processes. I think my question will be lost due to the high amount of input, but how can I survive if I am the "competent asshole" type?
  • telman17 4y ago
    Being blunt isn’t the same as being an asshole imo. Did your manager give any actionable feedback on what you should say instead or what exactly you said that was inappropriate? If not, then your manager is enabling a bad or undertrained employee and I would expect this to happen again.
• confidantlake 4y ago
  These discussions usually focus on incompetent developers, but in my experience there are way more incompetent managers/product people. I have run into multiple socially skillful liberal arts majors with zero experience or interest in tech working as pms. They don't understand the work enough to actually be effective, but while the developers do the work they are in meetings with managers all day, and consequently are the ones to get promoted to management. Then when it comes time to hire, they hire more people like themselves and the cycle repeats. They are never held accountable for hiring a bunch of pms instead of developers. If something fails, some hapless junior dev will get sacrificed for being "incompetent" when in reality the problem was management.
  • waboremo 4y ago
    This is why this discussion is usually fruitless, it assumes a situation which never exists (this idea that people are hiring incompetent but nice devs over the reverse, or vice versa entirely). But what is a reality, is that without a competent manager, your entire team of variable competency is being set up for failure.
    • khazhoux 4y ago
      No, the reality is that there are many more incompetent nice people than competent jerks, and management is not the factor. My experience has been that despite the few jerks, 98% of the people on every team and every company are nice and well-intentioned. Then within the huge majority of nice people, there's always some who just don't move the ball forward, no matter the task put to them. And they sit on the same team with others who do get good (or great) work done. It's the manager who is now incompetent because some people can't ever get out of first gear?
      • waboremo 4y ago
        > It's the manager who is now incompetent because some people can't ever get out of first gear? Yes. Using your own words "no matter the task put to them". So who is in charge of assigning tasks? How does this person assign tasks? When tasks fail to hit deadlines due to incompetent members, what happens who handles that? You're right that there are many more incompetent nice people in general, but management is the only factor. Incompetent team members can learn and grow from their much more competent counterparts, but not when the manager is incompetent. The manager has to actively be aware of member strengths and weaknesses to know where to assign them for best maximizing their value to the company. Without this, even competent members will wind up burning out very quickly and leaving.
• buitreVirtual 4y ago
  Never ever hire incompetent people who are beyond help, no matter how nice. What's the point? You are running a team that needs to perform. It's not a charity or a social club. By keeping incompetent people you send a horrible sign to the rest of the team and the team will crack under the stress. Reject the notion that you can only find jerks to get the competency you need. Just be sure they are willing to work for the team. Some will be real nice, the rest will learn to get along. Make expectations very clear up front and be willing to fire for bad behavior.
• regpertom 4y ago
  One of my frustrations is incompetent but nice people, but defined more like: can’t be trusted to not have their work checked but is adept at social games. When your manager, you cannot ‘just do’ anything they ask because it wouldn’t of been thought through, when your colleague, you can’t brainstorm with them or trust anything from them has been done to minimum viable. This requires people to push back, but doing so risks being seen as a jerk, and risks actually becoming a jerk if you one day realise how much of your time is babysitting. But they play golf with your boss, they make friends with people (instead of working), it’s always someone else’s fault that something went wrong. Which is to say these people form cliques, and they gossip constantly to develop and maintain in and out groups. They play favourites something shocking too, and focus on the weaknesses of people they’re threatened by and point them out constantly. They seem nice, but imo I’ve seen highly competent but direct and mission focused teams be reduced to petty infighting and guarded position jostling in less than a month upon the hiring of just one such person. Hey, am I, or we, actually talking about autistic traits vs narcissistic traits? Not sure. Wasn’t my intention going in, just wanted to point out that nice people have coping strategies too, and their incompetence might just be that they don’t prioritise trying to be good at their job and find their success in ways I personally find manipulative and toxic far more than someone being directly rude. To reword the top comment: the incompetent destroy team morale, make good people leave, and paralyse junior employees and those lacking confidence/assertiveness. They may contribute to a friendly environment, but they burden others. Jerks, as long as they are not so jerky as to be abusive, can at least contribute to a strong team culture by stripping away uncertainty and fluff and make less assertive but competent people want to show up and succeed. Final reword: the need for jerks increases the more BS is in the system. A system with enough BS will produce jerks out of necessity.
