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It's illuminating how predictable Apple is in these matters. The subhead of a month-old article on one of the class-action lawsuits filed over this issue: "App
by bangonkeyboard 8y ago
It's illuminating how predictable Apple is in these matters. The subhead of a month-old article on one of the class-action lawsuits filed over this issue:
"Apple faulty product flowchart: Deny --> Get sued --> Admit --> Initiate repair program" [0]
The next step is for the class-action suits to wither on the vine because Apple can say it's providing relief.
[0]: https://www.techspot.com/news/74772-apple-facing-second-class-action-lawsuit-over-faulty.html https://www.techspot.com/news/74772-apple-facing-second-clas...
- vl 8y agoNext in line: microscratches on the iPhone X screen.
- _fzslm 8y agoIs the iPhone X actually more prone to scratching than other Gorilla Glass 5 phones? I've had the X for about four months, and while the screen is pretty scratched up (I refuse to use a screen protector) it doesn't look much worse than my older phones looked.
- thinkythought 8y agoAnecdotal of course, but i've owned almost every iphone that's launched(skipped the 7 and the 3gs) and i haven't ever scratched my screen, no protectors. Exact same treatment: always a case with a lip, since the 4 My X has a couple HUGE scratches and a ton of tiny ones. I've examined friends phones and it's the same deal. My roommate still has my old 6S, not a single scratch on it and it's almost a launch day device. So nearly 3 years of service now. It's definitely a variation from the glass they've used in the past. Even my iphone 1 didn't have any scratches...
- kobayashi 8y agoI'm in the exact same boat. Better treatment than I've given to an iPhone 6s and iPhone 5, and despite neither of those phones ever having had any visible scratches, my iPhone X is COVERED in microscratches. And to be clear, always used a case with a lip, always placed in pocket without any other items.
- drifkin 8y agoI believe the iPhone 1 didn't have an oleophobic coating, which I think is what normally gets scratched. IIRC it was just plain glass, which is a lot harder to scratch.
- cptskippy 8y agoAre they deep or possibly just coating on the glass?
- thinkythought 8y agoDefinitely in the glass, and several are very deep. Because of where i live and when the phone launched, it literally hasn't even been around sand yet because the weathers been awful
- eridius 8y agoAnecdotal of course, but I've owned every phone that's launched (well, one phone per generation of course), never with any screen protectors, and I've gotten nothing more than a few minor scratches in the past. The screen on my X, which I use heavily and every single day since launch, is virtually pristine. Inspecting it right now I can find 2 micro-scratches (both on the edge), and that's it. If anything, this screen has held up better than previous ones.
- jzl 8y agoIs it possible that the X is also seeing fewer cracked screens? I imagine there's a correlation between hardness of the glass and tendency to crack.
- snuxoll 8y agoThere's always been a balancing act with Gorilla Glass, there's been at least one version (I think it was Gorilla Glass 2 or 3) of the product that had noticeably less scratch resistance than it's predecessor while providing better durability against cracking - wouldn't surprise me if we see a repeat with Gorilla Glass 5.
- Gigablah 8y agoAdding another data point here -- my iPhone X screen is full of small scratches. It's really noticeable.
- moonman272 8y agoIt’s not the glass material, it’s one of the coatings, probably the oleophobic one, that is showing micro scratches, and it’s a lot worse and the launchday devices
- legohead 8y ago"pretty scratched up"?? I don't use screen protectors and my Pixel2 screen look brand new other than fingerprints. Do you keep the phone in the same pocket as your keys? I make sure to keep them separate.
- jsjohnst 8y agoAnecdotal, but I’ve never had micro scratches in my other screens shortly after purchase, but have on the iPhone X within a week or two. And I’ve owned at minimum two of every previous generation and haven’t had issues on an 8 or 8+ screen either (yes, I own over 50 iOS devices).
- ex3ndr 8y agoSame glass is on iPhone 8 too(
- randomsearch 8y agoMuch much worse in my experience: iPhone X scratches easily. That said I would add that I deliberated a lot over whether the X was worth it, and looking back now over the best part of a year I can say a resounding “yes”. I was really worried that iteration one of a new product was going to suck, but the only fault I’ve noticed is the glass scratching easily. Apart from that, I feel that Apple really nailed the iPhone X, one of their all-time best designs.
- brazzledazzle 8y agoI really wish I could say the same. The face recognition almost always works but fails when I need or want it the most. I don’t mind if it fails in an elevator but while I’m half awake in bed it’s incredibly annoying. Anecdotal but I wish I had the fingerprint reader again.
- kalleboo 8y agoFunny enough it's the opposite for me. TouchID would always fail at the most inopportune times - when I'm sweaty or it's humid and I just want to unlock this damn thing. FaceID fails when it doesn't really matter, I'm in bed and just checking morning email or something. Also the solution for FaceID not working is usually simple - just lift your head. When TouchID wouldn't work it was a lost cause and I'd have to resort to entering my long-ass password.
