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As a former Kindle developer, I can say that most of what's mentioned in this article are metrics used to understand how the features are used (bookmarks, highl
by Despoisj 6y ago
As a former Kindle developer, I can say that most of what's mentioned in this article are metrics used to understand how the features are used (bookmarks, highlights, dictionnary, etc.), how much they are used, and in which country.
This allows the teams to focus on features that are actively used, and sometimes lead to discontinuing features that see little to no use.
Hope that helps.
- AdmiralAsshat 6y agoI think the privacy-concerned end-user thinks, "Yes, I completely understand why this information is being tracked and how it would be useful to Amazon. But I still don't like it."
- neiman 6y agoAs a freedom-concerned citizen, I always completely understood the policies and methodology of dictators and tyrants, and how what they do is useful for them.
- jjcon 6y agoQuit LARPing - Amazon isn’t trying to take over the world by tracking how often you use the bookmark feature.
- Legogris 6y agoOr "It's all fine and dandy today, but what about in x years when there's a new person/group with different incentives in charge?"
- api 6y agoPrivacy concerns are usually about how information could be misused, not how it's used right now or routinely.
- m52go 6y agoYeah I came here to say the same. I'm about as tin-foil-paranoid-privacy-all-the-things as they come, but the "invasive" data mentioned in the post don't seem particularly invasive to me, and collecting that data seems perfectly appropriate for the purposes you mentioned. With all that said, I do dream of a PINE64 E Ink device (or something that's open and hackable).
- neiman 6y ago> don't seem particularly invasive to me, and collecting that data seems perfectly appropriate for the purposes you mentioned. Fine. So you allow them to collect it. However, don't decide for others if it's "invasive" or "perfectly appropriate" for them or not. Do it opt-in such that people who wants to share their data could do that. Oh yeah, and offer them payment for that. They deserve it.
- enchiridion 6y agoRemarkable is open and hackable. https://github.com/reHackable https://github.com/reHackable
- jjcon 6y agoIt also costs more than an iPad and has terrible response times
- enchiridion 6y agoYep, pretty consistent for e-ink. Still, I think it has the best value proposition for an e-ink tablet at the moment, but I'd love to be proven wrong.
- jjcon 6y agoProbably true - I’ll snatch it up the moment color e-ink is a thing, color is vital for most of the papers I work with and for books I prefer a smaller form factor so from my perspective it sits in kinda an odd part of the market.
- djsumdog 6y agoDon't care. Still hate it. Why not add in an opt-out of metrics in the preferences?
- neiman 6y agoHow does it make a difference? First, if an entity want my input and are going to use it, they should be decent enough to pay me for giving it. Why do users need to work for free for Amazon? Second, is it opt-in? If not, then there's an ethical issue here, even if a manual opt-out option is given (does it?). If there's no opt-out, there's a double ethical issue. Thirdly, is this data deleted once it's being used for the goals you mentioned, or is it kept, making it a risk both for leaking and for Amazing deciding to put it for a different usage in the future.
- dimitrios1 6y agoYou don't. You have 100% freedom to not work for Amazon. Don't buy a kindle. Don't use a kindle.
- neiman 6y agoIf I would have known that by buying Kindle I end up working for Amazon, I indeed wouldn't have bought one. It's deception. Please put on the box a big warning, "THIS DEVICE COLLECTS YOUR DATA", similar to those on cigarette boxes.
- jjcon 6y agoIt’s called the terms of service?
- neiman 6y agoVery different things.
- ethbro 6y agoToS are effectively useless for this purpose. If the industry moved to a standardized disclosure form (e.g. something like the HUD-1 [1] in real estate sales), people would stop complaining about this. [1] https://www.hud.gov/sites/documents/1.PDF https://www.hud.gov/sites/documents/1.PDF
- 6y ago
- hohohn 6y agoThat's how every company rationalizes the mass collection of user data. "Oh lets collect many terabytes of every user-action in case we need to one day discontinue a feature". It's a book. You don't need to collect and track every fucking action I do to find out if your stupid highlighter is being used in Poland.
- jjcon 6y agoWhether you like it or not this collection does lead to better products - that is why you think every company does it because those that don’t usually die out. Understanding your users is vitally important. Privacy LARPers are a tiny segment of the market, the average person doesn’t really care if their ‘usage of the highlighter function is tracked’
- neiman 6y ago> Privacy LARPers are a tiny segment of the market, the average person doesn’t really care if their ‘usage of the highlighter function is tracked’ If so, why don't they loudly advertise the data collection and do it only with opt-in? It's not that the average user doesn't care if they're tracked, it's that they're not aware that they're being tracked.