  • yetanother12345 4y ago
    This category of people that you call "incompetent but nice" is the category that I personally chose to label: - INcompetent and NOT nice - in my post below[0]. Creating a toxic work environment is not what I personally see as a "nice" character trait. [0] https://news.ycombinator.com/item?id=35367245 https://news.ycombinator.com/item?id=35367245
• graycat 4y ago
  Considering the OP (original post here), from my decades of experience in working as an employee doing technical work, computing and applied math, in organizations, my main lesson, conclusion, response has been just to start a business, right, exploiting, using computing and, for an advantage, applied math. The computing has some mathematical aspects but is nearly all just routine Microsoft .NET. A general thought is: For someone A to have a good job as an employee, there has to be an employer B who creates that good job. So, if A is pretty good, useful, valuable, etc. for B, then maybe A should just start and run their own business. E.g., the guy who used two old Dell computers as Web servers, wrote software using .NET, and, alone, built the romantic match making service Plenty of Fish. Then he wanted to sell, hired a lot of people, and sold out for $500+ million. He seems to be an example of a lot of advice including "Build and provide something people, maybe a lot of people, want." So, that's what I'm trying to do -- build something a lot of people want. Currently my .NET code is 100,000 lines of typing and 20,000+ programming language statements. I got delayed by some unpredictable, exogenous influences but am making good progress now. But to respond to the OP, my experience being a technical employee is not much like what is in the OP. Here are some lessons from that school of hard knocks: (1) Don't Be Very Good. My experience is that if work to be really good, if are really good, even if just are seen as working hard to be really good, that is commonly seen as a firing offense. Why? If you are good, making important contributions, maybe are close to essential, then you can get some power, and the power can scare nearly everyone else. In simple terms, to some extent, an organization is a fight for power. So, it's a fight. (2) Goal Subordination. Business schools commonly teach a whole course in goal subordination. So the idea is that the organization has goals but a lot of the management subordinates those goals to their own advantage in the power struggle. So, such managers can gain while the organization suffers. Uh, remember this if become a manager of managers! (3) People or Things. There is an old remark, way too simple but still with some truth, still approximately true, possibly a significant factor among many others: "Growing up, boys pay attention to things and girls, to people." Commonly girls and young women are much better with people than boys and young men of the same age. So, the girls (females) can be better at pleasing others, at the OP's "nice to work with". The difference here between the genders can be extensive, say, run wide and deep. (4) Human Resources (HR). The OP mentioned HR: It appears that somehow, to a significant extent, the people in HR can be especially skilled at working with people and especially sensitive to the related issues. So, some guy really good with technical material and things can easily offend the HR people. E.g., early in my career I was hired under a special HR program and occasionally asked HR about the promised evolution of the program. The HR response was somewhat worse than had I been proposing to drop into boiling oil kittens, puppies, and babies, in particular their babies. They arranged to get me fired. We never communicated in English what they were upset about, but still they worked hard to get me fired. In my decades of experience, more generally, commonly in practice "easy to work with" is more about manners in a Victorian Royal garden party than anything about the actual work. Or maybe borrow from a politician who wants to make sure never to offend any group, even a small group, even just one person so always speaks in highly ambiguous statements about widely accepted thoughts, positions, etc.
• wittjeff 4y ago
  Neil Gaiman has a similar formulation with three criteria instead of two: "People keep working, in a freelance world, and more and more of today's world is freelance, - because their work is good, and - because they are easy to get along with, and - because they deliver the work on time. And you don't even need all three. Two out of three is fine. People will tolerate how unpleasant you are if your work is good and you deliver it on time. They'll forgive the lateness of the work if it's good, and if they like you. And you don't have to be as good as the others if you're on time and it's always a pleasure to hear from you." https://www.uarts.edu/neil-gaiman-keynote-address-2012 https://www.uarts.edu/neil-gaiman-keynote-address-2012
• foobarbecue 4y ago
  Reminds me of this moderately entertaining Voyager episode I watched recently: https://www.imdb.com/title/tt0708904/ https://www.imdb.com/title/tt0708904/ Three problem crew; one is a hypochondriac, one is competent jerk, one is very nice but incompetent and the captain tries to fix them all.
