13 ms·

Contact us, we'll make exceptions in cases like this. Thanks for what you are doing.

dools 5y ago
Hey I saw a post on a local FB group today from an Aussie company who worked with a Russian dev years ago and had their contact details on one of 50 domains, and they're being asked to move everything. They said support is not responsive, any way you can be more discriminating about the level of Russian involvement that will trigger a suspension? I will post a link to your statement here for them.
- mdoms 5y ago
- tragictrash 5y ago
  - Thorrez 5y ago
    >Please don't post insinuations about astroturfing, shilling, bots, brigading, foreign agents and the like. https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html
    - tragictrash 5y ago
      Thanks for the info didn't realize that was frowned upon.
NaturalPhallacy 5y ago
- bombcar 5y ago
  Because when cornered and angry people lash out, it’s part of the human condition. Also it does score points. I wonder how many of their Ukrainian customers have .ru domains …
_vtoj 5y ago
Dude, right now all of us are in deep shock, while: - some are trying to find their relatives in Ukraine - some are coordinating and volunteering - some are trying to get themselves and their families outside of Russia (which gets harder by the minute because of prices and sanctions) - some are trying to smuggle at least some of the money outside, because their entire life savings are now blocked - some are trying to preserve what they have despite ruble and market crashing - some are hunkering down with what they have and their loved ones, trying to stockpile some food before prices skyrocket and no one has any time to cope and process anything - don't forget usual workloads, too. planning for a week feels like it's already a strategic, not a tactical scope I get what you're trying to do, but can't you at least give more time for everyone? Right now I need to drop everything and migrate my DNS as well because my private email that I use for docs will stop working in 6 days. And to figure out how to pay the transfer fees while doing all that. It's very much fucking stressful already. edit: I've worded that badly - I'm not complaining, I'm just asking for a bit longer grace period for everyone. It's very easy to miss an email for 6 days during these times. All of these issues are obviously dwarfed by what Ukrainian people are going through right now.
- NamecheapCEO 5y ago
  We will give you more time to move, please reach out to our support and they will take care if it.
  - MarcoZavala 5y ago
  - _-david-_ 5y ago
    Are you giving more time to everybody or just the people who complain?
    - shaky-carrousel 5y ago
      Just the people who complain, which seems reasonable. Quoting the GP: "If more grace time is necessary for some to move, we will provide it."
mindslight 5y ago
When you're in a crisis situation, the last thing one needs is even more pressing things to get done. Especially ambiguous ones like writing some pleasant appeal to support, and hoping for understanding. And worrying that if support falls back to the large print policy, then having even less time to effect a transfer. If you're serving the like of RT.com then redirect that to somewhere truthful yesterday, but turning the screws on individuals feeds right into Putin's censorship goals. At least consider moving your deadline back to something more graceful like 60 or even 30 days.
clevergadget 5y ago
soheil 5y ago
Wait aren't they obligated to do this under the new sanctions anyway? Same goes with any company that wants to continue doing business with US and EU, am I wrong?
ilyich 5y ago
incidentnormal 5y ago
I may be being overly paranoid here, but consider that being made an exception of by Namecheap might draw the wrong kind of attention from the regime.
Moru 5y ago
It's a bit counter productive to shut down the people that is actually trying to help. Then there is only Putins views out there... That is exactly why the west did NOT shut down internet to russia, if we do that, there will be noone speaking against Putin.
- dspillett 5y ago
  > It's a bit counter productive to shut down the people that is actually trying to help It has been said that exceptions can and will be made. Though I suspect it might not be as easy as just asking because if it was everyone would just ask, so those needing an exception will at least need to take time to formulate an explanation, and wait for responses, etc. Not ideal, but IMO understandable from namecheap's position.
1337biz 5y ago
Are you now going to ask for the voter record of each of your customers? Or what is the appropriate anti-Putin a customer must have to be allowed to use your company's services?
pastacacioepepe 5y ago
I mean, honestly, if there wasn't moderation here I would be bluntly insulting you. I will definitely boycott you from now on. Both as a person and as a company.
SerLava 5y ago
This whole debacle is just proof that Namecheap will make hasty, marketing-based decisions based on the whim of the CEO. It's no longer a reliable platform, or rather it never was. You're hurting a lot of people who are using foreign services because they want to limit their exposure to Putin's regime. The Russian state doesn't use Namecheap. Do you really think the negatives could be outweighed by some positive here?
- leptons 5y ago
  This is NOT a "whim of the CEO" - 82% of Namecheap's employees live in Ukraine, 1700 people. And you're expecting them to support Russians? Think again. I'm 100% supportive of Namecheap's actions in this.

