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Amazon drivers pushed to the limit as holiday deliveries reach a frenzy
- mgiannopoulos 10y agoSeems like "it sucks to works for Amazon" has been added in a permanent spot on journalist's radars for "HR stuff to write about". I'm not saying these lawsuits mentioned in the article do not exist, but is it any better for drivers in DHL or UPS?
- komali2 10y agoUPS drivers drive a UPS truck. UPS pays for the gas and maintenance. That's a pretty big difference.
- chrismealy 10y agoUPS also has a union.
- komodo 10y agoYeah UPS is probably one of the better ones. If you want a comparison to Amazon maybe try FedEx
- burger_moon 10y agoI don't believe all FedEx drivers have to supply their own trucks but most freight oth drivers do. They also work pretty strict and tight deadlines. Most delivery services in general work their employees hard. An ex of mine drove for different food and drink vendors driving truck doing ltl to grocery stores and gas stations and they would consistently exceed maximum hours cdl drivers are allowed to work.
- tombrossman 10y ago> and they would consistently exceed maximum hours cdl drivers are allowed to work Just a reminder, there exists no maximum number of hours CDL holders may work, they just can't drive after a certain number of hours without a sleep break. Many truckers will operate in such a manner that they drive to the destination legally, reach their max allowable hours driving upon arrival, and then continue working several more hours unloading. Grocery warehouses are notorious for this. It's an important distinction because if you are a local driver with a 'day cab', you can't exactly take your sleep break in the truck and would be more likely to break the law to drive the truck back home (or the company yard). An 'over the road' driver has a sleeper berth and can take a proper break most anywhere they can legally park. I did many FedEx loads as an over the road driver and I found them to be good runs. Many were overnight runs from one airport to another and I definitely had enough time, it wasn't as if I had to skip breaks or hurry. And the FedEx staff and load/unload procedures were very organised and easy. FedEx loads were seen as desirable and hassle-free.
- djsumdog 10y agoFedEx is non-union. They spend an insane amount of money marketing themselves as a good employer (all that, "Truck driver to pilot" bullshit). I've have friends who were freight truck drivers talk about it. A lot of young kids get sucked up into non-union shops and are told about how much better it is; how they shouldn't want a union. Most of the unionised freight companies do pay better though; or if they don't, they make up for it with more benefits and lower road time.
- Spooky23 10y agoFedEx is FedEx express (red label) and ground/home (green). The green ones are contract drivers. In my areas a altmof guys who used to do bread routes bought FedEx routes.
- vvanders 10y agoI worked trailers for UPS back in the day and from the sounds of things from the drivers is was just as hectic. I heard that you don't take a lunch break until about 2 years in once you've learned all the ins and outs of a route.
- user5994461 10y agoAre you saying that Amazon drivers have to bring their own cars and handle the maintenance themselves. A news like that would be worthy of some major headlines.
- qbrass 10y agohttp://www.amazonflexinfo.com/what-is-amazon-flex/ http://www.amazonflexinfo.com/what-is-amazon-flex/
- lostlogin 10y agoYou're using the wrong phrasing - Amazon would never put it like that. Those drivers are Amazon associates, not workers.
- gdulli 10y ago> Seems like "it sucks to works for Amazon" has been added in a permanent spot on journalist's radars It's not a narrative that was pulled out of thin air. It was earned.
- joezydeco 10y agoUPS drivers have a union contract that caps the amount of hours a week they can work. Last I heard, that was 60 hours/wk. Once they time out, UPS needs another driver. From what I hear in my area, they're way understaffed.
- KingOfMyRoom 10y agoI am unsure of what to think of this. It sickens me. In Scotland, Amazon workers chose to sleep in tents near the warehouse. In the depths of winter. 1) Workers in the warehouse at Amazon are in pretty bad conditions but how does this compare to working in a warehouse in other companies? Not sure if things are rosy elsewhere 2) What I fear is the growth and normalization of this behaviour in the future. Crappy jobs and child labour were acceptable during the Industrial Revolution, it was always better then no job in the rural area. But now it feels like a step backwards. In the information age, when tech giants are changing/destroying entire industries to create this new (great?) future? 3) And then, what happens when delivery drivers are replaced by drones and autonomous car makes car ownership irrelevant? Cloud subscription has made hardware servers irrelevant. Will we have car subscription to Google, Tesla and Uber? How will we earn money to pay for those subscriptions and buy on Amazon? :?
