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Just chiming in to tell my disastrous experience with the deprecation of Classic Sites. A few weeks ago, we activated GSuite for our organization, and from the
by thed0t 6y ago
Just chiming in to tell my disastrous experience with the deprecation of Classic Sites.
A few weeks ago, we activated GSuite for our organization, and from then on could no longer access our Classic Sites.
After a long and confusing support chat session, it turns out that our Classic Sites were simply wiped without a warning when we activated our GSuite for the same domain, because of a bug due to some funky deprecation-stuff of Classic Sites.
So yeah, we're pretty pissed that us subscribing to another Google product caused our old stuff to be deleted because of a bug. But it's not that surprising given the rush Google is apparently in to deprecate Classic Sites.
Oh, and I don't think Google's gonna take the time to fix this until the final ditch, so be wary if you still have Classic Sites and are getting GSuite soon!
- mattzito 6y agoI'm sorry, this sounds like a terrible experience. If you're comfortable, could you send me an email with the ticket # so myself or someone on the team can look into it? My email is zito@. Any additional context would be helpful too.
- mercer 6y agoacting like it's just a 'terrible experience' and not a fundamental Google issue is a bit disingenuous. I understand you get paid to do this, but have you no shame?
- falcor84 6y agoThat's way too harsh on them. I for one am very glad that someone there acceeded that's it's a terrible experience, regardless of whether they have the ability to change the approach.
- freehunter 6y agoBut this happens every week, and it’s been happening for years. The only way to get the attention of someone at Google is by making a post on HN or Twitter and hoping your audience is big enough that it becomes uncomfortable for Google. Yeah it’s nice that this person is getting help. But what about all the other people who don’t have an audience who can raise their tickets up to this level? Why doesn’t Google support just work the way it’s supposed to work? I’d be willing to celebrate this if it was a rare occurrence but it’s not. It’s way too common. If there are any humans at Google, they sure don’t seem to care about their paying customers.
- bergstromm466 6y agoDo you think they make enough money to provide support?
- freehunter 6y agoGoogle? Yes I believe Google makes enough money to provide support. Was that a joke?
- Dylan16807 6y agoThat's why https://news.ycombinator.com/item?id=24084982 https://news.ycombinator.com/item?id=24084982 this sibling comment is upvoted, for talking about the systemic problem that you're mentioning. The flagged parent comment is not talking about the actual problem, and is instead imagining some malicious nature in the googler's comment.
- Dylan16807 6y agoHuh? Saying it's a terrible experience says nothing at all about how common it is. Your rage is misdirected.
- freehunter 6y agoSeems like it’s directed at the only Google employee they were able to get in contact with. Sucks that it’s directed at the wrong person, but that’s 100% Google’s fault for not properly staffing their support teams.
- joshuamorton 6y agoThe person who did the attacking wasn't even the person with the support issue. It was just a random person who decided to attack a Google employee trying to be nice.
- rhizome 6y ago"Trying to be nice?" I don't think that captures the subtleties of reinforcing a stereotype. Google has a well-earned reputation here and it should be acknowledged, not ignored or dismissed.
- dang 6y agoAttacking a fellow HN user like this is not ok. People need to be free to show up to discuss their work here without getting ripped a new asshole. Please don't post like this, regardless of how you feel about someone's employer. https://hn.algolia.com/?dateRange=all&page=0&prefix=true&sort=byDate&type=comment&query=disincent%20by:dang https://hn.algolia.com/?dateRange=all&page=0&prefix=true&sor... https://news.ycombinator.com/newsguidelines.html https://news.ycombinator.com/newsguidelines.html
- nradov 6y agoSo once again we see that formal Google support channels are worthless, and the only way to get issues resolved is to complain in public.
- unicornporn 6y agoYes, that's how it works. Strong voice & solid platform equals instant assistance. Basically an influncer first support system. I don't go near them anymore.
- atsuzaki 6y agoThis seems to be a case with a lot of companies, too (not just the giants). It's such a shame.
- m0xte 6y agoThis smells like typical google. I naively signed up for GSuite for my domain earlier this year. After a week of ticket tennis with their support, they couldn’t work out how to fix me hitting gmail and it instantly redirecting to the admin console. Also they require £30 payment (well $30 dollars with no other info on how to pay it in any other currency) to allow your org to create YouTube accounts now for some reason otherwise it throws an error. This is a policy decision. Whole thing feels like an incoherent poorly designed mess. I use O365 now which actually works properly so fuck ‘em.
- felbane 6y ago>Whole thing feels like an incoherent poorly designed mess. You can say this about the majority of Google products. They gain momentum because Google, but under the hood they're crap. One of the best decisions I made was dropping Google and self-hosting my public-facing services. In this day and age, it's much easier to set up reliable, available services without needing an in-house data center. IMO, it's worth the small extra hosting cost to be the master of your own domain (heh).
- agentdrtran 6y agoI was doing a domain transfer and didn't realize changing the primary domain will also nuke all your classic sites, for seemingly no reason. That was a fun cleanup...