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Recently my bothers Ford Focus had service engine light that had come on and vehicle was shut down. He had it towed to ford. which let him know that they recen
by bigcloud1299 7y ago
Recently my bothers Ford Focus had service engine light that had come on and vehicle was shut down. He had it towed to ford. which let him know that they recently had a recall on the model and they knew the exact issue. He was neither given rental nor Uber or loaner etc. he had to talk to his insurance company which also did not include recall as a clause so he had to rent.
This sort of shit happens to all cars. Although Lexus has been generous with loaner as they try to push you to trade in or buy newer version on Lexus.
- MBCook 7y agoDid the focus cost $57k?
- ceejayoz 7y agoExpensive cars tend to be more finicky, not less.
- close04 7y agoI don't think the problem is that a car broke down (happens to any car). But the higher end the car, the higher end the service you expect. A Ford Focus is anything but premium so I'm sure few people expect premium services attached to the purchase. A ~$60.000 car is a different story.
- happycube 7y agoFord gives pretty much no service for 201x Focus's when the transmission goes to pot. https://jalopnik.com/fords-dual-clutch-transmission-continues-to-be-a-disast-1837238730 https://jalopnik.com/fords-dual-clutch-transmission-continue... https://www.azcentral.com/story/money/cars/2019/12/27/ford-focus-transmission/2755719001/ https://www.azcentral.com/story/money/cars/2019/12/27/ford-f...
- Dylan16807 7y agoA slow breakdown of a transmission, even if it's premature, doesn't strand you out of nowhere.
- draw_down 7y agoMaybe so. Doesn’t make it more acceptable
- o-__-o 7y agoI think he’s saying, you front pay service in luxury brands. Of that $57k, maybe $2k goes to a potential loaner fund maintained by the dealer. Both my Toyota and ford dealer, for example, rents their cars for competitive rates (compared to the local enterprise). They are nice enough to give you a shuttle service between working hours up to 10mi away, but that cost likely comes out of the Service Center budget (hence the $49 tire rotation service cost)
- Y-Bopinator 7y agoDepends which brand you buy. Not everyone produces garbage.
- bigcloud1299 7y agoNo. Point was that cars do have problems. And we can’t separate out one car mfg from Another. Regardless of price paid. Let’s not forget Gm sold cars with known ignition issues and Toyota with known air bag issues. At least Tesla are jeopardizing human lives as the former two did and probably do.
- ariwilson 7y agoStatistics can sort this out. How often do we hear about dead Toyotas vs dead Teslas?
- fgonzag 7y agoThe number you stated has to be divided by units sold, IMHO
- MBCook 7y agoThe price paid matters for the quality of the service. If you’re paying $60k you should expect a loaner or at lest help with a rental. Other brands provide that at that price range. Why doesn’t Tesla? Why is it ok for them to cheap out?
- fgonzag 7y agoFord would give me a loaner for regular service for my shelby gt 350. Literally 4-5 hours, and they'd let me ride around in a newer mustang GT or bullit.
- deleted 7y ago[deleted]
- mcchew 7y agoOne could speculate that Lexus owners are more likely to be able to afford the upgrade than with other makes. I'm a bit surprised that other moderately high end brands like Tesla don't do the same.
- droithomme 7y agoHad a similar problem with a VW. They sent a car carrier to pick it up, and offered to bring a rental. Didn't need a rental, but it was a nice offer.
- 013a 7y agoAny high-end dealership I've been to will give loaner cars during any service. The Audi dealership near me will usually give you one of their A4's if its scheduled enough in advance, and for more "emergency" service if the lot loaner isn't available they'll ferry you down the road to a little car rental shop and pay for whatever they have in-stock. I mean, to be clear: You "pay for it" with the fact that an oil change is like $150. But, you'd still get it for any maintenance that is covered under warranty, and its disappointing that Tesla doesn't do the same. One of a myriad of reasons why I'm confused why anyone buys a Tesla.
- taborj 7y agoMy local VW dealer gives loaners if the service is scheduled in advance, or turns out to take longer than anticipated. They'll drive you just about anywhere if for some reason a loaner isn't available, including home or work. They're not top spec loaners, generally, but they're usually newer than what you rode in on. And oil changes are only $70 for full synthetic, though I do the routine stuff myself. But the point is, not everywhere that gives loaners overcharges for routine maintenance. $70 is cheaper than the JiffyLube.
- Marsymars 7y ago> This sort of shit happens to all cars. Sure, except certain brands have standard policies to provide transportation assistance for any lengthy (e.g. > 1 day repairs) e.g. Toyota: http://toyota.custhelp.com/app/answers/detail/a_id/7653/~/if-my-vehicle-requires-a-warranty-repair%2C-will-toyota-provide-me-with-a-loaner http://toyota.custhelp.com/app/answers/detail/a_id/7653/~/if...
- Buge 7y agoI wonder if Tesla gives different service for Model S vs Model 3.
- alphabettsy 7y agoForum messages suggest this is the case.
- sdinsn 7y ago> He was neither given rental nor Uber or loaner etc That's surprising. Whenever I take my honda in for service, I always get offered a loaner (even if it's just a couple hours of service)
- fgonzag 7y agoIt's a focus, I don't know why people expect luxury service for a 30K car. I had a shelby 350 and ford would even give me a loner while in regular service if I wanted. The tesla in the article is priced at 57k, I'd expect pretty good service for that price.
- sdinsn 7y agoHonda gives me a loaner for my Honda civic which costed about 20k...
- ariwilson 7y agoThe point of TFA that the car failure / bad service happened to CarAndDriver's long term test drive Model 3 early on its lifespan and they have never had this happen before for any of their long term cars. "This sort of shit happens to all cars" misses the significance of this event due not applying basic statistics. Simply put, readers of this article have far more cars than the writers.
- alphabettsy 7y agoI’m fairly certain this single data point is statistically meaningless. To me the story is about reliability, the changing nature of automotive problems and how they handle customer service.
- cjbprime 7y agoNo, the misapplication of basic statistics is yours in concluding that one data point in a small sample size must be significant. The opposite is true.
- ariwilson 7y agoSignificance in a magazine article != statistical significance, which is unfortunately very hard to come by in the real world. Simply put, I'm willing to give more credence to a car magazine talking about never having encountered a problem like this before in a pool of vehicles than random commenters on HN.
- rasz 7y ago> his insurance company which also did not include recall as a clause so he had to rent But he didnt leave car for recall, his car shut down. Sounds like a fob off excuse.