- Gigablah 8y agoThe ideal solution for me would be to have both FaceID and TouchID -- but at the back of the phone, like the Pixel. FaceID works great when I'm at my work desk and have the phone on a charging stand. I can just glance at the phone and it unlocks to show my notifications. Otherwise, I just want to be able to pick up the phone (from the bedside, from my pocket, etc) and have it already unlocked by the time I look at the screen.
- brazzledazzle 8y agoI wash my hands a lot so I don’t think I really had that issue very much. I tried not to touch my phone when I was sweaty without using a towel first. And I have the good fortune to not have a lot of humidity. So maybe I had an idealized experience for touchid and you have an idealized face for faceid. Ha. I do lift my head but maybe it’s something else I’m doing. I’ll try different angles or maybe open my eyes wider. I just feel like this kind of experimentation kind of flies in the face of the Apple experience that I thought I was paying for.
- yjftsjthsd-h 8y ago> I refuse to use a screen protector Why? At least use a glass screen protector if it's the feel.
- 21 8y agoBecause anything put on a screen makes it look like shit to me. I didn't pay that much money on a top of the line phone only to make it look like a low-end one. I don't understand people with screen protectors. Unless they plan on reselling it. BTW, I think people with iPhone X but with a screen protector are making a fundamental signaling mistake: you show to people that you can't really afford the phone.
- Inconel 8y agoI don't own an iPhone X but I'm fairly certainly there are X owners who don't care about using the device as a signaling mechanism.
- sjwright 8y agoI use a leather case and plastic screen protector (7 Plus) not because I care about resale value, but rather because I don't want to coddle my electronics; I want them to be fairly durable. The way I see it, the dividend from the trend of maximally thin phones is the ability to put them in a robust leather case without them becoming too bulky. My anecdotal experience has been that a plastic screen protector greatly reduces the likelihood of screen breakage, presumably because the soft plastic can absorb some amount of impact force. I've never ever broken a screen, and I drop my phone fairly often. I also prefer the finger-feel of the Belkin plastic screen protector. And I enjoy replacing the protector every 6 months or so and walking out of the store with an absolutely perfect, scratch-free screen. (I tried the Belkin glass screen protector once; it cracked within a month. And I disliked the finger-feel.)
- deleted 8y ago[deleted]
- ssvss 8y agoFacing the same problem with iPad Pro 2017. Thought it was just built-in obsolescence, because I had previous iPad 3 for 5 Years with no issues.
- tgb 8y agoThis seems very surprising to me. I'm running a ~$200 Moto G4 for a year and a half now and it has no visible scratches. I don't use either a case or a screen protector and I never have for any of my phones. In fact it looks basically exactly the same as the day I bought it. Sounds like a glass screen just is not worth it for me, no matter the number of apes.
- drdaeman 8y agoJust took a good look over 2-and-something-years-old ZenFone 2. I've only noticed some very light scratches upon a careful inspection, only when looking at the display surface at angle where it had reflected daylight. Dust specks are way more noticeable. I don't use any protectors, I put the phone in my packet together with my keys, my cat tries to chew on it every time he sees it lying on the bed (I don't know why), and otherwise handle it quite recklessly. The only way I really got cracks is when phone fell out of my hands, face-down on a gravel. Happened on a second month after the purchase, had to replace the display (but still decided I don't want a protector film) Now, reading about the scratches I wonder how bad it is with iPhone X.
- moron4hire 8y agoIt's more prone than my Pixel 2. I have both an iPhone X and a Pixel 2 in the same brand and style of case. They both only go in my left pocket, which only holds my phones (keys go in the right). I got them both at roughly the same time, but the Pixel 2 looks brand new (once I wipe the fingerprints and case-edge dust off) and the iPhone X has quite a few scratches near the bottom edge.
- JonathonW 8y agoI don't have an X, but my 8 Plus (which I'm assuming uses the same glass and coatings) is, at only nine months old, scratched worse than any iPhone I've owned yet (this is my fourth iPhone; I upgrade about every two years). I don't know that I'd really call them "microscratches", either-- they're pretty prominent, and one runs fairly deep.
- merlinsbrain 8y agoI’m facing the same issue with the 8 plus, I’ve never had a phone in this condition in 3x the time I’ve owned this one.
- lostlogin 8y agoJust to add to this, my 8 (not plus) is the same. It’s also the only one I’ve used a case on, and in a short time is more scratched than any previous iPhone I’ve had.
- azinman2 8y agoWeird. My X is scratch free with no protector. Never even heard of this issue.