- nickjj 10y agoI can't wait until drones and other autonomous deliveries are available because maybe people will start getting their packages when they are supposed to. For example I ordered a small package from Amazon last week. I don't order a lot from Amazon but when I do, there seems to always be delays and problems. They guaranteed it by yesterday but it's still not here and isn't scheduled to be delivered for another 2 days putting it 4 days past the "guaranteed" delivery time. This was standard shipping which is treated in the same way as free shipping in terms of delivery times. Reason? Who knows, all I know is it was very likely a human error out of my control. - Amazon's dashboard tells me I requested an address change even though I didn't. - Amazon's phone rep tells me the USPS screwed up by delivering it to the wrong zone's post office. - USPS tells me Amazon tends to ship things in pallets of 100 parcels and the pallet for my zone was filled so they put it into a different pallet (clearly knowing it would delay the package). - USPS won't compensate me (I was put into a 30min 3 way conversation with Amazon, USPS and myself). - Amazon updates me today saying the item has been dropped from tracking and is tagged as "lost in transit". - USPS tells me the package is on the other side of the state I'm in (NY). - Amazon said they will ship a new item out with 2 day delivery which doesn't help me get the item when it was supposed to arrive. I understand that every single US govt ran service tends to be horrendous in terms of efficiency and quality but Amazon is supposed to be one of the most efficient platforms in the world. I'm guessing this entire issue was due to some over worked warehouse employee just saying "fuck it" and threw my box into the wrong pallet but a robot would haven't made this mistake and a drone would have likely gotten to my residence a few hours after ordering instead of closer to 11-12 days.
- djsumdog 10y agoI've said it before on here and I'll say it again. I stopped shopping at Wal-Mart around 2009. I returned to the United States after leaving for four years and I feel more than ever that Amazon is now the new Wal-Mart. I no longer buy anything from Amazon; to the point of using services like Digital Ocean/Linode/etc over AWS for the open source projects I work on.
- camus2 10y agoI guess it sucks if it's a full time job. The kind of job that works people to the bones and leaves them with anxiety and depression in their late 30's . I did shitty jobs too, working in corn fields and stuff like that. It just breaks you.
- Spooky23 10y agoUPS is better, but iirc they screwed the new guys a few years ago with benefits. You still work super hard and are watched carefully. The worst are the Amazon sweatshops and the post office. Letter carriers mostly got buyouts and the replacements make $12/hr and have awful benefits.
- chrismealy 10y agoIn Seattle the people driving Amazon trucks are maniacs, way worse than UPS and FedEx. OnTrac is pretty bad too.
- maxxxxx 10y agoDo they pay more for crunch times like this? Paying more often does wonders for motivation.
- aero142 10y agoI only know one Amazon driver in Austin, so it's just an anecdote. He is a student and likes it better than driving for Uber. He makes $18/hr plus tips and can just pick up hour shifts whenever they are available. He makes good money and it fits perfectly with his school schedule. He avoids telling people about it because he doesn't want the competition for shifts.
- mmastrac 10y agoPeople are tipping Amazon drivers? Or is this just for food delivery?
- chrisper 10y agoI am guessing he is referring to Amazon Prime Now where you are expected to tip. But generally I do not tip because I think Amazon should pay their drivers. And most of the time they didn't even come to my door, so they don't deserve any tip. Though, I don't use that service as much. Though thinking back, I did leave $1 or $2 tips here and there, depending on their service.
- unclebucknasty 10y agoTipping in general is a big deal to me. I usually overdo it because I'm just pro-labor. But, at a certain point you do start to feel a little scammed by the companies simply underpaying their workers and expecting you to make up the difference. More recently, this trend of tip jars for people just ringing you up and other minimal things is downright annoying. Extra money for <20 seconds of minimal effort wherein the service quality level is relatively unimprovable? C'mon.
- sfeng 10y agoIf you think Amazon doesn't pay well, I think it's a better practice to just mentally add $1 or $2 to the price of what your ordering and call it the tip, rather than stiffing the drivers. If you can't afford it with tip, you can't afford it.
- massysett 10y agoAmazon is the new Walmart.
- n0b0dythere 10y agoNot yet, unless they tell the drivers to sign up for welfare benefits on top of their job to make ends meet. http://www.forbes.com/sites/clareoconnor/2014/04/15/report-walmart-workers-cost-taxpayers-6-2-billion-in-public-assistance/#58d563d87cd8 http://www.forbes.com/sites/clareoconnor/2014/04/15/report-w...
