7 ms·

FTC says Uber took a wrong turn with misleading privacy, security promises

102 points by artsandsci 9y ago

tareqak 9y ago
From the article: For a particular six-month period, Uber only monitored access to the account information of a select group. Who? Certain high-profile users, including Uber executives. What was the upshot? In May 2014, an intruder used an access key an Uber engineer had publicly posted on a code-sharing site to access the names and driver’s license numbers of 100,000 Uber drivers, as well as some bank account information and Social Security numbers. The FTC says Uber didn’t discover the breach for almost four months. The proposed settlement prohibits Uber from misrepresenting its privacy and security practices. It also requires Uber to put a comprehensive privacy program in place and to get independent third-party audits every two years for the next 20 years. You can file a public comment about the settlement until September 15, 2017. The complaint: https://www.ftc.gov/enforcement/cases-proceedings/152-3054/uber-technologies-inc https://www.ftc.gov/enforcement/cases-proceedings/152-3054/u... Links from complaint: Agreement Containing Consent Order (19.87 KB) https://www.ftc.gov/system/files/documents/cases/1523054_uber_technologies_agreement.pdf https://www.ftc.gov/system/files/documents/cases/1523054_ube... Decision and Order (57.66 KB) https://www.ftc.gov/system/files/documents/cases/1523054_uber_technologies_decision_and_order.pdf https://www.ftc.gov/system/files/documents/cases/1523054_ube... Complaint (35.88 KB) https://www.ftc.gov/system/files/documents/cases/1523054_uber_technologies_complaint.pdf https://www.ftc.gov/system/files/documents/cases/1523054_ube... Complaint Exhibits A and B (1.2 MB) https://www.ftc.gov/system/files/documents/cases/1523054_uber_technologies_complaint_exhibits_a-b.pdf https://www.ftc.gov/system/files/documents/cases/1523054_ube... Analysis of Proposed Consent Order To Aid Public Comment (56.14 KB) https://www.ftc.gov/system/files/documents/cases/1523054_uber_technologies_analysis.pdf https://www.ftc.gov/system/files/documents/cases/1523054_ube... Press release: Uber Settles FTC Allegations that It Made Deceptive Privacy and Data Security Claims https://www.ftc.gov/news-events/press-releases/2017/08/uber-settles-ftc-allegations-it-made-deceptive-privacy-data https://www.ftc.gov/news-events/press-releases/2017/08/uber-... Settlement agreement quote: Under its agreement with the Commission, Uber is: prohibited from misrepresenting how it monitors internal access to consumers’ personal information; prohibited from misrepresenting how it protects and secures that data; required to implement a comprehensive privacy program that addresses privacy risks related to new and existing products and services and protects the privacy and confidentiality of personal information collected by the company; and required to obtain within 180 days, and every two years after that for the next 20 years, independent, third-party audits certifying that it has a privacy program in place that meets or exceeds the requirements of the FTC order.
- wadkar 9y ago
  > prohibited from misrepresenting how it monitors internal access to consumers’ personal information; I don't understand why one would need an agreement between Uber and the FTC explicitly mentioning this. Is it not illegal if a company misrepresents its compliance to the regulator? > required to implement a comprehensive privacy program … > required to obtain within 180 days, and every two years after that for the next 20 years, independent, third-party audits certifying that it has a privacy program in place that meets or exceeds the requirements of the FTC order This is worth noting, it clearly alludes to a need for "privacy champion" (or "privacy engineer/compliance officer/deputy CIO") for any business that deals with sensitive (to regulatory compliance) personal information. It's not enough to write a token "/about/privacy.html" and relegate any and all of the system requirements that arise due to regulatory compliance. I hope other startups take note of this, and plan to allocate resources to this in their roadmap. I don't care when exactly you plan to do it - make sure it's there in your TODO list of things before the regulator comes knocking on your doors. Also, I was unable to find any number or estimate of cost of compliance mentioned in the settlement. I would really prefer when a government agency agrees to settle with a business they make it public how much the business was fined as well as the future cost of compliance. This information would hopefully make it clear to future businesses to take privacy issues seriously.
  - dragonwriter 9y ago
    > I don't understand why one would need an agreement between Uber and the FTC explicitly mentioning this. Is it not illegal if a company misrepresents its compliance to the regulator? Breach of a consent order is a fast track into the court supervising the order, and the terms are usually more specific (and thus easier to demonstrate) than the underlying law, and violating the consent order can risk basically reopening the original litigation with it full potential consequences (not just those for the narrow violation the provision of the order at issue would involve under the bare law), so often consent orders will have restrictions that are special cases of restrictions that already exist in law.
    - DannyBee 9y ago
johnmarcus 9y ago
This isn't an uber problem - it's a startup tech problem - no one wants to take security seriously because it's a cost sink that only averts risk, does not actually make a company revenue. I have seen ssn's store insecurely, open api's with customer data, old frameworks and languages that no longer receive security patches. Nearly every startup says they take security seriously, because that's the right answer to say, but very very very few actually do. This is just another minor blip in the otherwise very large system of data available everywhere. Your data is not safe, trust me on that.
- 5706906c06c 9y ago
  I've done InfoSec for a bunch of startups, none seem to grasp the importance of security by design and how it can play an integral role in the business. It's exhausting to have to battle a neon-haired developer that wants to just write code (rightfully so,) not following a process or standards often engaging in arguments just to be right. Imagine one person going asking an entire engineering org to create security priorities until business gets a hold of those and comes back to yell at you for delaying sprints, yep, that's InfoSec for you. Also, any business that says "We take security seriously" isn't. That's a boilerplate they plucked out of the legalese to CYA.
  - chickenfries 9y ago
    edit: ah, nevermind, just a reference that went over my head
    - mahyarm 9y ago
      It's a play on words about the pointy haired boss
      - 5706906c06c 9y ago
        I meant not offense to those with neon-colored hair, correct on the PHB read. Also, Wally is based on a person I worked with. Apparently, he worked with Scott Adams back in the PacBell days.
hkothari 9y ago
The craziest part to me: "As a result of the failures described in Paragraph 18, on or about May 12, 2014, an intruder was able to access consumers’ personal information in plain text in Respondent’s Amazon S3 Datastore using an access key that one of Respondent’s engineers had publicly posted to GitHub, a code-sharing website used by software developers. The publicly posted key granted full administrative privileges to all data and documents stored within Respondent’s Amazon S3 Datastore." https://www.ftc.gov/system/files/documents/cases/1523054_uber_technologies_complaint.pdf https://www.ftc.gov/system/files/documents/cases/1523054_ube... Page 5
- deleted 9y ago
  [deleted]
gigavinyl 9y ago
Just enough example of how truly awful Uber is.
CaptainZapp 9y ago
It may be a good idea to not pull such a shitty in an EU country from May 2018. According to the General Data Protection Regulation (2016/679). Appart from regular audits you may run into the following consequences : a fine up to 20000000 EUR or up to 4% of the annual worldwide turnover of the preceding financial year in case of an enterprise, whichever is greater (Article 83, Paragraph 5 & 6[18]). Ask companies like Microsoft, Volkswagen, Renault, Daimler or Google and they can you assure you that the responible entities don't look kindly at corporate bullshit PR statements, which the likes of Uber seem so fond of.
- malandrew 9y ago
  The GDPR is going to be a big blow for the European tech startup scene. For companies in the US, they can just enter Europe once they've addressed its requirements. European companies on the other hand need to implement it from day one. The fine is interesting because it is easy to minimize by creating a subsidiary per country. That very effectively shields annual worldwide turnover.

