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I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when

I love Galaxus! Most online retailers could probably increase their revenue by xx% just by copying some of their patterns. - price history so you can see when sales are fake - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option - automatic high quality translation of all product information and reviews into all offered languages - simple downloads on order page for invoice and receipt And many other things. Some things are still annoying like they don't accept cards from some countries, but they get a lot right.

nix23 4y ago
They where much better before the Migros takeover, especially the two owners just wanted to make 10k/month the rest goes to the customer, for a short time we had better prices as..well ....whole EU. But still it's the best we have...
gesman 4y ago
Just spent 400 CHF at Galaxus, same day no charge delivery. Ho hassles.
ajsnigrutin 4y ago
> - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option I've started using this as much as possible, especially during christmas. You find something, "in stock", supposed to be delivered the next day or a day after, you order, then nothing one day, two days, three days, then you call, "yeah, it's still with the distributer, it'll be ready tomorrow", two more days pass, you call again, want a refund, they "cannot refund now", because the product is supposedly in the mail already, then you wait, christmas goes by, and around 15. january you get a call, that they cannot get the item you wanted, and try to upsell some either more expensive or worse option. Now I just order for physical pickup and "pay there" option.. and if it's not there, cancelling is easy, because they don't have your money yet, and they cannot lie about the item being already sent.
- smcl 4y ago
  You have more patience than me. If that happened to one of my orders I wouldn't just change from delivery to in-store pickup, I would simply stop ordering from that store altogether.
  - foobarbecue 4y ago
    What ajsnigrutin is describing recently happened to me with Lenovo (2nd offense) and backcountry.com (1st). It seems like companies are getting more "approximate" about their inventories :-(
    - smcl 4y ago
      Ah damn, that's gotta be pretty frustrating :-/
- Abishek_Muthian 4y ago
  In India when the major e-Commerce companies opened shop they realised that having just online payment wouldn't work due to inherent distrust with online payments, lack of card access etc. and so 'Cash on Delivery' where we pay to the delivery personnel was critical for their survival. Nowadays people prefer to use UPI[1] over cash in even local store counters making India the largest real-time payment transactions country. Its amazing that both of those happened within a decade, Largely synonymous with mobile compute & Internet penetration. [1] https://en.m.wikipedia.org/wiki/Unified_Payments_Interface https://en.m.wikipedia.org/wiki/Unified_Payments_Interface
eterevsky 4y ago
It's also super easy to return bought products.
kkarpkkarp 4y ago
> price history so you can see when sales are fake This is now a law enforced in European Union to display such history (at least the lowest price in last 30 or more days so customer knows if the price was not fake rised just before lowering it and calling it a sale). WooCommerce has a plugin for that now[1]. 1: https://wordpress.org/plugins/wc-price-history/ https://wordpress.org/plugins/wc-price-history/
- herr_gurke 4y ago
  They implemented it before it was mandated by EU. IANAL but they didint have to implement it, since switzerland is not in EU
  - wdb 4y ago
    But Galaxus is also active/targeting Germany/Austria so they would have to implement it
    - herbst 4y ago
      Germany and Asutria are a different instance of the shop with different stock. There are several differences between these shops. That wouldn't be the issue
- jcul 4y ago
  Would that mean that amazon.fr / amazon.de would be required to provide that information? I've never noticed it, maybe it's not in an obvious place.
  - kkarpkkarp 4y ago
    depends if German and French gov already implemented this EU directive. Different countries implement it in different pace. For example Poland already has this law in power and amazon.pl is aligned to it.
    - 4y ago
gggggg5 4y ago
>- one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option That suggests a really sorry state of things, not something to copy. Online payments shouldn't be harder than physically going to a store and paying for the item.
- lm28469 4y ago
  > Online payments shouldn't be harder than physically going to a store and paying for the item Why ? It's probably more energy efficient to have trucks going to the few branches for pickups than to every single individual house. I don't see why it "shouldn't" be, especially since it's optional > That suggests a really sorry state of things, The really sorry state of things are people ordering toilet paper &co in same day delivery on amazon because they can't bother walking 5 min to the closest store
  - gggggg5 4y ago
