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It’s incredible to me how simple it is to attract and retain dedicated, talented employees: pay them. You can see this clear as day when you walk into an In-n-o

• elteto 8y ago
  How much is the pay difference between Chick Fil A and other fast food chains?
  • mruts 8y ago
    I’m not sure, but Chik Fil A also has programs to pay for college.
    • lonnyk 8y ago
      When I worked at Burger King 15 years ago they also had college programs.
      • nvahalik 8y ago
        The local Taco Bell chain here has a similar program. They are run by a single franchising company which seems to own all of the ones in the areas. So in their case it’s not a TB thing but something for them. Could be wrong, though.
  • tyingq 8y ago
    Since they are franchised, I doubt there's some standard that applies across all stores. There are news stories about specific franchise owners with high minimums.
  • Mountain_Skies 8y ago
    Chick-Fil-A has one huge benefit that most don't see at a glance: Sunday's off. It's easy to dismiss this as some sort of imposition of Christian values on workers but in the service industry, it is rare that you're able to coordinate time off very far in advance. With Chick-fil-A workers know they have every single Sunday off no matter how far off in the future their plans may be. In high school friends who worked there loved it because it meant they knew they could go out on Saturday nights without worry about having a Sunday morning shift. Want to buy tickets for a concert six months away? If it was on Sunday you knew 100% for sure that you could go. Meanwhile I worked at a grocery store and my schedule was different pretty much every week. For people who work M-F jobs, it's easy to forget the difficulty in making weekend plans when you don't know very far in advance what days or hours you'll being required to be at work.
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    • Green_man 8y ago
      I worked fast food jobs (non Chick-Fil-A) and the scheduling was a nightmare. It would change every single week, and I had one job with a manager that would make the schedule just a few days in advance, and wouldn't text out the schedules. Since she made them on the computer, I suggested she could just email it, and she said it would be "too hard". sane scheduling would have been the no. 1 thing to improve that job.
• bluedino 8y ago
  Chick-fil-A can be more selective as well. it’s a smaller company with less locations. People want to work there, even without the pay difference. You have a little sense of pride working for them. Even in the areas where fast food workers get $15 an hour because it’s hard to find workers, they don’t give you any better service.
  • WilliamEdward 8y ago
    They're famously anti-gay, so I wouldn't be too proud working there. https://en.wikipedia.org/wiki/Chick-fil-A_same-sex_marriage_controversy https://en.wikipedia.org/wiki/Chick-fil-A_same-sex_marriage_...
  • Dylan16807 8y ago
    > Even in the areas where fast food workers get $15 an hour because it’s hard to find workers, they don’t give you any better service. Does that amount of money let them live without constant financial stress? Because that's where you really see the benefits of paying a bit more.
• lewilewilewi 8y ago
  The old complaint of corporations that they can't find enough good staff, a shortage of workers etc always amuses me, because the unsaid part of it is 'at the price we're willing to pay'. Offer more money, you'll get the staff you want/need.
• __s 8y ago
  My father works in furniture repair. Company switched to a third party for delivery truck drivers. When it was in house they were being paid time & a half over minimum wage; third party was pretty close to minimum wage. Issues arose: higher turn over rate, higher rate of damage caused during delivery, decreased customer experience dealing with the drivers. Company decided to subsidize the third party's drivers a few more dollars an hour, has helped resolve previously listed issues
• lonnyk 8y ago
  > It’s not about some sense of moral righteousness, it’s just good business sense. It’s only good business sense if it increases profits. Otherwise it’s moral.
  • Swenrekcah 8y ago
    You can make decisions that increase profits in the short term but bankrupt the company long term. It’s good business sense to not make those decisions.
• cletus 8y ago
  While I generally agree with the sentiment there is no such thing as a labour shortage, only a pay shortage, money is not a panacea. For one, people's expectations change. I couldn't count the number of times I've seen a Bay Area software engineer 4 years out of college genuinely believe they're justified in complaining about their lot in life because they can't afford a 5 bedroom house in Palo Alto, all the while being driven around and being fed for free by workers making $20 an hour who have to try and live in the same area. Look at the obvious internal strife at places like Google over efforts like Maven and Dragonfly. If it was just money motivating them, would you see that? Would you see people who leave over it?
