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There should also be audit logs recorded by the device and sent to the user's Apple account. So you can see which apps, screens, and data a service person used.

by pradn 5y ago

There should also be audit logs recorded by the device and sent to the user's Apple account. So you can see which apps, screens, and data a service person used. This is a routine ask from companies to cloud providers, for example.

davisr 5y ago
Ah, yes, more surveillance is surely the answer.
- CobaltFire 5y ago
  Of technicians accessing a device that is that personal and many people consider secure due to Apple's own marketing? Absolutely.
- MikeDelta 5y ago
  Logging is not necessarily surveilance. It is about you seeing what they do with your phone.
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- kergonath 5y ago
  It is not surveillance, it is transparency. IT support people are in a position of power where they have access to a lot of personal information, and the users should definitely know if there has been a data breach. And somebody getting access to things like bank records of home-made personal porn definitively is a breach. Ideally, they should not be in a situation where they can access any personal file without the owner being present.
- Supermancho 5y ago
  > There should also be audit logs recorded by the device and sent to the user's Apple account. The recording of every app opening, every site, every click being sent to organizations is lamented normally, and then desired if put into the right narrative. This is part of the reason we got where we are.
  - TeMPOraL 5y ago
    Not really. The position is, and always has been: the vendor should not be entitled to data about what the user is doing with their device. The user is absolutely entitled to the data about how the device they own is being used, whether by themselves, someone else, or remotely by a third party.
  - Dylan16807 5y ago
    Because you're removing the very obvious part that the problem is recording a user. A log of the repair process is not the same thing.
gregoriol 5y ago
This is not the answer. While it could be useful for legal action, it is not something that would help any regular user. The only way to help is to make it clear that no password shall ever be given to anyone.
- pradn 5y ago
  It's not meant to be the only solution. Apple should lock things down for service people, certainly. On top of that, audit logs would offer peace of mind. There's no reason they couldn't be presented in a way that is easy to understand for a regular person.
karagenit 5y ago
This already exists, to some extent. You can see "screen time" data via the settings, which I think tracks what apps are launched and when. So it shouldn't be too difficult for Apple to make this a little more granular (such as specific pages within apps) and to display the data in a chronological fashion, like an audit log.

by pradn 5y ago

davisr 5y ago

Ah, yes, more surveillance is surely the answer.

CobaltFire 5y ago
Of technicians accessing a device that is that personal and many people consider secure due to Apple's own marketing? Absolutely.
MikeDelta 5y ago
Logging is not necessarily surveilance. It is about you seeing what they do with your phone.
- deleted 5y ago
  [deleted]
deleted 5y ago
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kergonath 5y ago
It is not surveillance, it is transparency. IT support people are in a position of power where they have access to a lot of personal information, and the users should definitely know if there has been a data breach. And somebody getting access to things like bank records of home-made personal porn definitively is a breach. Ideally, they should not be in a situation where they can access any personal file without the owner being present.
Supermancho 5y ago
> There should also be audit logs recorded by the device and sent to the user's Apple account. The recording of every app opening, every site, every click being sent to organizations is lamented normally, and then desired if put into the right narrative. This is part of the reason we got where we are.
- TeMPOraL 5y ago
  Not really. The position is, and always has been: the vendor should not be entitled to data about what the user is doing with their device. The user is absolutely entitled to the data about how the device they own is being used, whether by themselves, someone else, or remotely by a third party.
- Dylan16807 5y ago
  Because you're removing the very obvious part that the problem is recording a user. A log of the repair process is not the same thing.

gregoriol 5y ago

This is not the answer. While it could be useful for legal action, it is not something that would help any regular user. The only way to help is to make it clear that no password shall ever be given to anyone.

pradn 5y ago
It's not meant to be the only solution. Apple should lock things down for service people, certainly. On top of that, audit logs would offer peace of mind. There's no reason they couldn't be presented in a way that is easy to understand for a regular person.

karagenit 5y ago

This already exists, to some extent. You can see "screen time" data via the settings, which I think tracks what apps are launched and when. So it shouldn't be too difficult for Apple to make this a little more granular (such as specific pages within apps) and to display the data in a chronological fashion, like an audit log.