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“Let me make cars. You stick to making tractors.” - Enzo Ferrari to Ferruccio Lamborghini. That's got to be an all time top 10 customer support fail. But, after

“Let me make cars. You stick to making tractors.” - Enzo Ferrari to Ferruccio Lamborghini. That's got to be an all time top 10 customer support fail. But, after that, it's how many owners for Lamborghini the car company, until AUDI AG? Maybe tractors are not so bad. The wonder for me is the meanings of the names of the different models. "Countach" apparently sounds like "wow" in Italian. "Diablo", ok. Gallardo is after a fighting bull. Aventador is after another fighting bull. Urus, after aurochs, really big bull predecessors. Murcielago is bat, but maybe that's bull bats.

tdido 4y ago
El Diablo and Murcielago were also fighting bulls.
caycep 4y ago
granted, I feel like sometimes, snobby customer service is a feature/"experience" and not a bug for certain classes of Veblen goods!
- hinkley 4y ago
  NO SOUP FOR YOU!
  - stillworks 4y ago
    Until you happen upon the recipes due to some random event !
  - caycep 4y ago
    Yes - I was just thinking this!
- deleted 4y ago
  [deleted]
- aerostable_slug 4y ago
  Ferrari is like this. You have to be a "good customer" to be allowed to buy certain models. And, if you do something Modena doesn't like (e.g. put a wrap on a Ferrari), they will ban you from ever purchasing a new one from a dealer again. Luxury watches can be similar, where people in various watch forums will proudly describe how they systematically sucked up to an authorized dealer, purchased this and that along with gifts to the salespeople, just to be privileged enough to pay for a specific, extremely high-margin, tchotchke. Not my thing, but more power to them.
- usrusr 4y ago
  And as the current top post says, "there are no losers here". Chances are Ferrari didn't exactly suffer from being the most established one from "that magic place where all the supercars come from". Before Lamborghini, it was just some region in Italy that happened be the one where Ferraris were built.
ffhhj 4y ago
> “Let me make cars. You stick to making tractors.” - Enzo Ferrari to Ferruccio Lamborghini. That's got to be an all time top 10 customer support fail. In these days of automated responses I'd be happy with such answer, direct and honest from the CEO, instead of a request for ID and a delay of weeks to let me know they are reviewing the case.
- Aeolun 4y ago
  At least you know what you can expect. I can totally see myself building a competing product out of spite though.
  - dotancohen 4y ago
    And yet stuck with Jira we remain!
    - dsr_ 4y ago
      Here's a business plan: copy the features of RequestTracker in a different language; integrate a wiki with custom markdown-like syntax to dynamically pull data from the tickets; have a workflow to publish things from the internal side to a public side that makes it easy to audit for dynamic data flows. Design for self-federation, so that teams can have their own servers pub/sub queues, search across servers, and enact security boundaries. You now have a product that will work for about 90% of existing JIRA users. Sell it in three versions: open-source no support, self-hosted with support-per-user, and hosted SaaS with support per team.
- CamperBob2 4y ago
  "The clutch is fine. You're shifting it wrong."
netsharc 4y ago
The article feels like high-school level writing, it misses the part where the son of the corrupt Indonesian president owned the company (through a holding company in Bermuda) for a while.
benjaminsuch 4y ago
The bull names are intended. Since Audi took over, they name (almost) every car after a famous spanish bull.
hef19898 4y ago
Argueably tractors back the day were a lot closer to cars then they are now.

tdido 4y ago

El Diablo and Murcielago were also fighting bulls.

caycep 4y ago

granted, I feel like sometimes, snobby customer service is a feature/"experience" and not a bug for certain classes of Veblen goods!

hinkley 4y ago
NO SOUP FOR YOU!
- stillworks 4y ago
  Until you happen upon the recipes due to some random event !
- caycep 4y ago
  Yes - I was just thinking this!
deleted 4y ago
[deleted]
aerostable_slug 4y ago
Ferrari is like this. You have to be a "good customer" to be allowed to buy certain models. And, if you do something Modena doesn't like (e.g. put a wrap on a Ferrari), they will ban you from ever purchasing a new one from a dealer again. Luxury watches can be similar, where people in various watch forums will proudly describe how they systematically sucked up to an authorized dealer, purchased this and that along with gifts to the salespeople, just to be privileged enough to pay for a specific, extremely high-margin, tchotchke. Not my thing, but more power to them.
usrusr 4y ago
And as the current top post says, "there are no losers here". Chances are Ferrari didn't exactly suffer from being the most established one from "that magic place where all the supercars come from". Before Lamborghini, it was just some region in Italy that happened be the one where Ferraris were built.

ffhhj 4y ago

> “Let me make cars. You stick to making tractors.” - Enzo Ferrari to Ferruccio Lamborghini. That's got to be an all time top 10 customer support fail. In these days of automated responses I'd be happy with such answer, direct and honest from the CEO, instead of a request for ID and a delay of weeks to let me know they are reviewing the case.

Aeolun 4y ago
At least you know what you can expect. I can totally see myself building a competing product out of spite though.
- dotancohen 4y ago
  And yet stuck with Jira we remain!
  - dsr_ 4y ago
    Here's a business plan: copy the features of RequestTracker in a different language; integrate a wiki with custom markdown-like syntax to dynamically pull data from the tickets; have a workflow to publish things from the internal side to a public side that makes it easy to audit for dynamic data flows. Design for self-federation, so that teams can have their own servers pub/sub queues, search across servers, and enact security boundaries. You now have a product that will work for about 90% of existing JIRA users. Sell it in three versions: open-source no support, self-hosted with support-per-user, and hosted SaaS with support per team.
CamperBob2 4y ago
"The clutch is fine. You're shifting it wrong."

netsharc 4y ago

The article feels like high-school level writing, it misses the part where the son of the corrupt Indonesian president owned the company (through a holding company in Bermuda) for a while.

benjaminsuch 4y ago

The bull names are intended. Since Audi took over, they name (almost) every car after a famous spanish bull.

hef19898 4y ago

Argueably tractors back the day were a lot closer to cars then they are now.