- jjcon 6y agoYou think companies should loudly advertise something people don’t care about? That doesn’t make sense. Plenty of companies are quite transparent about their data collection practices (set up an Apple device recently?) Most people are aware of data collection, they care more about functionality though.
- neiman 6y ago> You think companies should loudly advertise something people don’t care about? It's not what I said.
- 6y ago
- tgv 6y agoIP address, country, goodread account details, each page turn, exact page location, etc., seem unnecessary for that.
- iso1631 6y agoPage location and page turn in there for syncing across devices, that's fine - ask the user 'sync across devices', if they say yes, not a problem. if they say no, don't send the data. Data that is stored would be something like 'currentlocation[$bookid] = $location'. Storing historical information (user was at location 1219 at 2020-01-06-05:12:41) is not required for that function. Philosophy should always be store the minimum amount of data to provide the function that the user wants. IP address is transitory and shouldn't be kept longer than needed for the tcp session, maybe it sticks in firewall logs, but that shouldn't be used for anything other than security. goodread account details would only apply if you connect to goodread, I'm not sure what the benefit of that is, but I could see that 'user abc123 read this book' is useful data - again ask if you can send the data.
- breakfastduck 6y agoAs many people here have echoed - this boils down to the fact the data is being captured without an opt out. I don't doubt the developers are using it for 'morally acceptable' purposes, but I don't trust Amazon not to abuse that data later down the line! I really don't feel that anyone needs to know precisely what pages I have viewed in a specific book.
- mc32 6y agoAgree. Opt out at the minimum. How did software and features ever get done before telemetry? Efficiency is not always the best humanistic approach. So maybe they support unused features and maybe they let some features wither that lots of people like. Maybe it would make things cost a little more. I think people would be ok with some of those inefficiencies.
- ksk 6y ago>How did software and features ever get done before telemetry? IMHO, The software today is miles better at UX.
- breakfastduck 6y agoIs that because of telemetry or just the field developing naturally, though?
- ksk 6y agoNo, I don't think its just due to telemetry, I think its a combination of multiple factors as you suggested.
- andrewmutz 6y agoThat data allows users to pick up where they left off as they change devices. I rely on that regularly as I use both my phone and a Kindle device to read books.
- belorn 6y agoI don't think that will ease anyone with privacy concerns. People who are against government surveillance is not against the police catching criminals and solving cold murder cases. The Golden State Killer case was a very good use of DNA profiling and DNA databases being used to catch a criminal. The problem is that many don't trust the government to only use it for those cases, and many others don't trust the technology to have a low enough false positive rate to not cause harm to innocent people. Understanding how the book reader features are used in practice is good. Selling the same data to a advertiser is bad. Profiling people into predefined groups is bad, and the technology has risk of having false positives/negatives that reinforce stereotypes. The law has yet to catch up to treat information gathered by libraries and information gathered by a developer of e-readers as being very similar in risks.
- mumblemumble 6y agoWe can step outside of government examples, too, and find cases where corporations getting all data sciencey with this information have accomplished some pretty ucky - and also impossible to anticipate - things. An instructive case here is Target figuring out that they could use customer purchase history to detect, with a pretty decent degree of confidence, when a customer was pregnant. They then proceeded to use this model to send out mailings, and those mailings resulted in people being outed in rather compromising and potentially seriously harmful ways.
- Cyphase 6y agoHere's the Target story from 2012: https://www.nytimes.com/2012/02/19/magazine/shopping-habits.html https://www.nytimes.com/2012/02/19/magazine/shopping-habits....
- pilsetnieks 6y agoIt's not about how it is used, it's about how it can be used (especially when a less benevolent entity gains access to it.)
- jacquesm 6y agoIt doesn't really matter does it? You don't collect data without consent, period. Why is that so hard to understand? Why don't developers ever push back against this sort of thing? Collectively we build this stuff, we are not 'soldiers following orders' which makes us responsible for what we create. The current actual use is not relevant. Consent and the possible uses are relevant.
- thdrdt 6y agoI think your comment is unfair. Every webserver logs the IP address and the URL visited. Do you think most people know this? Do deverlopers push against this?
