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I don't understand why a lot of people go through the sort of run-around described in many of these articles. If you order furniture and it doesn't show up on t
by idopmstuff 4y ago
I don't understand why a lot of people go through the sort of run-around described in many of these articles. If you order furniture and it doesn't show up on time, you give them a hard deadline of a week or so to get it to you or give you a refund. If they don't cooperate, you charge it back on your credit card. If you order furniture and it shows up damaged/missing pieces/broken/etc., you call them once and tell them to make it right. If they don't immediately give an acceptable response, you tell them that they'll make it right or you'll charge it back. If they don't make it right, you charge it back.
The only thing you have to keep in mind is the 60 day limit that most CCs have on chargebacks. Since furniture sometimes takes a while to be delivered, you just need to be sure to initiate the chargeback on day 59 if there are any issues remaining. You can always withdraw it, but as soon as that clock runs out, your leverage is gone (you can still go to court, but the threat of a chargeback is a better one because it's so easy for you to do any costs nothing).
- convolvatron 4y agoare you claiming the system is working just fine...we just have to spend some amount of our lives combating overt fraud and just sucking up the general level of poor quality that isn't strictly fraudulent I'm checking out. you enjoy that.
- Klinky 4y agoI think he's saying consumers need to actually hold sellers accountable for not following through. Though this is arguably one of the biggest reasons market capitalism often gives us poor results. People tolerate too much, are gullible, and/or have too little time/money to hold business accountable.
- mistrial9 4y agoDeterimined commercial abusers know how to delay, lie and deflect . It is a daily occurrence.
- idopmstuff 4y agoWhat is the alternative you're suggesting. I'm saying that it is inevitable in life that when dealing with businesses, you'll end up in bad situations. It sucks, but the point is that you have relatively straightforward recourse, which is good. I encourage you to try to improve the whole system, but I don't know how to do that, so I'll use the tools I have.
- convolvatron 4y agoI make my furniture...and its exactly now nice I want it. sorry that doesn't work for you.
- minitoar 4y agoI imagine most people don’t have the time, space, or skill to do this.
- ahepp 4y agoI'm struggling to understand this. First you seem to say it's unrealistic for consumers to be expected to charge back their credit card if they're defrauded and a better system needs to be found. Ok, I'm listening. I agree it sucks to have to deal with this stuff on your own. I don't really understand who else is going to do that, and what realistic measures could be taken to stop this kind of bad behavior without grinding all commerce to a halt. I'm definitely open to ideas though. Second you say your solution to the problem is to make your own furniture? As if people for whom filing a credit card chargeback would be a burden have the time or skill to build all their own furniture from scratch?
- convolvatron 4y agono. I think you're all getting screwed. that's my solution. I certainly don't think it scales, but this works much better for me. I'm really sick of ordering stuff expecting it to be reasonable and have to return it, or throw it out, or try to make do. I'm just objecting to your statement that 'everything is just fine'. its not.
- karaterobot 4y agoCan you check out of every similar interaction? You mention downthread that you make your own furniture, so don't have to deal with this particular situation. Can you see that that's not a scalable solution for every person and every product or service? If so, then you can empathize with the commenter you replied to.
- dang 4y agoCould you please review the site guidelines (https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html) and use HN in the intended spirit? Note these ones: "Please respond to the strongest plausible interpretation of what someone says, not a weaker one that's easier to criticize. Assume good faith." "Don't be snarky." "Edit out swipes."
- yamtaddle 4y agoAssertiveness against shitty people and shitty businesses isn't widespread behavior. It's why door-to-door or phone sales tactics, and car sales, all work pretty well. Largely psychological tricks to play on agreeableness. I'd also bet a solid 90% of CC holders couldn't tell you how long their chargeback time limit is. People have lots of stuff to worry about, and those kinds of things don't always make the cut.
- vorpalhex 4y agoWe can be part of the solution! Remind your friends of their options, help put them in contact with good info and when needed lawyers, and on occasion help them file the right complaints. This is a good case for "be the change you want to see in the world".
- nonethewiser 4y ago> If you order furniture and it shows up damaged/missing pieces/broken/etc., you call them once and tell them to make it right. If they don't immediately give an acceptable response, you tell them that they'll make it right or you'll charge it back. If they don't make it right, you charge it back. Then repeat. Sounds like a pain to me.
- idopmstuff 4y agoOh yeah, it's definitely annoying, but I would say generally less likely to be annoying to try buying from a new business than to continue dealing with one that has already treated you badly.
- antiterra 4y agoI have ordered furniture from a catalog that took months to arrive, due to importing delays. They would have gladly given me my money back at any point. I just wouldn’t have decent furniture at a decent price I wanted.
- taude 4y agoI'm willing a lot of these stories stem from covid times. I had to literally wait like 10 months for some high-end furniture to arrive. Was worth it in the end, but was pretty obvious early on what was out of the retailer hands regarding supply chain issues and such.