throwaway_1299

4 ms·

1.
by throwaway_1299 6y ago
2/3/4 billion users paying $10 a year would certainly change things. I think the closest I have seen is the Google one program but not sure if people are aware or would want to pay for it. For power users, I completely agree it mi
2.
by throwaway_1299 6y ago
I was averaging it out assuming there will be an overhead of users using the channel for many other reasons too, eg. they dont know how something works, there are language barriers, other errors get attributed to google (eg. android vs manu
3.
by throwaway_1299 6y ago
Is there something ideological about phishing protections?
4.
by throwaway_1299 6y ago
As someone who is in a similar domain / company, no one knows how to do this at planet scale unless you narrow it down to a very short list (which is typically very large sums of money). My back of napkin math from another comment: I w
5.
by throwaway_1299 6y ago
Haha.. that is true. Guess they are not "best in class" for this one. That being said, I do genuinely wonder if there are any companies which have managed to do customer service at such a scale. Amazon is probably the closest but
6.
by throwaway_1299 6y ago
I know its not a popular opinion but as someone who comes from a non-western-rich country Googles business model is amazing for what it offers. Do they mess up a lot, for sure. But overall the fact that they can use capital expenses from bi
7.
by throwaway_1299 6y ago
Do you really want Google to have your real identity?
8.
by throwaway_1299 6y ago
I work in a similar space and it is significantly complex and expensive to do this. Back of the napkin math - * Lets say on average customers contact Google support once a year for each product they use. That's 0.25 tickets per user p