4 ms·
Remember, over $1 BILLION dollars a quarter of free cash flow into their cash hoard EVERY QUARTER. An absolutely stellar customer support network with real peo
by ChuckMcM 5y ago
Remember, over $1 BILLION dollars a quarter of free cash flow into their cash hoard EVERY QUARTER.
An absolutely stellar customer support network with real people was being operated by Network Appliance when I was there for less than $60 million A YEAR.
Google is absolutely capable of providing a level of service that is unmatched, but they choose not to.
- hathawsh 5y agoIt's possible that Google could provide support, but they are also trying to create a reputation of providing infrastructure so reliable that the technology is simply finished and doesn't need support. They don't want to give the impression that they're giving up that battle.
- Aeolun 5y agoI read a post like this every week. How can they possibly claim they’re winning the battle.
- COGlory 5y agoWho are their competitors for search, email, video, and cell phone? I'll get comfortable.
- ethanwillis 5y agoMicrosoft, Microsoft, TikTok, Apple
- COGlory 5y agoGoogle has something like 95%, 75%, 75% and 90% of each of those markets.
- nradov 5y agoIn my personal experience NetApp support was excellent, but most of their customers were at least sane, computer literate, and able to communicate coherently. That situation does not obtain with the masses of Google users.