    >Why ? Is this a serious question? Why should online payments be so difficult that it makes sense to spend even 2 minutes getting out of the door and walking to a store directly across the street? You autofill your card information and click "pay". >The really sorry state of things are people ordering toilet paper &co in same day delivery on amazon because they can't bother walking 5 min to the closest store But why? It's cheaper on Amazon.
  - antifa 4y ago
    > The really sorry state of things are people ordering toilet paper &co in same day delivery on amazon because they can't bother walking 5 min to the closest store Also all the stores trying to railroad me into buying delivery instead of just telling me which store has it in stock.
1vuio0pswjnm7 4y ago
- 2,288 sitemap files see /sitemap.xml Amazon does not even support sitemaps. (They did in the early days.)
herbst 4y ago
Late to the party. But they also accept crypto for many years now as online payment. Only Twint is just as easy as paying with crypto.
Zopieux 4y ago
>automatic high quality translation of all product information and reviews into all offered languages Uh, gotta disagree here, speaking as a regular Galaxus shopper in both en & fr locales. The automated translations are mostly terrible when not entirely misleading or vulgar. For instance, the French ones are so bad there are Twitter accounts dedicated to them[1]. This applies to both product titles and descriptions. To be fair, this is not surprising: the machine translator has very little to work with when translating short product names, in addition to these being full of puns (in whatever source language) or English-looking words for marketing purposes. It's a shame no ML company seems to have taken the opportunity to fine-tune their model for product name translation and sell that for $$$ to big marketplaces. [1] https://twitter.com/digithequeg https://twitter.com/digithequeg
karamanolev 4y ago
The price history going quite far back was a game changer for me when shopping from Digitec/Galaxus. They don't have everything like Amazon, but the quality and the experience are on a whole different levels. Few levels above, actually.
- chaostheory 4y ago
  > They don't have everything like Amazon They didn’t seem to reach Day 2 yet either. If Bezos and company weren’t being either disingenuous or delusional, Amazon has reached day two years ago.
  - primax 4y ago
    It's day 5. They've reached Oracle levels of bureaucracy and disregard for the customer.
- moffkalast 4y ago
  The pricing is on another level as well.
  - lclc 4y ago
    Electronics are actually cheaper in Switzerland than in most countries, thanks to low VAT.
    - eterevsky 4y ago
      I don't think so. It might be a bit cheaper than in other European countries, but it's probably more expensive than in the US.
    - ornornor 4y ago
      Not quite true, once you vos der VAT on these is 7% in CH but 20+% in the EU. Things should therefore be at least 13% cheaper in CH but they aren’t because reasons.
huhtenberg 4y ago
Their whole web UI is a masterpiece. Super clean, very logical, everything exactly you'd expect it to be, superb filtering system for searching through long product lists, etc. It's also super-snappy, at least from within Switzerland.
- vbezhenar 4y ago
  Access denied. But it was pretty fast, I admit. Zero JS, no weird CSS, just pure content. I almost liked it.
TrueSlacker0 4y ago
> - price history so you can see when sales are fake in case you were unfamiliar https://camelcamelcamel.com/ https://camelcamelcamel.com/ does this for amazon
- droopyEyelids 4y ago
  In response Amazon did a lot to reduce price transparency. If you notice now most categories of items are constantly 'on sale' and even if camelcamelcamel picks up that fact, there are also 'coupons' available on-site for most amazon products that only alter the price under certain conditions and they're only applied at checkout. This makes it difficult for a human being trying to buy things to compare the prices, let alone a series of scripts.
  - fire 4y ago
    if memory serves camelcamelcamel gets their pricing data directly from amazon via a source they aren't allowed to disclose, and bloomberg has previously reported that amazon gives camel^3 the data they have; given that, i'm not too certain they're the cause of amazon's consistent reduction in transparency to consumers - a lot of it feels like cruft built into their marketplace allowing for bad actors to effectively play the marketplace
    - arcticfox 4y ago
      having personally built an internal tool that was much more aggressive than camelcamelcamel, I can say they're not doing anything special in terms of sources (or if they are, it's totally unnecessary)
      - leo8 4y ago
        Was thinking about building such tool, but I couldn't come up with an idea where to source the data other than scraping it. Was looking especially for big price drops.
- ortusdux 4y ago

nix23 4y ago

They where much better before the Migros takeover, especially the two owners just wanted to make 10k/month the rest goes to the customer, for a short time we had better prices as..well ....whole EU. But still it's the best we have...

