zacharybk

9 ms·

1. 31.▲
   by zacharybk 7y ago

   Hey Nkozyra - Zach here from DO Support. One of our remediation efforts, that is already underway, is that Support and Security Operations leadership will create new workflows to allow abuse-related events to leverage the 24/7 structur
2. 32.▲
   by zacharybk 7y ago

   Hey xnxn - Thanks for raising this issue. I'm Zach, Director of Support at DO. Please send me an email with your account detalis, first name at, and I'll take care of this.
3. 33.▲
   by zacharybk 8y ago

   Hey Rolleiflex - Thanks so much for being a DigitalOcean customer! We would be happy to increase your Droplet limit if you get in touch. Just visit the support link from your Cloud control panel to make the request or drop me a line directl
4. 34.▲
   by zacharybk 8y ago

   I hear you on the simplicity. There are a few things that we want to hit upon with an update, including: single login, better navigation/search, integrated look/feel, etc.
5. 35.▲
   by zacharybk 8y ago

   Hi Operyl - I appreciate your candid feedback on this. As with anyone else, please feel free to email me directly if you want to follow up: zach@digitalocean.com Regarding the actual system, its functionality, etc, we are planning an update
6. 36.▲
   by zacharybk 8y ago

   Hey gravyboat - I'm Zach, Director of Support here at DigitalOcean. I'm very sorry that we didn't provide helpful or timely support. This certainly isn't the type of experience that's typical, and definitely not wha
7. 37.▲
   Demystifing Queens' Addresses(stevemorse.org)

   1 points by zacharybk 9y ago|0 comments
8. 38.▲
   by zacharybk 11y ago

   Hey David, Zach here, Director of Support at DigitalOcean. I found the ticket you mentioned, no question that we did a poor job replying in 2014 to this ticket. Since your experience a while back, I can tell you that we've improved tre
9. 39.▲
   by zacharybk 11y ago

   Hey Joshmn! Zach here, Director of Support at DigitalOcean. Thanks for raising a few concerns. I'm going to shoot you an email to learn more about what's not going right for you. Best, Zach
10. 40.▲
    by zacharybk 11y ago

    Hey Brobinson, Thanks for the question! I'm Zach, Director of support. It really depends on which role you're looking at. Here's how support does onboarding and employee visits. Once hired, our newest team members come to NYC
11. 41.▲
    by zacharybk 11y ago

    Lastofus, thanks for reaching out via email. I appreciate the dialogue that we've started via email and welcome further emails from anyone else :) Thanks, Zach
12. 42.▲
    by zacharybk 11y ago

    Hey lastofus, I'm Zach, Director of Support at DigitalOcean. Your experience doesn't sound ideal and is certainly not common for us. Feel free to email me directly so I can look into your account and help make things right. My ema
13. 43.▲
    by zacharybk 12y ago

    Hi PJ, This is Zach from DigitalOcean. I'm very sorry that this was your experience with us. We've replied to your ticket (and Tweet) and fully unlocked your account. We take abuse (DCMA complaints), account security and platform