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I just deleted my account because of that, also they share conversations with everyone in the meeting by DEFAULT, it wasn't nice receiving a message from a co-w
by xyos 4y ago
I just deleted my account because of that, also they share conversations with everyone in the meeting by DEFAULT, it wasn't nice receiving a message from a co-worker telling me that he received an email with the transcription it generated.
- darkteflon 4y agoSame, deleted my account over this. One of the most comically egregious UX fuckups I’ve ever seen. Maya Angelou is apposite: “When people show you who they are, believe them the first time.”
- arikr 4y agoWtf, that's terrible UX.
- yashap 4y agoFor sure, it’s almost certainly a “growth hacking” attempt (they’re hoping the ppl they email signup to otter.ai), but a pretty terrible one. Every other similar growth hacking attempt I’ve seen will explicitly ask for consent before sending anything to non-users of the app. Overall, sounds like a VERY unscrupulous company, that you shouldn’t trust with your personal data.
- kordlessagain 4y agoThat's not what the UI says, or does. I signed up and actually looked, before posting.
- refulgentis 4y agoEven more terrible is using a recording service when you're in a meeting with me, not telling me, then complaining the real problem is the service told me
- chris_wot 4y agoHe didn't want Otter.ai to transcribe. He had turned it off!
- jrumbut 4y agoAs understandable as the mistake is, I would be upset if I had arranged a private meeting with someone and they let a third party into the conversation (excluding force majeure such as sophisticated hacking, violence, etc). Especially if it was some unaccountable third party recording agent! Who knows where that data is going?
- chris_wot 4y agoOK, and nobody is disputing this. The fact remains, he did not let any third party into the conversation.
- turtleman1338 4y agoIf some of the participants are located in the EU this is a GDPR violation.
- that_guy_iain 4y agoHow so?
- Etheryte 4y agoIf the bot transcribes anything GDPR considers personal data and then emails it out you're already in breach. Simply someone telling their phone number to another participant over the call would result in a violation.
- that_guy_iain 4y agoIt wouldn't be in breach. otherwise, you sending an email with someone's email/phone number via gmail in it would cause Google to breach it. That would be on the software user. If you use somewhere that to breach GDPR, the software provider is not liable for how the user uses it.
- handoflixue 4y agoIf the software is transcribing and sending emails without the user's awareness, much less permission... then the responsibility must rest with the software. Software isn't responsible for my deliberate decisions, but it is responsible for anything it does without consulting me.
- that_guy_iain 4y agoThat isn't going to fly is it? I didn't know this software did this when configured in this way isn't really something that moves the liability.
- 4y ago
- AJRF 4y agoAlso deleted account. If anyone from Otter.ai is here - don't do this, reverse this change, email anyone affected since the change and apologise and also, i'd advise you to lawyer up.
- cc-d 4y agoOdds are they know their market better than you do, and are fully aware of just how serious the consequences from shit like this can be. but this is capitalism afterall, kind of the point
- chris_wot 4y agoHe is the market, so I'm pretty certain he knows what he wants.
- f4ncyp4ntz 4y ago[dead]
- and0 4y agoYeah, I just signed up to play with this and was surprised that a random "get started" sort of forced me into it to continue. After I noticed an incredibly faint "SKIP" text button in the corner. I disabled it afterwards.