gesman 4y ago

Just spent 400 CHF at Galaxus, same day no charge delivery. Ho hassles.

ajsnigrutin 4y ago

> - one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option I've started using this as much as possible, especially during christmas. You find something, "in stock", supposed to be delivered the next day or a day after, you order, then nothing one day, two days, three days, then you call, "yeah, it's still with the distributer, it'll be ready tomorrow", two more days pass, you call again, want a refund, they "cannot refund now", because the product is supposedly in the mail already, then you wait, christmas goes by, and around 15. january you get a call, that they cannot get the item you wanted, and try to upsell some either more expensive or worse option. Now I just order for physical pickup and "pay there" option.. and if it's not there, cancelling is easy, because they don't have your money yet, and they cannot lie about the item being already sent.

smcl 4y ago
You have more patience than me. If that happened to one of my orders I wouldn't just change from delivery to in-store pickup, I would simply stop ordering from that store altogether.
- foobarbecue 4y ago
  What ajsnigrutin is describing recently happened to me with Lenovo (2nd offense) and backcountry.com (1st). It seems like companies are getting more "approximate" about their inventories :-(
  - smcl 4y ago
    Ah damn, that's gotta be pretty frustrating :-/
Abishek_Muthian 4y ago
In India when the major e-Commerce companies opened shop they realised that having just online payment wouldn't work due to inherent distrust with online payments, lack of card access etc. and so 'Cash on Delivery' where we pay to the delivery personnel was critical for their survival. Nowadays people prefer to use UPI[1] over cash in even local store counters making India the largest real-time payment transactions country. Its amazing that both of those happened within a decade, Largely synonymous with mobile compute & Internet penetration. [1] https://en.m.wikipedia.org/wiki/Unified_Payments_Interface https://en.m.wikipedia.org/wiki/Unified_Payments_Interface

eterevsky 4y ago

It's also super easy to return bought products.

kkarpkkarp 4y ago

> price history so you can see when sales are fake This is now a law enforced in European Union to display such history (at least the lowest price in last 30 or more days so customer knows if the price was not fake rised just before lowering it and calling it a sale). WooCommerce has a plugin for that now[1]. 1: https://wordpress.org/plugins/wc-price-history/ https://wordpress.org/plugins/wc-price-history/

herr_gurke 4y ago
They implemented it before it was mandated by EU. IANAL but they didint have to implement it, since switzerland is not in EU
- wdb 4y ago
  But Galaxus is also active/targeting Germany/Austria so they would have to implement it
  - herbst 4y ago
    Germany and Asutria are a different instance of the shop with different stock. There are several differences between these shops. That wouldn't be the issue
jcul 4y ago
Would that mean that amazon.fr / amazon.de would be required to provide that information? I've never noticed it, maybe it's not in an obvious place.
- kkarpkkarp 4y ago
  depends if German and French gov already implemented this EU directive. Different countries implement it in different pace. For example Poland already has this law in power and amazon.pl is aligned to it.
  - 4y ago

gggggg5 4y ago

>- one click "deliver to my closest branch and I will pick it up and pay there so I don't have to muck around with online payments" option That suggests a really sorry state of things, not something to copy. Online payments shouldn't be harder than physically going to a store and paying for the item.

lm28469 4y ago
> Online payments shouldn't be harder than physically going to a store and paying for the item Why ? It's probably more energy efficient to have trucks going to the few branches for pickups than to every single individual house. I don't see why it "shouldn't" be, especially since it's optional > That suggests a really sorry state of things, The really sorry state of things are people ordering toilet paper &co in same day delivery on amazon because they can't bother walking 5 min to the closest store
- gggggg5 4y ago
  >Why ? Is this a serious question? Why should online payments be so difficult that it makes sense to spend even 2 minutes getting out of the door and walking to a store directly across the street? You autofill your card information and click "pay". >The really sorry state of things are people ordering toilet paper &co in same day delivery on amazon because they can't bother walking 5 min to the closest store But why? It's cheaper on Amazon.
- antifa 4y ago
  > The really sorry state of things are people ordering toilet paper &co in same day delivery on amazon because they can't bother walking 5 min to the closest store Also all the stores trying to railroad me into buying delivery instead of just telling me which store has it in stock.

