smca_

4 ms·

1.
by smca_ 4y ago
It's been great using Screen Studio.
2.
by smca_ 4y ago
You can request a call on the Stripe support site. The average wait time is three minutes: https://support.stripe.com/questions/contact-stripe-support .
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by smca_ 4y ago
To clarify, Stripe Tax is our product that helps you automatically calculate taxes. If you'd like to do it yourself, you can manually define rates at no cost: https://stripe.com/docs/billing/taxes/tax-r
4.
by smca_ 4y ago
Can you email me (smca@stripe.com) with more detail? I'll look into this. We don’t typically comment in detail on individual cases, but we do think it’s important for onlookers to know that we take every single case like this seriously
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by smca_ 4y ago
Following up here, do let me know if I can help. I haven't received anything to the email address, let me know if there's another way to help get in touch.
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by smca_ 4y ago
(Sam from Stripe here.) The customer's bank (not Stripe) levies a $15 fee to process the dispute. If you win the dispute, we credit you $15 because we feel it's the right thing to do.
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by smca_ 4y ago
This isn't quite accurate. Stripe Radar (our fraud prevention tool) is included free of charge for all accounts with standard pricing: https://stripe.com/radar/pricing .
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by smca_ 4y ago
Put simply, it shouldn't. I'll help fix this when you have a chance to forward on. (We stop recurring payments when a business closes their Stripe account, which looks to not have been the case here.)
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by smca_ 4y ago
(Sam from Stripe here.) Sorry for the issues so far. Could you email me more details at smca[at]stripe.com? I'll dig into this.
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by smca_ 4y ago
congratulations on your first internet money! (i'm going to reach out to you via email.) —sam from stripe.
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by smca_ 4y ago
this is now fixed! https://stripe.com/docs/stripe-apps