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I'm sorry but I don't agree. Dominos pizza has coupons, deals, etc. Trying to get those deals over the phone is a chore. Ordering specific toppings can be a cho
by post_break 5y ago
I'm sorry but I don't agree. Dominos pizza has coupons, deals, etc. Trying to get those deals over the phone is a chore. Ordering specific toppings can be a chore since it's a relay back and forth vs a button. Multiple pizzas with multiple toppings? The delay just compounds. If you live alone and order one pizza or one style of specific themed pizzas then sure, it might be faster, if that's the metric of "best" but in no way is the phone superior to the app or website. Ever call a pizza place when they are slammed, usually when you order pizza? The guy or girl on the phone is in an absolute rush to get you off the phone for the next person who still uses the phone to call in. I just don't agree.
There is one exception to this rule, pizza places who are not the big three. The mom and pop who doesn't have an app.
- mulmen 5y agoWhen I was in college I could call my local Dominos, ask for a large pizza and a two liter of soda and at the end say "if I pick it up will you double it?" They never said no. A local pizza shop always offered the same deal so Dominos had no choice. Good luck doing that in an app.
- dymk 5y agoIs this in the 80s or, like, 2019? I've never heard of this "will you double it" thing before. Is it just because the other local shop did it, or would you expect this to work at any Dominos?
- mulmen 5y agoThis was in the late 2000s. I don't think it would work at any other Dominos. It was just to match the other local shop. The connection I was trying to make is I didn't have to cut a coupon, that is pretty much the best possible pizza deal and it was always available.
- LegitShady 5y agoDomino's here has a straight 50% off for students. Lots of late pizza delivery study sessions were had.
- lizhang 5y agoThe coupons are the biggest advantage to placing orders online. If you place your order over the phone, they aren't going to offer any promos - they'll gladly charge you $16 for a medium 1 topping. Gotta get the coupon to get the 5.99 special.
- deleted 5y ago[deleted]
- duxup 5y agoI worked at a pizza place as a kid, we were told to apply coupons regardless if they mentioned it. Probably a midwestern thing. It was a chore.
- Someone1234 5y agoYou and the person you're responding to are saying the same thing. If you call you won't have a coupon, and they aren't going to tell you about any, therefore you're paying more. How do you find coupons? Check online, but now you're already there so why not just order it there? A lot of coupons work either online or over the phone, but they're only advertised online and therefore that advantaged is largely to avoid more accessibility/disability lawsuits.
- boomboomsubban 5y ago>If you call you won't have a coupon, and they aren't going to tell you about any They will, I worked at both Pizza Hut and Dominos twenty years ago and if you asked for the specials we'd basically tell you the coupons. I think our script even said "would you like to hear the specials today?"
- astura 5y agoThat's just a generic special, that's not a coupon. A coupon is exactly what it sounds like - it literally requires a coupon to redeem, either a physical coupons or a digital "coupon." When I worked at a restaurant we had both - specials that everyone got and coupons deals that you needed a piece of paper for. They were similar as it was just typing a code into the register, the big difference is typing in the coupon code without a piece of paper was considered stealing and anyone who did that was fired on the spot. You also couldn't redeem multiple coupons at once where you could get any number of open specials you wanted. We always directed customers towards specials. The coupons were a significantly better deal than the general specials available to anyone. The coupons were mailed to every house in a ~20 mile radius once a month.
- ecshafer 5y agoBut then you would have to eat... Dominos. I get that its not the same everywhere, but in the pizza belt, I couldn't imagine going there. Luckily my local place has a good website though.
- duxup 5y agoI used to hate dominoes but at some point they changed their recipe. It’s ok pizza now as far as big chain pizza goes.
- Kon-Peki 5y agoThe pizza belt?
