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Atlassian Acquires StatusPage
- onnnon 10y agoOfficial blog post here: http://blog.statuspage.io/joining-the-atlassian-family http://blog.statuspage.io/joining-the-atlassian-family
- martin-adams 10y agoI wonder if this means I'll be able to unsubscribe to the Atlasssian SMS notifications. They make is so easy to subscribe, but no details how to unsubscribe.
- blakethorne 10y agoReply to the SMS message with with "STOP"
- martin-adams 10y agoI think it would be nice if there were clearer instructions. Plus, I'm hesitant as I don't know if texting 'STOP' to a +1 (US) number from the UK. I've just looked up the cost, it would be about £0.20 to send it. I did tweet them about it a while ago, but I din't think it really made sense. https://twitter.com/Martin_Adams/status/702074369296769024 https://twitter.com/Martin_Adams/status/702074369296769024
- blakethorne 10y agoAhh. Sorry about that. Shoot us an note to hi at statuspage.io and we'll get you taken off. No text messaging necessary :)
- martin-adams 10y agoThat's okay, I sent the STOP text and looks like it's done the job. Thanks for replying!
- blakethorne 10y agono problem!
- _delirium 10y agoFwiw replying with a message containing only the word STOP is a quasi-standard for unsubscribing that should work with any reputable SMS bot.
- foolfoolz 10y agoas a customer of many companies who use status page, i do not understand it at all. this is just a nice looking page with some history to it? most of my encounters with status pages have outdated information such as i am checking your page because i think you are down, but you dont list that you are down, yet. or when they are having a problem, there's a very tiny indicator and somewhat useless message. what could this possibly bring atlassian that they couldn't build themselves?
- jkarneges 10y agoStatusPage is well known and has many customers, so I think this is more about buying the business than merely the product.
- lquist 10y agoI'm surprised they sold. This seems like a fantastic business.
- blahi 10y agoSeems like self-employment, not business, which gets cut from the bill the minute the next down cycle shows.
- manigandham 10y agoThere is such a thing as so cheap it's not worth cancelling. These status pages are a perfect example.
- deleted 10y ago[deleted]
- rubiquity 10y agoSeems like the perfect acquisition for handling HipChat's downtime.
- balls187 10y agoOuch. I know snark is generally frowned upon, but HipChat and hosted JIRA/Confluence downtimes have been serious issues for us.
- SEJeff 10y agoWe use hipchat on premise and still have quite a few issues with it going down. It isn't just the hosted version that is meh fwiw. Jira, although it is slow, works quite well for our on-premise version.
- dahdum 10y agoDeserved in this case...HipChat went from rock solid and growing feature list to login failures and crashing all the time. On top of that it's losing features like video.
- dberg 10y agoSorry, as a paying customer this is true. Hipchat in particular is down almost daily and its basically a running joke at this point.
- julianz 10y agoInteresting. We run our entire company on (paid) Hipchat across a wide range of timezones and have very few problems.
- thesis 10y agoWe switched from Hipchat because of this.
- driverdan 10y agoWe did too. After using HipChat for years the frequent downtime became more painful than the costs of switching to Slack.
- dangrossman 10y agoThe ability to subscribe to other companies' status pages has saved me so much time and headache. StatusPage has done something awesome here, for all the people that rely on various services moreso than the service providers themselves. Congrats to the team!
- djsumdog 10y agoI remember when I was doing a talk in Melbourne, another developer told me what he didn't like about Atlassian was that they essentially only had one product (was it Jira? or Confluence? can't remember) and almost everything else in their offering set; they bought from other people and re-engineered to fit into their product line. Having administered, Jira, Confluence and Bamboo servers (all with slightly different installation steps, logging and means to connect to LDAP), what he said made sense. That being side, I really like Confluence. It's an amazing wiki, even though it's a bit expensive (although they do have free open source project licenses) and kinda resource hog.
- mlvljr 10y agoHave you learned how to search it? :) As if one can, it is indeed a perfect choice (money aside).