- unclebucknasty 10y agoThere will always be a new Walmart as long as most of us are primarily concerned about price and/or convenience above all else.
- eli_gottlieb 10y agoThere will always be a new Walmart as long as labor law is not enforced and union-busting is not punished.
- mbgaxyz 10y agoDelivery rate ~ one box every 2 or 3 minutes > He starts each day with about 260 boxes, which he has to drop off at maybe 200 addresses across up to 80 miles in Southern California. Factoring in the time needed to load and gas up his white van, which sometimes sports a magnetized Amazon logo on the back door, Echeverria has to hit one home every two minutes, on average. > Prime Now orders — an Amazon service launched in 2014 that allows customers to get a product within hours of clicking on it. She says Amazon gave her up to 72 packages to deliver in four hours, meaning she had to deposit one package roughly every three minutes. Remote tracking via Android app: > Amazon gives him an Android phone with an app that scans packages and determines his route. He says it is also used to track how much of a dent he’s made in his delivery load that day. He has learned not to stop for lunch because, he said, Amazon employees will call his dispatcher at any point in the day if they notice that he’s behind schedule. Complaint threshold of 0.2%: > Amazon does not want any individual driver to exceed a ratio of two complaints for every 1,000 packages they’re tasked with delivering. But he said that Amazon does not instruct LMS to fire drivers who have had a trend of high complaints. LMS independently starts a disciplinary process, he said, starting with retraining, if a driver has a high number of citations for two consecutive weeks.
- kqr 10y ago> But he said that Amazon does not instruct LMS to fire drivers who have had a trend of high complaints. LMS independently starts a disciplinary process, he said, starting with retraining, if a driver has a high number of citations for two consecutive weeks. Of course they don't get fired. But after several months of "disciplinary process starting with retraining" they quit voluntarily, perhaps...
- jpatokal 10y agoYou missed the key here. Amazon does not instruct LMS to fire people, because coemployment. But it will inform LMS that they're failing to meet their contractual obligation to hit the complaints target, and in completely unrelated news, here's a list of driver IDs and their complaint rates.
- hobarrera 10y ago
- ryao 10y agoAnyone upset with this could just cancel their prime membership and stop doing business with Amazon. It is easier now than ever because they no longer compete on price. It is almost always the case that I find the same things cheaper on eBay, Newegg or jet.com. Their decision to drop price zombie from their affiliate program would seem to confirm that they no longer intend to compete on price. I assume that is how they fund Prime Video.
- r00fus 10y agoDon't forget Google Shopping Express if you absolutely need it next day - which even passes on sales from local stores to delivery purchases. Prime (free) Video could be seen as simply a sales channel for their paid video.
- ryao 10y agoEnough to pay for $3 billion in original content spending with amazon's reporting margins? https://www.google.com/amp/www.techtimes.com/amp/articles/171930/20160731/amazon-takes-on-netflix-with-huge-original-content-budget.htm https://www.google.com/amp/www.techtimes.com/amp/articles/17... They ought to be subsidizing it with higher prices.
- justicezyx 10y agoI don't think you actually have Amazon prime account. The prime video itself now have very high-quality original/exclusive content. The most recent example is Grand Tour, google it you can see how it is welcomed universally.
- r00fus 10y agoYou're incorrect, I do. I just didn't find anything good 1-2 years ago. Perhaps I should revisit, but the fact that it's not on the AppleTV makes it more difficult.
- kayoone 10y agoIn my european country Amazon is still usually the cheapest and fastet way to get stuff and i enjoy zero delivery fees and their generous return policies, however i don't really use Prime Now so all deliveries are by DHL anyway. I am not sure which service would come close and is equally convenient.
- bsder 10y agoIf only there were a way to bring multiple employees together to overcome the power imbalance between them and an employer. /s
- unclebucknasty 10y agoIt's amazing how much of the labor force itself is anti-union.
- deleted 10y ago[deleted]
- fsaneq2 10y agoNot sure why this type of thing keeps on popping up as "news". The fact that jobs requiring no skill will be driven down to bad conditions/pay/whatever is sort of axiomatically obvious and inevitable given how capitalism and a more-or-less free labor market works. Having held one of these shit jobs in the past to get myself through college, I understand how much it sucks, but complaining/negotiating when you have zero leverage simply does not work (in the sense it is very likely not the highest expected value use of your time -- IMO a good way is education, get yourself ready for a slightly better job, repeat until happy).