102 points by artsandsci 9y ago

From the article: For a particular six-month period, Uber only monitored access to the account information of a select group. Who? Certain high-profile users, including Uber executives. What was the upshot? In May 2014, an intruder used an access key an Uber engineer had publicly posted on a code-sharing site to access the names and driver’s license numbers of 100,000 Uber drivers, as well as some bank account information and Social Security numbers. The FTC says Uber didn’t discover the breach for almost four months. The proposed settlement prohibits Uber from misrepresenting its privacy and security practices. It also requires Uber to put a comprehensive privacy program in place and to get independent third-party audits every two years for the next 20 years. You can file a public comment about the settlement until September 15, 2017. The complaint: https://www.ftc.gov/enforcement/cases-proceedings/152-3054/uber-technologies-inc https://www.ftc.gov/enforcement/cases-proceedings/152-3054/u... Links from complaint: Agreement Containing Consent Order (19.87 KB) https://www.ftc.gov/system/files/documents/cases/1523054_uber_technologies_agreement.pdf https://www.ftc.gov/system/files/documents/cases/1523054_ube... Decision and Order (57.66 KB) https://www.ftc.gov/system/files/documents/cases/1523054_uber_technologies_decision_and_order.pdf https://www.ftc.gov/system/files/documents/cases/1523054_ube... Complaint (35.88 KB) https://www.ftc.gov/system/files/documents/cases/1523054_uber_technologies_complaint.pdf https://www.ftc.gov/system/files/documents/cases/1523054_ube... Complaint Exhibits A and B (1.2 MB) https://www.ftc.gov/system/files/documents/cases/1523054_uber_technologies_complaint_exhibits_a-b.pdf https://www.ftc.gov/system/files/documents/cases/1523054_ube... Analysis of Proposed Consent Order To Aid Public Comment (56.14 KB) https://www.ftc.gov/system/files/documents/cases/1523054_uber_technologies_analysis.pdf https://www.ftc.gov/system/files/documents/cases/1523054_ube... Press release: Uber Settles FTC Allegations that It Made Deceptive Privacy and Data Security Claims https://www.ftc.gov/news-events/press-releases/2017/08/uber-settles-ftc-allegations-it-made-deceptive-privacy-data https://www.ftc.gov/news-events/press-releases/2017/08/uber-... Settlement agreement quote: Under its agreement with the Commission, Uber is: prohibited from misrepresenting how it monitors internal access to consumers’ personal information; prohibited from misrepresenting how it protects and secures that data; required to implement a comprehensive privacy program that addresses privacy risks related to new and existing products and services and protects the privacy and confidentiality of personal information collected by the company; and required to obtain within 180 days, and every two years after that for the next 20 years, independent, third-party audits certifying that it has a privacy program in place that meets or exceeds the requirements of the FTC order.

