trstowell

4 ms·

1.
by trstowell 10y ago
I did say it, but I didn't say that. "Magically there was a record" meaning they had it all along and that customer service departments of that size are routinely slow to update or make simple mistakes, not that it fell from
2.
by trstowell 10y ago
It shouldn't be a huge stretch to imagine a customer service department having lousy or non-existent documentation. They said there was no record of the call, they checked again, then magically there was a record. Do you think it'
3.
by trstowell 10y ago
It's not always about features. Plenty of international vendors only accept PayPal transfers. It's then our discretion to not do business with those vendors but there's the rub.
4.
by trstowell 10y ago
Until, like they said, any one part needs fixing, then you're SOL with a bill that runs 33-50% of the price of a brand new one.
5.
by trstowell 11y ago
I've been planning and saving towards working remotely, with a stretch-goal of doing so from a boat. Would you mind sharing some details about your boat-type/unexpected costs? trstowell[at]gmail
6.
by trstowell 13y ago
On iPhone Safari,iOS 7.0.3, your newsletter pop up obscures the entire site for me, and I'm not able to move the screen in any way to get to the 'no thank you' or 'x' out of the dialog.
7.
by trstowell 13y ago
What's the distinction in this context?
8.
by trstowell 13y ago
The attitude that came through in your comment is exactly what I try to uphold. I say 'try', because after 21 years of complacency the discipline needed to bring this attitude into the next day has humbled me for how often I fail