Hey I saw a post on a local FB group today from an Aussie company who worked with a Russian dev years ago and had their contact details on one of 50 domains, and they're being asked to move everything. They said support is not responsive, any way you can be more discriminating about the level of Russian involvement that will trigger a suspension? I will post a link to your statement here for them.

mdoms 5y ago
tragictrash 5y ago
- Thorrez 5y ago
  >Please don't post insinuations about astroturfing, shilling, bots, brigading, foreign agents and the like. https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html
  - tragictrash 5y ago
    Thanks for the info didn't realize that was frowned upon.

NaturalPhallacy 5y ago

bombcar 5y ago
Because when cornered and angry people lash out, it’s part of the human condition. Also it does score points. I wonder how many of their Ukrainian customers have .ru domains …

_vtoj 5y ago

Dude, right now all of us are in deep shock, while: - some are trying to find their relatives in Ukraine - some are coordinating and volunteering - some are trying to get themselves and their families outside of Russia (which gets harder by the minute because of prices and sanctions) - some are trying to smuggle at least some of the money outside, because their entire life savings are now blocked - some are trying to preserve what they have despite ruble and market crashing - some are hunkering down with what they have and their loved ones, trying to stockpile some food before prices skyrocket and no one has any time to cope and process anything - don't forget usual workloads, too. planning for a week feels like it's already a strategic, not a tactical scope I get what you're trying to do, but can't you at least give more time for everyone? Right now I need to drop everything and migrate my DNS as well because my private email that I use for docs will stop working in 6 days. And to figure out how to pay the transfer fees while doing all that. It's very much fucking stressful already. edit: I've worded that badly - I'm not complaining, I'm just asking for a bit longer grace period for everyone. It's very easy to miss an email for 6 days during these times. All of these issues are obviously dwarfed by what Ukrainian people are going through right now.

NamecheapCEO 5y ago
We will give you more time to move, please reach out to our support and they will take care if it.
- MarcoZavala 5y ago
- _-david-_ 5y ago
  Are you giving more time to everybody or just the people who complain?
  - shaky-carrousel 5y ago
    Just the people who complain, which seems reasonable. Quoting the GP: "If more grace time is necessary for some to move, we will provide it."

mindslight 5y ago

When you're in a crisis situation, the last thing one needs is even more pressing things to get done. Especially ambiguous ones like writing some pleasant appeal to support, and hoping for understanding. And worrying that if support falls back to the large print policy, then having even less time to effect a transfer. If you're serving the like of RT.com then redirect that to somewhere truthful yesterday, but turning the screws on individuals feeds right into Putin's censorship goals. At least consider moving your deadline back to something more graceful like 60 or even 30 days.

clevergadget 5y ago

soheil 5y ago

Wait aren't they obligated to do this under the new sanctions anyway? Same goes with any company that wants to continue doing business with US and EU, am I wrong?

ilyich 5y ago

incidentnormal 5y ago

I may be being overly paranoid here, but consider that being made an exception of by Namecheap might draw the wrong kind of attention from the regime.

Moru 5y ago

It's a bit counter productive to shut down the people that is actually trying to help. Then there is only Putins views out there... That is exactly why the west did NOT shut down internet to russia, if we do that, there will be noone speaking against Putin.

dspillett 5y ago
> It's a bit counter productive to shut down the people that is actually trying to help It has been said that exceptions can and will be made. Though I suspect it might not be as easy as just asking because if it was everyone would just ask, so those needing an exception will at least need to take time to formulate an explanation, and wait for responses, etc. Not ideal, but IMO understandable from namecheap's position.

1337biz 5y ago

Are you now going to ask for the voter record of each of your customers? Or what is the appropriate anti-Putin a customer must have to be allowed to use your company's services?

pastacacioepepe 5y ago

I mean, honestly, if there wasn't moderation here I would be bluntly insulting you. I will definitely boycott you from now on. Both as a person and as a company.

SerLava 5y ago

This whole debacle is just proof that Namecheap will make hasty, marketing-based decisions based on the whim of the CEO. It's no longer a reliable platform, or rather it never was. You're hurting a lot of people who are using foreign services because they want to limit their exposure to Putin's regime. The Russian state doesn't use Namecheap. Do you really think the negatives could be outweighed by some positive here?

leptons 5y ago
This is NOT a "whim of the CEO" - 82% of Namecheap's employees live in Ukraine, 1700 people. And you're expecting them to support Russians? Think again. I'm 100% supportive of Namecheap's actions in this.