- tajen 10y agoTheir biggest product is JIRA followed by Confluence. Let's look at acquisitions vs internal developments: - 2003: JIRA - In-house - ~2004: Confluence - In-house - ~2007: Fisheye, Crucible (code analysis) - Acquisition - ~2008: Bamboo (builds) - Acquisition - 2010: Bitbucket - Acquisition - 2011: SourceTree - Acquisition - ~2012: Bonfire (JIRA Capture - screencast bugcatcher) - In-house - ~2013: HipChat - Acquisition - ~2013: Stash (BitBucket Server) - In-house - ~2013: JIRA Service Desk - In-house - ~2014: JIRA Portfolio (capacity management for Agile) - In-house - 2014: Wikidocs, Doctape - Acquisitions - 2015: BlueJimp, Hall, StatusPage - Acquisitions But what's the right way to start a product today? It's easy to make big bets when you're a start-up, but when you already own several products, you're exposing the brand with every decision. If a product doesn't find its market fit on day #1, if you don't support every combination of platforms, if it really fits a niche but if you also expose the product to customers who were not the initial target, if the pricing is wrong, if it doesn't fit a certain usecase => Your brand is exposed. I understand the trend to reach growth by external acquisitions, then achieve earnings by scaling the product to the Atlassian size. It's easier to explain it to the market, plus you've already proven the features match the customer case. Because something else in in-house at Atlassian: Going from Server products to cloud products with the same codebase (a real technological performance), developing the Plugins 2 system and the Atlassian Marketplace, developing an internal PAAS platform, hosting microservices [1], developing a uniform graphic design and graphic library, developing the sales, creating a big conference for their products in CA (named Summit), creating the developer conference (AtlasCamp in Europe), the marketing machine and relationships with journals. Let's give credit to the workers of the shadow: Most of the work that's needed to make great products aren't features. Maybe, after all, it's a company whose core business became to bring features from niche/luxury/early adopters to enterprise. They shorten the path of good ideas from hackers to IBM-style customers. It's important to us, developers, because they helps migrating big old companies like banks and government to new methods. The features of the software you put in are important, but what's more important is how to massively develop adoption. Man I'd love to be a PM for Atlassian ;) [1] https://www.atlassian.com/atlascamp/2016/archives/build-amazing-add-ons/the-art-of-paas-lessons-learned-running-a-platform-for-hundreds-of-microservices0 https://www.atlassian.com/atlascamp/2016/archives/build-amaz... - and you can look at their other developer conference videos too.
- micah_chatt 10y agoCongrats Scott & the StatusPage team! I interviewed for a position with StatusPage at one point (ended up going with a different company), but I have huge respect for the product and the team.
- dantiberian 10y agoThis acquisition doesn't fill me with confidence for the future. StatusPage was a clean, simple, and intuitive service. Atlasssian's software is the opposite of clean, simple, and intuitive.
- eeeeeeeeeeeee 10y agoWhen I saw the quote by the StatusPage founders saying they were aligned with Atlassian, I laughed. These companies are near polar opposites.
- r0m4n0 10y agoHaving used many different bug tracking, help desk, and ticketing softwares… Atlassian does a dam good job. Totally customizable screens, fields, and workflows with a modern UI. A decent webservice API I’ve integrated a few external tools into without much difficulty. I’ve also written a few gadgets and plugins and received a decent amount of attention through their plugin marketplace. Maybe the admin that setup your install or business workflow did a bad job? I don’t think you say the same about other competitors right now… ServiceNow? HP SMS or ALM? ClearQuest? I’ve used those and if you consider Atlassian terrible, I’m not sure what words you would use to describe them…
- lojack 10y ago> Maybe the admin that setup your install or business workflow did a bad job? I think this is key. There's so much customization allowed that its easy to get wrong. Your experiences can vary drastically between a well configured instance and a poorly configured one.
- gregmac 10y agoI'll also add it's not always obviously wrong when it's setup. For example, of course only QA people can use "Testing passed" transition. Of course there should be x, y, z fields filled out to be able to create the ticket. Well we're at it, let's make sure only the product manager can close a ticket with 'wontfix', and only the release manager can change a fixversion. This is a really common problem with any workflow tool, where well-intentioned control points get in the way of actually Getting Things Done, both from the perspective of not thinking through all the complex scenarios (what? I have to fill out 5 fields before I can close this as a duplicate??) and from not trusting your employees (don't worry, a jr. dev is not going to re-assign a fix version even though they can -- or at least, they won't do it twice).
- spraak 10y agoOff topic - What are some alternatives to JIRA?
- itomato 10y agoWhich subset of functionality do you need? Issue tracking? Kanban? A means to align corporate initiatives with dev effort? Defect tracking with built-in links to commits and vice-versa?
- spraak 10y agoOh right, thanks for asking. Issue tracking and Kanban mostly
- snuxoll 10y agoJetBrains YouTrack would be my suggestion.
