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The biggest difference between Lyft/Uber and dispatch taxis isn’t the automation it’s the customer service! Previously customer service was non-existent. If a
by yazaddaruvala 4y ago
The biggest difference between Lyft/Uber and dispatch taxis isn’t the automation it’s the customer service!
Previously customer service was non-existent. If a taxi didn’t show up, we just got screwed. There wasn’t even anyone to call for the issue. On the apps I instantly get a credit to help ease the burden and the driver has their rating reduced.
For many reasons customer service is very expensive and it’s not yet automated. That’s one big additional variable to keep in mind.
- nradov 4y agoWhat customer service? I tried to take a Lyft ride a couple weeks ago because I knew parking would be a mess at my destination. Even though I scheduled a ride in advance, Lyft switched me between 5 different drivers and none of them were actually coming to pick me up. In the end I ran out of time and had to drive myself. And that's not the first time I've had such poor service recently. Lyft used to be pretty good a few years ago but not it's just garbage.
- asveikau 4y ago> There wasn’t even anyone to call for the issue You could call the dispatcher, who was physically local to you. Today's apps, maybe you get some ZenDesk type thing, or in-app chat to some large, faceless corporation, and my admittedly limited experience is these things tend to be very dismissive of customers, viewing support mainly as cost and trying to get rid of customers rather than addressing issues.
- freejazz 4y agoYou've called Uber when a cab didn't show? How'd you do that? Which number did you use?