- kofejnik 6y agostrawman; you visit someone else’s server, and therefore they get data about your visit; with kindle, you’re using your own device and there’s no expectation that amazon will be snooping
- thdrdt 6y ago"you visit someone else’s server, and therefore they get data about your visit" I don't think the average person knows this. A lot of people even have no clue about internet. So there is no consent most of the time. And we, the developers, just let the logs running. "with kindle, you’re using your own device and there’s no expectation that amazon will be snooping" Well I would absolutely have this expectation. I expect a device that is connected to the internet snooping on me. Then there is the Amazon brand. I absolutely don't trust them so I expect them to snoop in me. But to be clear: I absolutely hate that my privacy is gone. I use all kinds of blockers to disable tracking and I also agree with jacquesm snooping is wrong. But I still think his point is too black and white and therefore unfair.
- gizmo 6y agoGDPR actually forces all websites to carefully keep track of what gets logged and for how long these logfiles are retained. So yes, legislators are pushing back against the common practice of logging everything just cause.
- gvjddbnvdrbv 6y agoThere are some features in software I rarely use. But those times I do use them they are utterly essential. If I find such feature has been removed I am incensed. Usefulness is NOT the same as usage.
- jjcon 6y ago> Usefulness is NOT the same as usage. Metrics can tell that story though so you’re arguing a straw man. Example: If you see that 99% of users have never used a function ever - you have a pretty good idea that it needs to be reworked or removed. You may also see a function that is used by 80% of users once a month, that you may opt to keep.
- deleted 6y ago[deleted]
- jonathanstrange 6y agoI'm not sure. While I understand that developer time needs to be cut down or restrained sometimes - though perhaps not at Amazon in this case, which concerns their core business -, your example could merely turn out to be a way of losing 1% of the users. Usage statistics alone cannot tell you whether your users hate or like a feature. Some features are always going to be used more than others.
- Google234 6y agoWhat if that feature costs 30% of dev time? Without being able to measure you wouldn’t be able to make a good judgement. Imagine how science would work without experiments?
- gvjddbnvdrbv 6y agoWouldn't focus groups work better AND respect your users? Devs think it is either telemetry or develop blind but in reality software was developed (and possibly was better) before telemetry using focus groups.
- Kaze404 6y agoFair enough. How do I turn it off?
- _jal 6y agoThe primary way that helps is to communicate that everyone on the team appeared to think this is perfectly acceptable to do without communicating it to the paying customer. I mean, we already knew this, but it means any and all Amazon hardware must be considered potentially hostile.
- iso1631 6y agoAlmost all hardware and all software (especially software as a service) should be considered potentially hostile.
- ethbro 6y agoI'm surprised no one brought up revenue sharing. I was under the impression there was a revenue-allocation problem that Amazon needed to solve (Kindle Unlimited subscriptions?), that depended on reliable reading statistics. E.g. How many people read book A? Wish I could find the article, but the implication was there were a ton of publishers attempting to game the system. For example, by publishing blank, very long "books" and having them "read" by software automation.
- zxcb1 6y agoA Kindle comes with Kindlings, a lesser form of the book, where you are being read by Amazon while reading; you are working for Amazon in ways you might never understand. The Kindling never leaves Amazon properties; it is not yours even though you paid almost the full price of a book. If there is rule of law in the US and EU, these will eventually become free e-books, that is, separated from Amazon; they will regain the status and properties of the book.
- zxcb1 6y agoFor example, readers might want to integrate their libraries into the knowledge base of their personal AI.
- taneq 6y agoThis is why you keep your e-books stashed on media you control, and put copies onto your Kindle when you you want to read them. Same with any data you store on an iOS device. You never let a device you don't control have the only copy of any data important to you.
- raxxorrax 6y agoI don't care how they are used honestly, I care about options to disable it.
- sumtechguy 6y agoThey have collected large amounts of data from pretty much day one on those devices. Back when they had a cell phone in them. I was standing behind a guy who was supporting it. "Uh lets bring up where you are at? It says you are 10 miles off the coast of miami?...." "oh yeah I am calling from my yacht" "do you see any cell towers?" "no" "It kinda needs those to work. I am surprised I got the location data."
- whoopdedo 6y agoAs a developer, that is how _your dev team_ used the data. Can you confidently say that the metrics weren't also being accessed by the marketing department for different purposes? Or that it wasn't being shared with Amazon's business partners?