- sirn 10y agoI'd suggest Phabricator[1]. Although it was quite hard to use at first, after few months we really love it! [1]: http://phabricator.org/ http://phabricator.org/
- cyberferret 10y agoPhabricator looks great, but can the end user edit the menus to change the spelling of Maniphest, Phriction, Conpherence, Phame, Pholio etc.?? That's cute for 5 seconds but then would drive me crazy if I had to see that on a day to day basis.
- sirn 10y agoI don't think you can change, as they consider these component names to be an app name (the same way as JIRA has Bamboo, Confluence, etc.)[1] In the actual UI they do include description on what each one is[2] and you can activate Serious Business Mode[3] to tone down all other jokes in the UI. Everyone in our development team eventually get used to the names, and everyone loved all the little jokes, so we leave the Serious Business Mode off, though. On the other hand, you can customize the sidebar, deactivate stuff the team is not using, and such. Default install is definitely overwhelming. [1]: https://www.quora.com/Phabricator-Why-is-the-Browse-feature-called-Diffusion-and-not-just-Browse https://www.quora.com/Phabricator-Why-is-the-Browse-feature-... [2]: https://files.grid.in.th/iXMhtQ.png https://files.grid.in.th/iXMhtQ.png [3]: https://secure.phabricator.com/book/phabricator/article/tone/ https://secure.phabricator.com/book/phabricator/article/tone...
- jroseattle 10y ago"Adding a service like StatusPage, which launched three years ago, seems like a natural fit for Atlassian." Why is this a natural fit for Atlassian? Not being snarky, I just don't see how this is any more a natural fit for Atlassian than lots of other companies that provide picks-and-shovels to the software builders of the world.
- deleted 10y ago[deleted]
- pech0rin 10y agoAtlassian has tooling around handling support (Service Desk), bug tracking (Jira), and I think it seems like a natural extension to integrate those products into an external facing service like StatusPage.
- vthallam 10y agoMay be because there is plenty of opportunity for upselling StatusPage to the existing and new customers of Atlassian?
- timv 10y agoBecause Atlassian's core skills these days seem to be oriented towards getting enterprises to buy their software. Their products are decent enough, but certainly not exceptional. Their pace of development has slowed to a crawl. The word on the street is that they're pouring massive investment into HipChat, yet it's been easily outdone by Slack. Yet, they're doing well, because they manage to package it all up at just the right price point, with just the right set of services to get people to buy it. Something like StatusPage fits them well because it's an existing, working, solution that they can monetize.
- ElliotH 10y agoOne problem with the stack right now is if you are using Jira to track issues internally then users who aren't party to the ticket aren't able to see what's going on very easily. Perhaps/hopefully this will provide that sort of ongoing progress report, so if the database goes down there aren't 50 support tickets.
- 7cupsoftea 10y agoCongrats guys! Very happy for you!!
- callmevlad 10y agoCongrats Steve, Scott, and Danny!
- rmdoss 10y agoAs a happy StatusPage user, I am worried about this acquisition. Been more and more frustrated with Atlassian and recently we had to move away from HipChat due to multiple issues (constant downtimes). What are the good alternatives to StatusPage?
- deleted 10y ago[deleted]
- cyberferret 10y agoWe use Cachet[1], an open source alternative. We checked out many status page services out there, but found it hard to understand how some of them (web apps with a handful of pages) were more expensive than our accounting system or project management services we subscribe to?!? [1] - https://cachethq.io/ https://cachethq.io/
- jkarneges 10y agoStatus pages are best hosted offsite, which means status page companies can easily justify higher prices since the alternative is to run your own servers exclusively for the status page (can't just throw the status page software on your app server). I'm skeptical that running Cachet on your own servers would be cheaper than StatusPage's smallest plan, especially if you have any kind of redundancy in place.
- cyberferret 10y agoOur main stack is on Amazon AWS (West Coast) and we run Cachet on a $5/mo Digital Ocean Droplet on the East Coast for redundancy. Took about 30 minutes to set up Cachet on the DO VPS. That is enough redundancy for our little bootstrapped web app until we are large enough to be able to afford something better.
- brianwawok 10y agoAnd for another $5 you could likely round robin dns a vpn in Europe. Being cheap is fun.
