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Sorry if our answer wasn't clear. You can de-activate, but it must be manually requested through support.
by protonmail 5y ago
Sorry if our answer wasn't clear. You can de-activate, but it must be manually requested through support.
- spiderice 5y agoYou’re replies are very frustrating. It’s like you’re completely missing the point of the replies and focusing on very tiny, irrelevant details. Nobody is claiming that you can’t remove deactivated accounts. Only that you charge for them until you go through the rather annoying process of contacting customer support. And then you make some bad excuse that it’s in the name of security because somebody could potentially make and deactivate millions of accounts. Obviously there could be a middle ground of allowing someone to deactivate 5 accounts per month or something. I suggest you either stop responding, or actually respond to the issues people have, and don’t make excuses that are paper thin.
- duckfang 5y agoThis line of discussion from Protonmail is making me greatly reconsider closing my accounts (plural) there for VPN and mail service. This is embarrassing at minimum, and show negative interaction with customers.
- abnercoimbre 5y agoTheir service is so useful to me. But man, I can't deny their customer interactions can be problematic (as evidenced.) Is it that the developers 100% defer to a marketing rep without in-depth knowledge? Something else?
- duckfang 5y agoSame here, with their email AND vpn. Its been flawless so far, tech wise. But yeah, they really need to control and focus their core message to a tech board. If you whiff that (which they did), there's a good chance in running off your core users. And that is generally considered a bad idea.
- b0tzzzzzzman 5y agoCompletely agree.
- protonmail 5y ago> Obviously there could be a middle ground of allowing someone to deactivate 5 accounts per month or something. A improvement like this is indeed in our feature backlog, and something we hope to implement in the future.
- zxzax 5y agoThis seems to be assuming bad faith, you've changed a complaint of a missing feature into a different request for a new feature (because contacting support is inconvenient), which are two different things. It would be best to not confuse the issue, and to focus on doing what you can to support the feature request, if that's what you're interested in having.
- Dylan16807 5y agoIf you have to contact support to stop paying for an account you're not using, that's definitely a missing feature.
- zxzax 5y agoThat seems like a misreading, the very toplevel post says that you can stop paying by deleting all the data. Then the response says you can also do that by contacting support. Did I miss something?
- Dylan16807 5y agoThe way I'm reading it, you need support's help to delete everything, but I admit I'm not sure if that's the correct reading.
- mdoms 5y agoI don't know how anyone could look at protonmail's responses and not assume bad faith. They're obfuscating the issue so they can make technically correct but effectively useless excuses for crappy behaviour.
- zxzax 5y agoI'm not sure what you mean -- it makes sense to me that if you are paying for an email service, they would continue to charge you as long as you store and access those emails in their server, and they would have to take steps to prevent abuse from people who might try to store too much data. Can you be more specific about what the behavior is? Maybe you could show a good way that another email provider has solved this, and provide a helpful guide as to how they could implement that?
- jjeaff 5y agoI think it is unreasonable to think that protonmail should not charge you for deactivated accounts that still have data in them. If they still have data, then you should keep paying.
- throwitaway12 5y agoIt's the same evasive maneuvers that are used on Reddit. I would kindly suggest you stop wasting your time engaging them in their corp. troll techniques. If you have additional questions hopefully other members can answer them here.