zelandiya

7 ms·

1. 1.▲
   How to make the most out of YC Startup School(getthematic.com)

   4 points by zelandiya 8y ago|0 comments
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   by zelandiya 8y ago

   Great job guys! Nice to see one solution that covers many different types of potential security threats.
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   by zelandiya 9y ago

   Wow, this is super helpful, thanks! I will check out these resources.
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   by zelandiya 9y ago

   Cheers!
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   by zelandiya 9y ago

   This is a really interesting point. I think what you mean is operationalising the analysis. We let customers decide what those actions are and then provide integration to help this happen. For example, one customer has a call center that re
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   by zelandiya 9y ago

   Thanks so much! Appreciate the kind words. :)
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   by zelandiya 9y ago

   Thanks for pointing out! Bloomberry has some useful themes, yes, it does look similar. Good to know they exist.
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   by zelandiya 9y ago

   Thank you! Our pricing is custom, it's a subscription model. A monthly report is quite a common use case. We have a Zendesk but not yet an Intercom integration. Happy to talk further, please feel free to request a demo via our website
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   by zelandiya 9y ago

   Thanks for your thoughts! Definitely sounds like an interesting thought to explore. I like to think about ML in terms of how children learn language: through observation in their environment. The training data is a simulation of that enviro
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    by zelandiya 9y ago

    Thank you! Yes, there are many applications beyond customer insights. We are dabbling into these also. What's your company?
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    by zelandiya 9y ago

    No, not currently, but maybe in the future.
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    by zelandiya 9y ago

    Subthemes are basically more specific versions of the themes. Check out an example on our Twitch demo: https://demo-twitch.getthematic.com/#!/demo/main/dashboard/2... You will see a base theme "use
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    by zelandiya 9y ago

    Good question! Accuracy of themes is subjective. We run several studies where we used opinions of several people on what the themes should be and then compared the overlap between people with the overlap Thematic has with each of them. This
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    by zelandiya 9y ago

    Thank you! No training data is required to use Thematic and customers don't need to tell us what they want to find in the data. Hence we say "unsupervised". And yes, we extract synonyms and paraphrases from raw data. However
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    Launch HN: Thematic (YC S17) Customer Feedback Analysis via NLP

    72 points by zelandiya 9y ago|31 comments
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    by zelandiya 9y ago

    Hey Shahary, thanks for the feedback. Don't have such a plugin, but we do have integrations with Zendesk and SurveyMonkey. We can analyze pretty much any dataset with text fields. The input is a CSV spreadsheet. Alyona