- dmoy 5y agoBasically NYC and the metro sprawl around NYC all the way up and down the coast
- pizzasnob 5y agoYou mean the "Chicago and the sprawl around it all the way up to Maine along the great lakes" right? https://i.imgur.com/GOvnHcv.png https://i.imgur.com/GOvnHcv.png Sorry coasties, Chicago's the new pizza capital
- deleted 5y ago[deleted]
- troupe 5y agoAn app or webpage is also a very good way to figure out what you want when you have 3 or 4 family members involved with their opinion and negotiations.
- toomuchtodo 5y agoDominos has been abusing push notifications on iOS recently. They have two push notification settings, one for order events (being made, in the oven, ready for pickup), one for marketing. Even with marketing off, they've been sending marketing notifications. Dislike.
- monocularvision 5y agoMisuse of push notifications means an immediate loss of push notification permissions for me.
- jackson1442 5y agoYikes. I don’t bother with the app- their mobile web is way better.
- citizenpaul 5y agoThe first time an order app starts abusing the notifications for advertisements I uninstall it and start looking for a competitor to give my business. No second chances.
- drdec 5y agoFor an app like Domino's or MacDonald's or the like, I just install it on demand and then uninstall it after using it. There's no way I'm keeping it around.
- corobo 5y agoWorks great just opening the site in a browser here (UK) Same experience as the app, no notifications
- urthor 5y agoThat's the entire point. Dominos is happy to offer you those coupons and deals etc, in exchange for using Dominos's preferred platform (its website, which doesn't cost minimum wage) and providing your user data (via channel tracking the coupon, logging in etc). A decent pizza place will charge more to let you skip all that. In the age of data and free, ad driven services, "you get what you pay for" is paramount.
- jackson1442 5y agoDominos is totally still aggregating data like that for over the phone orders. They just tag it with your phone number and address instead of a user account.
- post_break 5y agoSo they get my address, phone number, and email as user data correct? I mean what could they possibly gain from that with my benefit being free pizza and much cheaper prices. Now with Apple login they don't even gain my real email address.
- alar44 5y agoThey still track you with your phone number anyway. Unless their app is pulling data from your phone, I'm not exactly sure what they're gaining here.
- pessimizer 5y agoThat data is worth shit, the only people that care when and to where you order pizza are the NSA, and they already have your cell data and the GPS from your car. What Domino's gets is you being mildly rewarded for committing time to learning their app, which will make you more likely to come back. Tricking people into learning non-transferable skills is a tactic. If your hard earned skills in configuring your iphone aren't going to transfer to android, neither are you.
- ldjkfkdsjnv 5y agoThe Dominos app is actually extremely well done. The UI is intuitive, has a ton of options for payments, shows exactly whats going on with your order, etc.
- paco3346 5y agoI agree with the author and you. I think Dominos is the exception though. Pizza places aren't nearly as painful as other places that have javascript bloated, every single interaction has a spinner, there's too much whitespace ordering apps. Looking at you Applebee's.
- gruez 5y ago>Pizza places aren't nearly as painful as other places that have javascript bloated, every single interaction has a spinner, there's too much whitespace ordering apps. Maybe I just have more patience than the average person, but I haven't seen a site with enough bloated javascript/spinners/whitespace that would cause me to reach for alternatives (phone or otherwise).
- chaostheory 5y agoPizza Hut is just as easy. Grub hub and other online ordering platforms have also been working fine for years now. What the author completely ignores is that you only enter your data once. Also there’s much less chance for any miscommunication and repeat orders are much easier and faster. It’s like having a shortcut for pizza.
- throwoutway 5y agoThe last time I ate at Applebees is the last time I will eat at Applebees. What do you even want to takeout order from there?
- rcpt 5y agoI assume they're open real late. Otherwise yeah wth?
- rafaele 5y agoWho is in the pizza "Big Three" anyway? Domino's, Pizza Hut, Little Caesars?