wadkar 9y ago
> prohibited from misrepresenting how it monitors internal access to consumers’ personal information; I don't understand why one would need an agreement between Uber and the FTC explicitly mentioning this. Is it not illegal if a company misrepresents its compliance to the regulator? > required to implement a comprehensive privacy program … > required to obtain within 180 days, and every two years after that for the next 20 years, independent, third-party audits certifying that it has a privacy program in place that meets or exceeds the requirements of the FTC order This is worth noting, it clearly alludes to a need for "privacy champion" (or "privacy engineer/compliance officer/deputy CIO") for any business that deals with sensitive (to regulatory compliance) personal information. It's not enough to write a token "/about/privacy.html" and relegate any and all of the system requirements that arise due to regulatory compliance. I hope other startups take note of this, and plan to allocate resources to this in their roadmap. I don't care when exactly you plan to do it - make sure it's there in your TODO list of things before the regulator comes knocking on your doors. Also, I was unable to find any number or estimate of cost of compliance mentioned in the settlement. I would really prefer when a government agency agrees to settle with a business they make it public how much the business was fined as well as the future cost of compliance. This information would hopefully make it clear to future businesses to take privacy issues seriously.
- dragonwriter 9y ago
  > I don't understand why one would need an agreement between Uber and the FTC explicitly mentioning this. Is it not illegal if a company misrepresents its compliance to the regulator? Breach of a consent order is a fast track into the court supervising the order, and the terms are usually more specific (and thus easier to demonstrate) than the underlying law, and violating the consent order can risk basically reopening the original litigation with it full potential consequences (not just those for the narrow violation the provision of the order at issue would involve under the bare law), so often consent orders will have restrictions that are special cases of restrictions that already exist in law.
  - DannyBee 9y ago

johnmarcus 9y ago

This isn't an uber problem - it's a startup tech problem - no one wants to take security seriously because it's a cost sink that only averts risk, does not actually make a company revenue. I have seen ssn's store insecurely, open api's with customer data, old frameworks and languages that no longer receive security patches. Nearly every startup says they take security seriously, because that's the right answer to say, but very very very few actually do. This is just another minor blip in the otherwise very large system of data available everywhere. Your data is not safe, trust me on that.

5706906c06c 9y ago
I've done InfoSec for a bunch of startups, none seem to grasp the importance of security by design and how it can play an integral role in the business. It's exhausting to have to battle a neon-haired developer that wants to just write code (rightfully so,) not following a process or standards often engaging in arguments just to be right. Imagine one person going asking an entire engineering org to create security priorities until business gets a hold of those and comes back to yell at you for delaying sprints, yep, that's InfoSec for you. Also, any business that says "We take security seriously" isn't. That's a boilerplate they plucked out of the legalese to CYA.
- chickenfries 9y ago
  edit: ah, nevermind, just a reference that went over my head
  - mahyarm 9y ago
    It's a play on words about the pointy haired boss
    - 5706906c06c 9y ago
      I meant not offense to those with neon-colored hair, correct on the PHB read. Also, Wally is based on a person I worked with. Apparently, he worked with Scott Adams back in the PacBell days.

hkothari 9y ago

The craziest part to me: "As a result of the failures described in Paragraph 18, on or about May 12, 2014, an intruder was able to access consumers’ personal information in plain text in Respondent’s Amazon S3 Datastore using an access key that one of Respondent’s engineers had publicly posted to GitHub, a code-sharing website used by software developers. The publicly posted key granted full administrative privileges to all data and documents stored within Respondent’s Amazon S3 Datastore." https://www.ftc.gov/system/files/documents/cases/1523054_uber_technologies_complaint.pdf https://www.ftc.gov/system/files/documents/cases/1523054_ube... Page 5

deleted 9y ago
[deleted]

gigavinyl 9y ago

Just enough example of how truly awful Uber is.

CaptainZapp 9y ago

It may be a good idea to not pull such a shitty in an EU country from May 2018. According to the General Data Protection Regulation (2016/679). Appart from regular audits you may run into the following consequences : a fine up to 20000000 EUR or up to 4% of the annual worldwide turnover of the preceding financial year in case of an enterprise, whichever is greater (Article 83, Paragraph 5 & 6[18]). Ask companies like Microsoft, Volkswagen, Renault, Daimler or Google and they can you assure you that the responible entities don't look kindly at corporate bullshit PR statements, which the likes of Uber seem so fond of.

malandrew 9y ago
The GDPR is going to be a big blow for the European tech startup scene. For companies in the US, they can just enter Europe once they've addressed its requirements. European companies on the other hand need to implement it from day one. The fine is interesting because it is easy to minimize by creating a subsidiary per country. That very effectively shields annual worldwide turnover.