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Their “customer retention” process is extremely aggressive, even by most traditional print publications’ standards.
by abm53 4y ago
Their “customer retention” process is extremely aggressive, even by most traditional print publications’ standards.
- bifftastic 4y agoI have recently bailed too - I was subjected to multiple exit interviews when cancelling my subscription (two online and one over the phone). This certainly put me right off resubscribing at any point in the future.
- tibbetts 4y agoI canceled recently and had to escalate to “I have told you to cancel three times and if you cannot cancel now I will have to dispute the charges with my credit card company.”
- atmosx 4y agoBeen there. It's not just the economist, most services that include the node "Send an email to unsubscribe" are a problem for me. I'm paying everyone via paypal and just cancel the paypal subscription without ever bothering replying to any email. That works wonders :-)
- mejutoco 4y agoYou should see the unsubscribe process of FAZ and SZ in Germany. It is like signing up to a gym or a phone contract. FAZ does not even accept credit cards! they want your IBAN and approval for them to charge you every month (like an utility bill) for one year. Then if you forget to cancel x days in advance it restarts. And wasn't there a law (in EU) that signing up should be as easy and cancelling, if anyone remembers. Most of them allow signup via website but ask you to call to cancel (even after cancelling online, SZ). I say this as a previous subscriber to FAZ, SZ, and the Economist.