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Hey Nkozyra - Zach here from DO Support. One of our remediation efforts, that is already underway, is that Support and Security Operations leadership will creat
by zacharybk 7y ago
Hey Nkozyra - Zach here from DO Support. One of our remediation efforts, that is already underway, is that Support and Security Operations leadership will create new workflows to allow abuse-related events to leverage the 24/7 structure of Support.
On Support, we have additional Support Engineers joining our Developer Experience team in mid-June and early July. We will continually assess our ability to provide high-quality responses as fast as possible to all tickets. Our customer feedback will continue to be the measure of how well we're doing, but our goal is that no one will ever need to use social as an escalation path.
- sladey 7y agoI've been using DO spaces for about a year now, and for the later half of that time, my experience has been pretty terrible. - Spaces throwing up errors that magically fix itself a couple of days later. - Asking about the credits we were promised for when Spaces lost our files results in the question being ignored. Still haven't received the promised credits for 6+ months. I can't even look back at the tickets now as the support system has deleted all the tickets older than a month. It's gotten to the point where we have started work on migrating off DO, which is unfortunate because DO's offerings looked very attractive.
- zacharybk 7y agoHi Sladey - Zach here from DO. I'd like to help you out and investigate what might be going on. Can you send me an email (first name at) and I'll investigate right away? Thank you, Zach