1vuio0pswjnm7 4y ago

- 2,288 sitemap files see /sitemap.xml Amazon does not even support sitemaps. (They did in the early days.)

herbst 4y ago

Late to the party. But they also accept crypto for many years now as online payment. Only Twint is just as easy as paying with crypto.

Zopieux 4y ago

>automatic high quality translation of all product information and reviews into all offered languages Uh, gotta disagree here, speaking as a regular Galaxus shopper in both en & fr locales. The automated translations are mostly terrible when not entirely misleading or vulgar. For instance, the French ones are so bad there are Twitter accounts dedicated to them[1]. This applies to both product titles and descriptions. To be fair, this is not surprising: the machine translator has very little to work with when translating short product names, in addition to these being full of puns (in whatever source language) or English-looking words for marketing purposes. It's a shame no ML company seems to have taken the opportunity to fine-tune their model for product name translation and sell that for $$$ to big marketplaces. [1] https://twitter.com/digithequeg https://twitter.com/digithequeg

karamanolev 4y ago

The price history going quite far back was a game changer for me when shopping from Digitec/Galaxus. They don't have everything like Amazon, but the quality and the experience are on a whole different levels. Few levels above, actually.

chaostheory 4y ago
> They don't have everything like Amazon They didn’t seem to reach Day 2 yet either. If Bezos and company weren’t being either disingenuous or delusional, Amazon has reached day two years ago.
- primax 4y ago
  It's day 5. They've reached Oracle levels of bureaucracy and disregard for the customer.
moffkalast 4y ago
The pricing is on another level as well.
- lclc 4y ago
  Electronics are actually cheaper in Switzerland than in most countries, thanks to low VAT.
  - eterevsky 4y ago
    I don't think so. It might be a bit cheaper than in other European countries, but it's probably more expensive than in the US.
  - ornornor 4y ago
    Not quite true, once you vos der VAT on these is 7% in CH but 20+% in the EU. Things should therefore be at least 13% cheaper in CH but they aren’t because reasons.

huhtenberg 4y ago

Their whole web UI is a masterpiece. Super clean, very logical, everything exactly you'd expect it to be, superb filtering system for searching through long product lists, etc. It's also super-snappy, at least from within Switzerland.

vbezhenar 4y ago
Access denied. But it was pretty fast, I admit. Zero JS, no weird CSS, just pure content. I almost liked it.

TrueSlacker0 4y ago

> - price history so you can see when sales are fake in case you were unfamiliar https://camelcamelcamel.com/ https://camelcamelcamel.com/ does this for amazon

droopyEyelids 4y ago
In response Amazon did a lot to reduce price transparency. If you notice now most categories of items are constantly 'on sale' and even if camelcamelcamel picks up that fact, there are also 'coupons' available on-site for most amazon products that only alter the price under certain conditions and they're only applied at checkout. This makes it difficult for a human being trying to buy things to compare the prices, let alone a series of scripts.
- fire 4y ago
  if memory serves camelcamelcamel gets their pricing data directly from amazon via a source they aren't allowed to disclose, and bloomberg has previously reported that amazon gives camel^3 the data they have; given that, i'm not too certain they're the cause of amazon's consistent reduction in transparency to consumers - a lot of it feels like cruft built into their marketplace allowing for bad actors to effectively play the marketplace
  - arcticfox 4y ago
    having personally built an internal tool that was much more aggressive than camelcamelcamel, I can say they're not doing anything special in terms of sources (or if they are, it's totally unnecessary)
    - leo8 4y ago
      Was thinking about building such tool, but I couldn't come up with an idea where to source the data other than scraping it. Was looking especially for big price drops.
ortusdux 4y ago