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Atlassian is one of those places that I just can't believe has gotten so widely used. Every single thing I've used that is an Atlassian product drives me nuts.

Atlassian is one of those places that I just can't believe has gotten so widely used. Every single thing I've used that is an Atlassian product drives me nuts. I really don't understand how anyone at any point looked at Jira or Confluence or anything Atlassian puts out and said "yep, this is the best version of this thing I've seen, sign me up". I've been using JIRA for years now, and it never gets any easier or better. I can never find what I want, I can never remember how to do things. I have to assume it's just me since everyone uses these things though.

bamurphymac1 6y ago
It is not just you. It’s shocking.
kevincox 6y ago
I agree completely. Bitbucket is OK, but everything else is so painful, and the Bitbucket alternatives are better than it anyways.
sz4kerto 6y ago
Because UI snappiness is not the only thing that matters. One example: Jira integrates with _everything_. It really matters that you can create tickets from Slack, send email to the management when epics progress, see Github pull requests linked to tickets, and so on.
st1x7 6y ago
What's a better alternative to Jira? I've tried Trello and Asana. Trello is nice for personal stuff and small projects but it doesn't work well for bigger projects and teams. Asana has an infuriatingly unintuitive interface but that might just be my personal preference.
- ianwalter 6y ago
  http://linear.app http://linear.app and https://clubhouse.io https://clubhouse.io -- I chose Clubhouse for our team a few years ago but Linear is new and is extremely well-made.
nicoburns 6y ago
JIRA is used because it's been around a long time and until recently the competition was even worse. It's also gotten slower over time in my experience.
magicalhippo 6y ago
We're using self-hosted Jira and it's fast enough. From what I gather the cloud version is what's dog slow? We'll likely find something else once the self-hosted version expires in a couple of years, unless the cloud version gets up to speed.
cnlwsu 6y ago
I guess I am older but pre jira things were so much worse that yeah... best version of this thing I’ve seen. Not that I love it but it’s functional and not an Oracle form or some ugly crud tool cookie cut for a process different than my teams.
Aeolun 6y ago
As far as I understand it, it's because Jira is not made for developers. It's made for SCRUM and Project Managers that need fancy graphs and lots and lots of fields and processes. It's their reason for existence, so they have every incentive to make it so that developers do not understand.
- nobleach 6y ago
  That'd make complete sense. None of their products support Markdown really well. Each has its own weird way of handling code snippets. So many other tools support three backticks and boom, you're in a code-block.
- api 6y ago
  Doing a small startup I forget about this nonsense sometimes. I could make more at a big company but when I read this I am glad to be doing what I am doing.
krupan 6y ago
Because 10-years ago Atlassian products were a huge breathe of fresh air. Everything else was so much worse. Come to think of it, that's how Google became so popular too.
borplk 6y ago
One reason is usually the person that decides for the company to use it never actually touches it.
hedora 6y ago
You’re probably using it wrong. Click your mouse on a non-interactive UI component and press “.” Now you can find everything you want. You’re welcome. I agree jira is terrible. Other bug trackers I’ve used are somehow worse. Does anyone have anything they can recommend with a straight face? (Github issues are missing too many features for me. Jira’s sql-style language is just too useful.)
- syncsynchalt 6y ago
  I'm a jira power-user and your answer highlights my two main problems with it. > Click your mouse on a non-interactive UI component 80% of the UI is interactive, but not marked as such. Have fun finding a 10px strip that won't turn into an edit workflow when clicked! > Click your mouse on a non-interactive UI component and press “.” Even using the keybindings (seriously everyone, hit "?" and look through them) events are lost. Want to create a subtask? It's not `.sub<enter>`, it's actually `.sub^H^Hsub^H^H^Hsub<enter><wait><tab><tab><give up and use mouse to focus a field, because it arbitrarily unfocuses fields>Title Of My Task<use mouse to find the submit button>` They've done so much work to make it a quick UX but it's all for nothing when it randomly eats keystrokes and defocuses constantly. Maybe some of our add-ons are at fault, I'm interested in hearing if there are jira installs that aren't like mine.
aloukissas 6y ago
It's one of those products that is "sold" not "bought".

bamurphymac1 6y ago

It is not just you. It’s shocking.

kevincox 6y ago

I agree completely. Bitbucket is OK, but everything else is so painful, and the Bitbucket alternatives are better than it anyways.

sz4kerto 6y ago

Because UI snappiness is not the only thing that matters. One example: Jira integrates with _everything_. It really matters that you can create tickets from Slack, send email to the management when epics progress, see Github pull requests linked to tickets, and so on.

st1x7 6y ago

What's a better alternative to Jira? I've tried Trello and Asana. Trello is nice for personal stuff and small projects but it doesn't work well for bigger projects and teams. Asana has an infuriatingly unintuitive interface but that might just be my personal preference.

ianwalter 6y ago
http://linear.app http://linear.app and https://clubhouse.io https://clubhouse.io -- I chose Clubhouse for our team a few years ago but Linear is new and is extremely well-made.

nicoburns 6y ago

JIRA is used because it's been around a long time and until recently the competition was even worse. It's also gotten slower over time in my experience.

magicalhippo 6y ago

We're using self-hosted Jira and it's fast enough. From what I gather the cloud version is what's dog slow? We'll likely find something else once the self-hosted version expires in a couple of years, unless the cloud version gets up to speed.

cnlwsu 6y ago

I guess I am older but pre jira things were so much worse that yeah... best version of this thing I’ve seen. Not that I love it but it’s functional and not an Oracle form or some ugly crud tool cookie cut for a process different than my teams.

Aeolun 6y ago

As far as I understand it, it's because Jira is not made for developers. It's made for SCRUM and Project Managers that need fancy graphs and lots and lots of fields and processes. It's their reason for existence, so they have every incentive to make it so that developers do not understand.

nobleach 6y ago
That'd make complete sense. None of their products support Markdown really well. Each has its own weird way of handling code snippets. So many other tools support three backticks and boom, you're in a code-block.
api 6y ago
Doing a small startup I forget about this nonsense sometimes. I could make more at a big company but when I read this I am glad to be doing what I am doing.

krupan 6y ago

Because 10-years ago Atlassian products were a huge breathe of fresh air. Everything else was so much worse. Come to think of it, that's how Google became so popular too.

borplk 6y ago

One reason is usually the person that decides for the company to use it never actually touches it.

hedora 6y ago

You’re probably using it wrong. Click your mouse on a non-interactive UI component and press “.” Now you can find everything you want. You’re welcome. I agree jira is terrible. Other bug trackers I’ve used are somehow worse. Does anyone have anything they can recommend with a straight face? (Github issues are missing too many features for me. Jira’s sql-style language is just too useful.)

syncsynchalt 6y ago
I'm a jira power-user and your answer highlights my two main problems with it. > Click your mouse on a non-interactive UI component 80% of the UI is interactive, but not marked as such. Have fun finding a 10px strip that won't turn into an edit workflow when clicked! > Click your mouse on a non-interactive UI component and press “.” Even using the keybindings (seriously everyone, hit "?" and look through them) events are lost. Want to create a subtask? It's not `.sub<enter>`, it's actually `.sub^H^Hsub^H^H^Hsub<enter><wait><tab><tab><give up and use mouse to focus a field, because it arbitrarily unfocuses fields>Title Of My Task<use mouse to find the submit button>` They've done so much work to make it a quick UX but it's all for nothing when it randomly eats keystrokes and defocuses constantly. Maybe some of our add-ons are at fault, I'm interested in hearing if there are jira installs that aren't like mine.

aloukissas 6y ago

It's one of those products that is "sold" not "bought".