• jacknews 4y ago
  What is work for, what are jobs for? As a capitalist business, you have to fire people who can't do the work, or you can't find work that they can do, so long as you don't destroy morale by doing that. But as a society, it's a human right to work or at least 'earn a living', even people who are not competent. And honestly I think sometimes our current brand of rabid financial capitalism is the reason people won't do the work, seeing the owner drive a Ferrari while they struggle with rent, amid wage freezes and layoff threats. So I don't know the answer, apart from violent revolution, lol.
• steve76 4y ago
  [dead]
• mattcantstop 4y ago
  I was this person! I was eager and kind. But I was incompetent. I was a graduate of the first ever cohort of the first ever coding bootcamp. The teachers were great, but they didn’t check in on me or have evaluations. I left not really being able to do…anything. But I got a job as a Ruby developer from resourcefulness and eagerness. It was a great company. It was clear, however, that I wasn’t pulling my weight when the intern was technically running circles around me. They do the only right thing. They made some “bare minimum” requirements in the form of an evaluation and gave me three weeks to complete it. I couldn’t do it. I was getting much better by the end of the three weeks thanks to a coworker who decided to mentor me, but it was past my ability level. When this was clear and they were firing me I said to the CTO “you can fire me, but I am getting good at learning, so I am going to just study really hard and reapply in 3 months and you’ll have to give me another chance!” I said this in a motivated way, not an insane person way. He decided he would find another spot to put me in the company. He ended up putting me on the technical integrations team. The other person on that team was an incredibly kind human who loved teaching people. It was perfect for me. I ended up performing super well in that role and became very good at it. It was a win/win for the organization. I will tell you one thing, however. The weeks before they gave me that evaluation were the most stressful weeks of my life. I was waking up in the middle of the night immediately stressed. It feels terrible to be bad at your job. It felt so freeing to be given the evaluation. Because it was cut and dry. I could do it or I couldn’t, but at least there would be finality. It is kind to not let someone flounder in a role that is past their abilities. I am grateful he found another spot for me to fit at the company. That CTO has passed now at a young age, but I owe my career to him recognizing my passion and finding another spot for me. Thanks Brandon Dewitt!
  • exolymph 4y ago
    What a heartwarming success story :) Username checks out!
    • onionisafruit 4y ago
      Thanks for saying that. It made me go back and look at the username only to see it’s somebody I worked with, but I had no idea of his backstory.
• sawyna 4y ago
  What if this quadrant of people are managers? That's the situation I'm in - my sister team's leadership is nice but don't want to work. They lack the skills but want the projects, and do get them because they are nice. It's a recipe for disaster.
• LastTrain 4y ago
  Fire the brilliant asshole, too. Or at least put the fog in that quadrant.
• mlhpdx 4y ago
  I prefer kind and respectful. Nice often comes with a cloak of insincerity that makes it awkward and corrosive.
• sbensu 4y ago
  [self-promotion] This is very related, but not at all the same, as this essay I just published: Team-oriented, outcome-oriented https://blog.sbensu.com/posts/team-oriented-vs-outcome-oriented/ https://blog.sbensu.com/posts/team-oriented-vs-outcome-orien... Summary: Some people are more motivated by caring for their teams, others are by achieving outcomes.
  • sbensu 4y ago
    And to answer the question directly: If you are operating under the "sports team" analogy, you should fire them. If you are operating under the "we are a family" analogy, you should find reduced roles where they are useful. Different organizations choose different base analogies but it is easy to tell which one you are in.
• jppope 4y ago
  They further fall into buckets! Wait till you learn about morale hires!
• danbmil99 4y ago
  The guy like this at one place called himself "Total Slack" (You know who you are!) He had a great personality, and he sourced mj for those in need. He came on early and did quite well cash-wise when the company went public. He just wasn't good at programming.
• unrealp 4y ago
  Tech people need to know when to struggle on their own vs when to ask for help. Some people struggle a lot on their own, while some people dont struggle at all and ask for help on the first hint of hurdle. Both approaches have +-. A wholesome engineer does both.
• anonygler 4y ago
  In my experience you stack rank them at the bottom and management lays them off.
