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A few clarifications. There is an export tool that is available. The reason we must count disabled addresses towards your quota is because if we did not do that
by protonmail 5y ago
A few clarifications. There is an export tool that is available. The reason we must count disabled addresses towards your quota is because if we did not do that, we would be susceptible to an attack where a paid user could run through our address space by creating and disabling addresses continuously, so some limits are required. You can remove disabled addresses, but only by contacting support.
- notafraudster 5y agoThis is a sort of weird reply. The person you're replying to isn't saying "you need to allow an attacker to create and disable millions of addresses to DOS you". They're saying "you need to allow medium to longer term clients that de-activate very small portions of their overall number of accounts to not have to pay for those". You already have a system to measure account numbers, so what makes it impossible to also measure active account %ages
- protonmail 5y agoSorry if our answer wasn't clear. You can de-activate, but it must be manually requested through support.
- spiderice 5y agoYou’re replies are very frustrating. It’s like you’re completely missing the point of the replies and focusing on very tiny, irrelevant details. Nobody is claiming that you can’t remove deactivated accounts. Only that you charge for them until you go through the rather annoying process of contacting customer support. And then you make some bad excuse that it’s in the name of security because somebody could potentially make and deactivate millions of accounts. Obviously there could be a middle ground of allowing someone to deactivate 5 accounts per month or something. I suggest you either stop responding, or actually respond to the issues people have, and don’t make excuses that are paper thin.
- duckfang 5y agoThis line of discussion from Protonmail is making me greatly reconsider closing my accounts (plural) there for VPN and mail service. This is embarrassing at minimum, and show negative interaction with customers.
- abnercoimbre 5y agoTheir service is so useful to me. But man, I can't deny their customer interactions can be problematic (as evidenced.) Is it that the developers 100% defer to a marketing rep without in-depth knowledge? Something else?
- duckfang 5y agoSame here, with their email AND vpn. Its been flawless so far, tech wise. But yeah, they really need to control and focus their core message to a tech board. If you whiff that (which they did), there's a good chance in running off your core users. And that is generally considered a bad idea.
- b0tzzzzzzman 5y agoCompletely agree.
- protonmail 5y ago> Obviously there could be a middle ground of allowing someone to deactivate 5 accounts per month or something. A improvement like this is indeed in our feature backlog, and something we hope to implement in the future.
- rowanG077 5y agoWow this response chain is so layed on thick with half answers and marketing speak. I guess you can now "hope" that I won't cancel my protonmail subscription.
- deleted 5y ago
- Aeolun 5y agoWhy would you not pay for deactivated accounts for which they’re still storing the data? I don’t think the delivery of email is what costs most money, it’s the storage of data.
- cowpig 5y agoOh I forgot to mention the customer service