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I'm sorry, this sounds like a terrible experience. If you're comfortable, could you send me an email with the ticket # so myself or someone on the team can look
by mattzito 6y ago
I'm sorry, this sounds like a terrible experience. If you're comfortable, could you send me an email with the ticket # so myself or someone on the team can look into it? My email is zito@. Any additional context would be helpful too.
- mercer 6y agoacting like it's just a 'terrible experience' and not a fundamental Google issue is a bit disingenuous. I understand you get paid to do this, but have you no shame?
- falcor84 6y agoThat's way too harsh on them. I for one am very glad that someone there acceeded that's it's a terrible experience, regardless of whether they have the ability to change the approach.
- freehunter 6y agoBut this happens every week, and it’s been happening for years. The only way to get the attention of someone at Google is by making a post on HN or Twitter and hoping your audience is big enough that it becomes uncomfortable for Google. Yeah it’s nice that this person is getting help. But what about all the other people who don’t have an audience who can raise their tickets up to this level? Why doesn’t Google support just work the way it’s supposed to work? I’d be willing to celebrate this if it was a rare occurrence but it’s not. It’s way too common. If there are any humans at Google, they sure don’t seem to care about their paying customers.
- bergstromm466 6y agoDo you think they make enough money to provide support?
- freehunter 6y agoGoogle? Yes I believe Google makes enough money to provide support. Was that a joke?
- Dylan16807 6y agoThat's why https://news.ycombinator.com/item?id=24084982 https://news.ycombinator.com/item?id=24084982 this sibling comment is upvoted, for talking about the systemic problem that you're mentioning. The flagged parent comment is not talking about the actual problem, and is instead imagining some malicious nature in the googler's comment.
- Dylan16807 6y agoHuh? Saying it's a terrible experience says nothing at all about how common it is. Your rage is misdirected.
- freehunter 6y agoSeems like it’s directed at the only Google employee they were able to get in contact with. Sucks that it’s directed at the wrong person, but that’s 100% Google’s fault for not properly staffing their support teams.
- joshuamorton 6y agoThe person who did the attacking wasn't even the person with the support issue. It was just a random person who decided to attack a Google employee trying to be nice.
- rhizome 6y ago"Trying to be nice?" I don't think that captures the subtleties of reinforcing a stereotype. Google has a well-earned reputation here and it should be acknowledged, not ignored or dismissed.
- dang 6y agoAttacking a fellow HN user like this is not ok. People need to be free to show up to discuss their work here without getting ripped a new asshole. Please don't post like this, regardless of how you feel about someone's employer. https://hn.algolia.com/?dateRange=all&page=0&prefix=true&sort=byDate&type=comment&query=disincent%20by:dang https://hn.algolia.com/?dateRange=all&page=0&prefix=true&sor... https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html
- nradov 6y agoSo once again we see that formal Google support channels are worthless, and the only way to get issues resolved is to complain in public.
- unicornporn 6y agoYes, that's how it works. Strong voice & solid platform equals instant assistance. Basically an influncer first support system. I don't go near them anymore.
- atsuzaki 6y agoThis seems to be a case with a lot of companies, too (not just the giants). It's such a shame.