throwawayMMXXII

4 ms·

1. 1.▲
   by throwawayMMXXII 4y ago

   > They give a call center average metrics and it's up to the call center to hit them. Call centres taking contracts with the lowest bid is definitely a part of the overall problem. > Second tier escalations were handled in house.
2. 2.▲
   by throwawayMMXXII 4y ago

   Well, Dell _did_ end up being targeted by Danish public TV for breaking consumer laws and having ridiculously long wait times for support calls. That's about the time I got out. Unfortunately, DR seems to have removed older seasons of
3. 3.▲
   by throwawayMMXXII 4y ago

   I worked in one of Dell's outsourcing partners' call centres (admittedly I left almost 15 years ago), and back then it was the same people manning both consumer and business support lines. Towards the end of 2007 Dell started sepa