- pfarrell 5y agoPapa Johns probably replaces one of those. Just not sure whether it’s LC or PH. Edit: tried to look it up, I think your original list is accurate
- deleted 5y ago[deleted]
- AdamH12113 5y agoToday I learned that Little Caesar's is a bigger pizza chain than Papa John's[1]. As of 2018, the top five are: 1. Domino's, with 14,856 "units" and $12.2 billion in gross sales. 2. Pizza Hut, with 16,784 units and $12.0 billion in gross sales. 3. Little Caesar's, with 5,500 units and $4.0 billion. 4. Papa John's, with 5,199 units and $3.7 billion. 5. California Pizza Kitchen, with 267 units and $840 million. Everything after Papa John's is a long tail. Strangely, revenue in the long tail is not obviously proportional to the number of units. So instead of a top three, there's really a top two, a next two, and everyone else. [1] https://pizzatoday.com/pizzeria-rankings/2018-top-100-pizza-companies/ https://pizzatoday.com/pizzeria-rankings/2018-top-100-pizza-...
- deleted 5y ago[deleted]
- vidanay 5y agoAnd the best pizza comes from "units" of 1 with only six figure sales.
- seanmcdirmid 5y agoHasn’t MOD Pizza effectively replaced California pizza kitchen (which closed all their locations in my metro after their 2020 bankruptcy) as the west coast choice (500 units, $390 million)? It helps that they don’t try to be a full service like California pizza kitchen and focus on just really custom pizza.
- dbg31415 5y agoThe same coupons are supposed to be available to everyone. That was sort of the point of the lawsuit. Ha. https://www.forbes.com/sites/peterslatin/2019/10/08/the-supreme-court-rules-in-favor-of-accessibility-for-the-blind/ https://www.forbes.com/sites/peterslatin/2019/10/08/the-supr... https://medium.com/front-end-weekly/dominos-pizza-and-web-accessibility-laws-b76dc94f34f9 https://medium.com/front-end-weekly/dominos-pizza-and-web-ac...
- cududa 5y agoPlus paying with a debit card over the phone is a massive pain
- nojs 5y ago> Dominos pizza has coupons, deals, etc I find this part of the dominos model quite frustrating - you pay almost twice as much, or else spend an unreasonable amount of time dealing with the whole coupon thing. I guess it should be viewed as a tax against people who’s time is more valuable than hunting around the internet for coupon codes.
- handmodel 5y agoPretty great price discrimination model - at least in the short/medium run.
- throwawayboise 5y agoDomino's was best when they sold only pizza and Coca-Cola. Just Coca-Cola. No diet, no Sprite, no other choices. No choice of crust. No choice of sauce. That's what they built their empire on. I'd go further, actually, and offer only one size; cheese, pepperoni, or sausage. No half this or that -- if you want two different toppings, buy two pizzas. The apps suck (and ordering on the phone can suck also) because there are too many choices and apps suck when they have to offer lot of choices. That's why Apple tries to eliminate choices and options wherever they can.
- paulcole 5y agoWhat halcyon era of Dominos pizza are you remembering? Dominos has had a choice of crusts for about 30 years now that I can remember.
- throwawayboise 5y ago1980s and earlier.
- paulcole 5y agoLol a grudge you’ve been carrying for quite awhile.
- post_break 5y agoYou just miss the 30 minutes or less guarantee risking the lives of everyone just admit it lol.
- throwawayboise 5y agoI actually delivered for Dominos in those days. The 30 minute guarantee was not the reason drivers were dangerous. Stores had a limited delivery area that was set up so that you could get anywhere in about 10 minutes at normal traffic speeds. Drivers were not punished for late deliveries; in most cases when that happened, you and the manger both knew it was going to be late before it left the store. The reason some drivers were reckless is because there was a commission on each delivery (and you often got tips as well). The more you delivered, the more money you made. In reality it didn't amount to much because you can't really drive much faster than the prevailing average traffic, you burned more fuel and wore out your brakes and tires if you drove like an idiot, but some drivers did anyway. It was heavily discouraged by the managers, at least where I worked.
- megablast 5y agoYeah, if your fussy. One margarita large.
- guiseroom 5y agoDominos isn't pizza.