• kmarc 4y ago
  The only thing I don't like about this is that we are in an industry with the highest pays for these "incompetent but nice" people. Coming from a poor family, with a background of financial struggles, it always upsets me how kind we all are with nice and incompetent people while they are earning their 100k+$ for no value they deliver. They most probably both are privileged and get paid more, than 90% of world population. They are just utterly lazy. So why do they deserve the $$$$? I unfortunately fall in the category of "brilliant asshole", based on the feedbacks. And this is mostly coming from the bitterness that is triggered by the "incompetent but nice". The other "brilliants" and "the bests" like to work with me and I also love them. At my current job, I'm asked to work on myself on a daily basis because of this. But deep down I feel I won't ever be "cured" from it; I'll be kind to the "incompetent but nice" but will always loathe their laziness.
  • gretch 4y ago
    Here’s some unsolicited career advice. First of all, your feelings are completely valid. It’s perfectly reasonable you feel the way you do. But, those aren’t feelings you need to express outwards or let other people know you have. Think very carefully about what you want to say, say exactly that, and keep your mouth shut for everything else. Silently hate everyone in your heart - you’re not a bad person for this. But if you open your mouth about (and what do even gain from that?) then you risk flushing your career down the toilet when you run into the wrong executive
    • kmarc 4y ago
      Your advice is great I think. Indeed, this is one of the steps I took already, by simply leaving most of the slack channels I used to hang around on. No exposure to information, no chance to reflect (rephrase my opinion) on them. Win-win for the company, the colleagues and myself. I wouldn't go as far as I "silently hate everyone in my heart", though :-) But clearly I (we all) have to be mindful about communication with colleagues and that executive you mention, and not to think they are friends of yours who you are expected (as Plato taught) to reflect on.
• rdiddly 4y ago
  That quadrant is called "manager." (I jest. But not all the way.)
• trialect 4y ago
  What is "THIER"?
• candiodari 4y ago
  What's missing here: can someone please explain how to deal with "incompetent but nice" people and departments? * You can't call them out on non-performance, "they're nice". * You get blamed for the failures, even when they're the fault of these incompetent people. After all, they had 10 meetings with you and 50 meetings with management, you have 5. Why didn't you bring things up in those meetings (which, of course, you did) * Obviously these people are extremely threatened if you request they do something, or call them out for not doing it. So you will get "extreme" responses and backstabbing in response * ... and if you refuse to work for them, you're a jerk. So can someone please explain to me how to work with these people? I've failed in this many, many times. In most cases the problem is attitude. They're incompetent because they fundamentally don't care, which I must say makes it so much easier to be nice, even I can do that. But e.g. pointing them to documentation or courses doesn't really work and actually has negative effects on what little work they do in the short term.
• ido 4y ago
  The answer to the question at the end is that you fire them. It sucks but someone who can't get their job done is also demoralizing for the rest of the team who have to pick up their slack.
• undecisive 4y ago
  Poor Tim. (There's a very British joke for you.) The post tries to recognise that it's not as easy as this: > you try to help them level up: pay for classes, conferences, and/or books; connect them with mentors or coaches; figure out if something’s in the way and remove the blocker. The reason the post can't come up with an answer is that there isn't one that we like. Because at a simplistic level, it's a blocker. Maybe they have the knowledge, but not the experience. Maybe they have the experience, but not the organisation skills to make use of the experience. Maybe they have the organisation skills, but not the discipline to use them. Maybe they have the discipline, but not the discernment to know how to keep or retrieve good useful notes. Maybe Tim's just a bit dim. Once we know what that blocker actually is, maybe - just maybe - we can find a way to overcome it or mitigate it. But it's hard - because however nice Tim is, every fibre of his being wants to smooth over the cracks in his ability. The nagging pain that fuels his impostor syndrome doesn't want to be found - he wants to blend in, he doesn't want to be embarrassed or called out. And even if he tries his hardest to open up to his equally nice boss, he may not be able to articulate why he gets himself into hot water. He might not even know himself what the blocker is. (Unknown unknowns, and all that.) Traditional corporate wisdom would have Tim "fail upwards", because by the time his "blocker" is noticed, it's easier than firing him. As much as we hate this good fortune that seems to reward the incompetent, it quite often works and ends up being in the best interest of the company; the skills that are missing from a "worker" are probably not needed in a manager, and being a people-person at heart who trust his reports... well, that may make him a far better manager than many of his peers. It's not a nice answer, but it's an answer that unfortunately seems proven to work.
• croes 4y ago
  A response https://news.ycombinator.com/item?id=35368813 https://news.ycombinator.com/item?id=35368813