rrwhite

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31.
by rrwhite 14y ago
Happy to have such a great (and successful) partner for mobile. Good work Andrew.
32.
UserVoice + Crittercism: integrated support & crash reporting for app developers(thenextweb.com)
40 points by rrwhite 14y ago|7 comments
33.
by rrwhite 14y ago
Loved the deck. Any plans to put up the a video of the entire deck.
34.
by rrwhite 14y ago
It’s good to see someone taking a critical look at all the hype around “gamification.” We (UserVoice) built our kudos and leaderboard system (which we hesitate to call “gamification”) based on the feedback we received from customer support
35.
by rrwhite 14y ago
What was most surprising was the staggering amount of junk emails on larger consumer apps (user clicks "help" link, goes to Mail view, freaks out and hits send to get out of it). We've also seen Apple reject apps that link out to a web expe
36.
by rrwhite 14y ago
It's deceptively a lot of work to do anything more than a Mail link. You've got server side calls, user identity, etc. Hopefully this SDK fixes that.
37.
UserVoice for iOS: Add native in-app user support to your iPhone or iPad app.(uservoice.com)
22 points by rrwhite 14y ago|4 comments
38.
by rrwhite 14y ago
We used Campfire previously and there were a lot of things we couldn't do (1:1 chats, ad-hoc rooms, etc). So while in general I'd agree there are a lot of things which only worked once we moved to HipChat.
39.
Lessons learned from running our distributed team over HipChat(uservoice.com)
29 points by rrwhite 14y ago|5 comments
40.
by rrwhite 14y ago
The question, as I wrote in the post, ultimately isn't about whether you need revenue or not. Of course you do eventually. It's about when you go for revenue.
41.
by rrwhite 14y ago
This post is not at all meant to be about what to do with your bootstrapped business. It's only targeting high-growth, mostly b2c, companies in winner takes all markets with strong network effects (ex: Pinterest, Instagram). That's what I m
42.
by rrwhite 14y ago
I meant that most people end up here rather that in the first scenario of hyper-growth. "Most people (who don't fail) end up here" would have been more clear. Point taken.
43.
by rrwhite 14y ago
Nothing ever is which is why I wrote the answer to "when revenue" is: it depends. I wrote this post because I talked to enough people who thought companies not charging was completely irrational. I believe most people, including politicia
44.
by rrwhite 14y ago
We tested it using Optimizely, what we use for A/B tests, but rather doing a true A/B test we made into a sequential test (by manually setting all traffic to go to one variation versus another). It took a couple days to test and it's tough
45.
Revenue could be fatal: 3 reasons your startup should consider waiting(uservoice.com)
23 points by rrwhite 14y ago|32 comments
46.
by rrwhite 14y ago
Thanks for the love. If you read our previous post on our dev process using Trello it might interest you to know that feature came out of the internal idea inbox. We all quickly fell in love with it and pretty soon almost the whole team was
47.
by rrwhite 14y ago
We're a SaaS business so I don't think there's much we need to do here. We launch/promote something only when it's ready. The only deadlines we operate on are internal (ex: we need feature X in time for event B).
48.
by rrwhite 14y ago
It's been a long time since I checked out Pivotal so I don't feel that confident in giving too much of an opinion. However my main gripe with Pivotal was always two things: 1) Strict adherence to a Scrum methodology (forcing me to use a cer
49.
by rrwhite 14y ago
There's simple a column for each quarter (ex: 2012 Q3) going about 3 quarters into the future. The only things on this board are big strategic projects.
50.
by rrwhite 14y ago
It's worth noting that when we were in our last "building a big new product" push over a year (for our Helpdesk product) we were doing sprints because we had harder deadlines to work within. Having said that we still hated the overhead requ
51.
How we run our agile dev process using only Trello and Google Docs(uservoice.com)
163 points by rrwhite 14y ago|54 comments
52.
by rrwhite 15y ago
... and I don't see many people doing well competing against a free Google Analytics :)
53.
by rrwhite 15y ago
Looks great and something every app developer could use (I've heard many horror stories of using mailto: links). However it might be hard to make money on this when others are giving this functionality away for free as part of a larger offe
54.
by rrwhite 15y ago
I'm a Optimizely user and I find the engagement score to be the most suspect metric to use to validate anything. Especially for something as important as your homepage. Was there not a real goal state they could have tested other than "did
55.
by rrwhite 15y ago
11 months ago :) http://www.uservoice.com/widget/
56.
by rrwhite 15y ago
We actually starting A/B testing going to free back in January before their announcement. PS If you change your mind we can easily import all of your Zendesk content into UserVoice.
57.
UserVoice turns 4: 182 people/sec see a Feedback widget + Helpdesk becomes free(uservoice.com)
31 points by rrwhite 15y ago|11 comments
58.
Maybe MBAs are good for something(blog.uservoice.com)
5 points by rrwhite 15y ago|0 comments
59.
by rrwhite 15y ago
I don't like the mentality you represent in this post, not everyone who buys domains has the time to haggle over $5. The time saved not worrying about $5 could be used to get a take out meal where I live. ;)
60.
by rrwhite 15y ago
There was funny slide in our deck where I list out us, our competitors and the amount raised: GetSatisfaction - $21MM Zendesk - $25.5MM UserVoice - $0.8MM :) My take away from that is that the delta is so large that we're not going to beat

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