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I've yet to be able to reach a human at Amazon about counterfeit items sold on the platform, and my 15+ year old Amazon account was banned from leaving reviews

I've yet to be able to reach a human at Amazon about counterfeit items sold on the platform, and my 15+ year old Amazon account was banned from leaving reviews after I left a bad review on an Amazon Basics purchase of a surge protector that didn't do what it was supposed to and fried some of my electronics.

ineedasername 5y ago
Yes, I would have guessed that complaining something is sold on the platform wouldn't get you very far, that's way outside the range of a typical customer support rep. They have a place to report IP infringement, and I suppose counterfeits would come under that umbrella, but it's for the rights holders only to use. Not customers who might have purchased one or noticed one listed. For standard run of the mill customer support they're still pretty great. I was shopping for new wireless earbuds last fall and tried out a few different ones. 2 of the 3 were defective and I didn't like the third-- they hurt my ears to wear them. For the two defective ones, I'm not sure why but the normal return button wasn't available and I had to go through chat support. I explained they were defective and I wanted to return them. They told me they'd issue the refund, no need to actually mail them back, so I didn't have to go through that hassle. And these were high end ear buds, a total of $400 worth of tech.
- sitkack 5y ago
  I have on of the not-sought-after Horowitz and Hill CE (counterfeit editions) [1]. Amazon was like, "lol, that was a marketplace purchase, no refund!" even though I just clicked "buy it now, prime shipping!" from the main product page. Amazon sucks. It should be broken up. [1] https://artofelectronics.net/the-book/counterfeit-editions/ https://artofelectronics.net/the-book/counterfeit-editions/
thetinguy 5y ago
Do you expect customer service representatives to evaluate your legal claim?
- Dylan16807 5y ago
  I expect them to listen to my non-legal-code claim of "this is the wrong product".
- heavyset_go 5y ago
  What a weird assumption. I expect them to at least collect the information that I received, or suspect I have, a counterfeit item, when I go for a return. They don't even bother to do that.

ineedasername 5y ago

Yes, I would have guessed that complaining something is sold on the platform wouldn't get you very far, that's way outside the range of a typical customer support rep. They have a place to report IP infringement, and I suppose counterfeits would come under that umbrella, but it's for the rights holders only to use. Not customers who might have purchased one or noticed one listed. For standard run of the mill customer support they're still pretty great. I was shopping for new wireless earbuds last fall and tried out a few different ones. 2 of the 3 were defective and I didn't like the third-- they hurt my ears to wear them. For the two defective ones, I'm not sure why but the normal return button wasn't available and I had to go through chat support. I explained they were defective and I wanted to return them. They told me they'd issue the refund, no need to actually mail them back, so I didn't have to go through that hassle. And these were high end ear buds, a total of $400 worth of tech.

sitkack 5y ago
I have on of the not-sought-after Horowitz and Hill CE (counterfeit editions) [1]. Amazon was like, "lol, that was a marketplace purchase, no refund!" even though I just clicked "buy it now, prime shipping!" from the main product page. Amazon sucks. It should be broken up. [1] https://artofelectronics.net/the-book/counterfeit-editions/ https://artofelectronics.net/the-book/counterfeit-editions/

thetinguy 5y ago

Do you expect customer service representatives to evaluate your legal claim?

Dylan16807 5y ago
I expect them to listen to my non-legal-code claim of "this is the wrong product".
heavyset_go 5y ago
What a weird assumption. I expect them to at least collect the information that I received, or suspect I have, a counterfeit item, when I go for a return. They don't even bother to do that.