- mehdim 10y agoI really love the execution. Neat, slick and they even had the luxury to be open about it in their blog. They attacked a simple-to-understand but real problem, on a niche, making something people wanted to have and not wanted to do. They built the right integrations...making money since the beginning, increasing revenue per user and overall revenue... They probably made lots of mistakes , but according to public information and taking the time to analyze it with some prospective, they did (almost) everything right. Following their traction and revenue, they must have sold for a good price as Atlassian really needs such products to renew their platform and they have the portfolio of customers Statuspage would have tried to acquire. Great story.
- Animats 10y agoI usually use "http://www.downforeveryoneorjustme.com/" http://www.downforeveryoneorjustme.com/". If your site's back end is down, the site itself should be saying something intelligent. ("Ngnix timeout", or Cloudflare's error message blaming the site server, is kind of lame, but it's something.)
- jacques_chester 10y agoCloudflare will serve any page you like during an outage. If you pay them.
- deleted 10y ago[deleted]
- gkoberger 10y agoSites aren't all or nothing. It's possible something like just image uploads might be broken, or maybe you want to keep people updated as the issues progress.
- tjholowaychuk 10y agoCongrats!
- fiatjaf 10y agoSoftware for people who make software for people who make software for people who make software.
- Axsuul 10y agoTheir original Show HN: https://news.ycombinator.com/item?id=5401470 https://news.ycombinator.com/item?id=5401470
- rrecuero 10y agoThanks for the link. It is great to see how things move from the early beginnings to an acquisition
- foolinaround 10y agoCould'nt some static pages ( based on templates ) hosted on S3 ( with its high reliability ) do the job?
- joshdick 10y agoNo. You also need something that responds to events and reports on them. Statuspage integrates with pingdom, new relic, and datadog.
- foolinaround 10y agoCould'nt some static pages ( based on templates ) hosted on S3 ( with its high reliability ) do the job?
- _Codemonkeyism 10y agoI wonder when Atlassian will buy Jetbrains.
- philliphaydon 10y agoLet's hope never. Jet Brains make amazing software. Would suck for them to be aquired by the likes of Atlassian. Their products would turn to rubbish.
- josscrowcroft 10y agoCongratulations. I enjoyed the clear, transparent blog post, although my fundamental question "Will they shut down the service in the mid-to-long term or force us to become an Atlassian customer?" took some time to get an answer to. I also felt their blog post was all about their journey, which while interesting doesn't really present any value for us as a customer. It would have been nice to know why the acquisition is in the customers' best interest rather than only the founders' (of course both are important).
- thinkMOAR 10y ago'Outside Your Infrastructure, Always Up' AWS has outages too, also statuspage.io own site reports, Hosted Pages Uptime 99.969% 99.969 != always. Pricing also isn't too shabby, Enterprise starts at $1499/mo. Billed annually. For small 18.000$ a year, one should be able to setup your own external monitoring, with email, Facebook, twitter and what not for hooks to update your users of the service status where the sky is the limit, not the limits statuspage.io sets for your account.
- pc86 10y agoEnterprise pricing is not about being cheaper than it would be for you to do it yourself. It's about you simply not having to do it yourself. You might be an organization that only employs 5 developers. It's much easier to pay a small fraction of what you pay one of them than it is to pull 1-3 of them off of what they're working on and have them build you a buggy implementation of the same thing that won't be ready for many months.
- thinkMOAR 10y agoIt is always easier to pay somebody else to do it? Whats the point you try to make? I never mentioned it is cheaper to do it yourself. And enterprise is certainly not for teams of 5 people, 'Starts At 50 Admin Members' Setting up the statuspage.io, monitoring it, keeping things as they should, adding new stuff to monitor thats not a task one of those 5 will be doing regularly? And what if he does a poor job at that? You end up with what you say, the same buggy level of monitoring. So what _is_ the excuse not to make your own and pay significant amounts of money to a third party? I say 18.000 is a lot of money for a service that reports your outages (good 3 month salary here, and in three months one can code a lot). And if you do it yourself you have all the freedom of choice how you monitor what you monitor how you report to your users instead of relying on the options statuspage.io offers, there is no limit And why would your own monitoring be more buggy then some setup a third party deems to be ideal? You can make a perfect fit, gives you another view on your own products etc. Full control is key, in house solutions, not saving money.
- 10y ago
- donnfelker 10y agoIf you're worried about this, you can always use the other status page site that many other startups and large corps use: http://www.status.io http://www.status.io
- jgalt212 10y agoQuestion: If my web service is down, how do my customers know ex-ante to check in with statuspage.io for more information?