  • netsharc 8y ago
    It's the "Keeping up with the Joneses" problem, but nowadays the Joneses are flashing their material wealth on Instagram (and they don't tell you if it's real or faked). E.g. this guy has pictures from yachts, but he's not enjoying it, he's working: https://melmagazine.com/en-us/story/the-lonely-life-of-a-yacht-influencer https://melmagazine.com/en-us/story/the-lonely-life-of-a-yac...
    • dlhavema 8y ago
      They also dont flash the 90 days same as cash or similar agreement attached to it...
    • Dylan16807 8y ago
      "I want a house." isn't exactly yacht envy. It's a standard expectation in most of the country. Having a high-paying job in an extremely high cost of living area makes the economics weird. You're not rich until you can save up a bunch of that money and escape.
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• cglace 8y ago
  Chic-fil-a generally has the best trained and most helpful of any fast food place from what I've seen.
• bko 8y ago
  > It’s incredible to me how simple it is to attract and retain dedicated, talented employees: pay them. A few years ago my barber opened up his own shop and I asked him why he left his last position. He didn't say anything about pay but rather he didn't like the way the owner spoke with him. Maybe at some minimum level salary is important. But whenever I hear complaints about employment, they often focus on respect and conditions. Even on the high end (mostly finance types), I hear dissatisfaction despite obscene inflated salaries. And it rarely has to do with salary, but more likely purpose, colleagues, etc. And turnover still remains high. If higher salaries led to happiness, friendliness and helpfulness, I'd imagine the highest paid professions should have workers that exhibit all these qualities. But my general impression is that this is not true
  • betenoire 8y ago
    They're are definitely different motivators for finding another job vs building your own company.
  • pnutjam 8y ago
    Talking about salary is frowned on in the U.S.
• iovrthoughtthis 8y ago
  People doen’t quit jobs so much as they quit managers. Good managers == low churn
  • no1youknowz 8y ago
    Infinity x Infinity this! I've only ever worked with 1 good manager in my career. Not surprisingly the rest that I did work with who were terrible were the ones which frankly had no business being in IT at all. They were all the types that because they had a friend or neighbour who advised them on tech matters, meant that they understood the issues and how to resolve them. Always ended up not lasting more than 18 months at said company. Although what I took from all those experiences, is how to apply them when talking to 3rd party consultants/teams and getting to the bottom of issues very quickly and finding solutions.
  • karmakaze 8y ago
    I agree with this in general. In my personal experience, I haven't found this to be true. In the last 15 years, I may have had two managers I would say were bad and I stayed at one for 3+ years for an opportunity that fell in my lap. Other places with good managers I've left after 18-24 months. I think I've figured out a way to carve a path around bad managers. The reason I typically leave is due to poor upper management. Lack of vision, alignment, or growth opportunities for the company.
  • sidlls 8y ago
    There's more to it than that. A bad manager is bad, but a good manager in a company badly managed by the senior leadership might have his or her hands tied, too.
    • Arcsech 8y ago
      This is very true. I really liked my manager at the last job I left, but disagreed strongly with the direction my grandboss and up were taking. If senior leadership is determined to shoot the company in the foot there’s not much that one good manager can do.
• bluntfang 8y ago
  I hope you don't walk into chick-fil-a, considering you would be funding anti-gay hate groups.
• Consultant32452 8y ago
  I am good friends with someone who is now retired from owning Subway franchises. Over the years he tried rewarding good employees with more money. Every time he did this the employee simply calculated how many hours they needed to work to make the same take home they had before and asked to have their hours cut. So for the business this resulted in higher costs and a worse customer experience because the best employee was doing the work less often. Obviously, there's no moral problem with the employee deciding to work less, in fact it's just wonderful for them. But it's easy to see why employers see it as a net negative in many cases.
• impostir 8y ago
  Chik fil a pays minimum wage; they just train better and manage franchises more aggressively than most othe fast food chains. source: I worked at chik fil a