- joezydeco 8y agoYeah, sorry, all of us iPhone 6+ owners with broken NAND BGAs are in line ahead of you.
- kitsunesoba 8y agoHaving owned the 3GS, 4, 6+, 7+, and now X the only one that ever had scratches on its screen was the 6+, and that was just one small scratch that was only visible in the reflection at certain angles. The X has held up great so far.
- mrgordon 8y agoThe 8 Plus also scratches much easier than earlier iPhones
- arrrg 8y agoIt’s a tradeoff between being breakable and scratching more easily. I don’t think that’s a flaw, that’s a design decision.
- metafunctor 8y agoI was surprised to read this comment, because I was just recently feeling pleased about how pristine my iPhone X still looks after 7 months. I carry it in my jeans pocket, sans case, all the time. Examining the phone very closely under a bright light, I was able to find a handful of tiny scratches on the iPhone X display. I cannot see them in normal use at all; the phone basically still looks brand new. In comparison, my previous phone was a jet black iPhone 7 Plus, and the display got three very visible scratches in one year of use. The back, of course, was full of micro scratches, but that was expected.
- bluedino 8y agoFrom Fight Club: Now, should we initiate a recall? Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one.
- make3 8y agoI'm sure the idea is correct, but I find it weird that it kind of implies that every single person who's unit is defective will sue; I'm sure it's not 5%
- DonaldPShimoda 8y agoUhh well the "average out-of-court settlement, C" can just account for that. But it's also just a quote from a movie, so, like... it probably doesn't matter that much haha.
- windows_tips 8y agoExcept I've heard near copies of the exact line inside major corporations.
- abrichr 8y agoBy whom and in what context?
- killjoywashere 8y agoEvery actuary ever.
- hoistbypetard 8y agoIt's famous for more than just the movie.[1] [1](https://users.wfu.edu/palmitar/Law&Valuation/Papers/1999/Leggett-pinto.html https://users.wfu.edu/palmitar/Law&Valuation/Papers/1999/Leg...)
- cmurf 8y agoThen repair with the same substandard part that ends up failing again later. e.g. 2011 Macbook Pro with the GPU problem. I've got such a 2011 Macbook Pro, and it had a logic board replacement to fix the GPU problem in late 2014 and now that logic board has failed with the same problem.
- x0x0 8y agome too. And after the first "repair", it started running really hot.
- nolite 8y agoMine failed 4 times. Otherwise perfectly good computer, even faster than my 2017 model with the same specs, now sitting on my shelf useless
- akvadrako 8y agoThey didn't replace it after the 3rd failure? The third time I called about repairing my Core 2 Duo MacBook, they just let me pick out a brand new model for free.
- nolite 8y agoMy 3rd failure happened during the recall that they were forced to implement from the class-action lawsuit. My 4th failure happened 3 months later - after the recall legally ended.. So one big FU from Apple to Me. Thank you Apple.
- bangonkeyboard 8y agoThe program only covers "4 years after the first retail sale of the unit." All Apple has to do is kick the can down the road until then.
- IcePenguino 8y agoFour years seems like a reasonable amount of time to cover an issue. If it fails after that, it’s time to buy a new computer anyway.
- djrogers 8y agoExcept the didn’t (and usually don’t) actually deny - they just don’t say anything publicly until they have a plan
- bangonkeyboard 8y agoYou may prefer this earlier prediction of events, then: https://forums.macrumors.com/threads/apple-faces-class-action-lawsuit-over-defective-keyboards-in-recent-macbook-macbook-pro-models.2118748/page-2#post-26056098 https://forums.macrumors.com/threads/apple-faces-class-actio... We are now around step 15b.
- rasz 8y ago"geniuses" are instructed in every case (holding it wrong, battery expanding, gpu defects, bending touch IC, etc) to lie to customers, and never mention recalls.
- Deinos 8y agoTo be fair, that is pretty much all retail though. Never admit liability unless forced to do so, and then you better have permission and explicit instructions as to how from higher-ups lest there be a "reckoning."
- madeofpalk 8y agoSo they actually did deny.
- Bud 8y agoSupport that claim, please.
- abhorrence 8y agoEven if they’re trained to do this, they definitely don’t do it universally. The last time I brought mine in for keyboard problems, the genius pointed out that there were four other people there with the same problem at that exact moment, and then mentioned that with the rate they see them, it seemed like a pretty significant design flaw.
- shados 8y agoI'm not very fond of Apple products and generally avoid them, but this is definitely a benefit of going with product from such a visible company sold in such large numbers. When things go wrong, EVERYONE knows, and they can't just hide it. They have to do something about it. This is in stark contrast with some Android phones, eg: Nexus/Pixel, which while popular, and will make the news when something goes sour, don't generate enough noise for Google to really do anything about it aside token efforts.