pranavrajs

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1. 1.▲
   by pranavrajs 6y ago

   Chatwoot is an open-source omni-channel customer support solution. Today marks a year since the initial commit for Chatwoot’s resurrection as an open-source project. It has been an amazing journey after we open-sourced the code base and the
2. 2.▲
   Failed startup to a trending open-source project: A one year followup(chatwoot.com)

   11 points by pranavrajs 6y ago|1 comments
3. 3.▲
   Show HN: Private Notes for GitHub(chrome.google.com)

   5 points by pranavrajs 6y ago|1 comments
4. 4.▲
   by pranavrajs 7y ago

   Thanks :) We started off with a theme which is using Bootstrap and the illustrations are created by mixing humaaans.com characters with undraw.co illustrations. The font we used is paid font, so we couldn't make the repo open. Tech sta
5. 5.▲
   by pranavrajs 7y ago

   There are a couple of things which I can tell, most important is that we were naive and we were not patient enough to see the project grow organically and reach the users and find its USP. We wanted instant gratification which is not always
6. 6.▲
   by pranavrajs 7y ago

   I agree. I assume having a hosted version of tools like CRM or support desk would help in getting better at maintaining the privacy of the customers.
7. 7.▲
   by pranavrajs 7y ago

   Thanks for the kind words. Please see my response below. > do you have a way to author FAQs Right now, we don't support it. We have FAQs and a documentation website in the pipeline. > is email an accepted channel? Honestly speaki
8. 8.▲
   by pranavrajs 7y ago

   Hey, thanks for letting me know. I will fix it soon :) Looks like I forgot to add the action on the hamburger button.
9. 9.▲
   by pranavrajs 7y ago

   There are no other organizations which are using the project other than us. We use it on our homepage chatwoot.com and for our Facebook pages.
10. 10.▲
    by pranavrajs 7y ago

    Founder here, Chatwoot is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels. This was a product we started building in 2017.
11. 11.▲
    Show HN: Open-Source Alternative to Intercom, Drift, Zendesk, FreshChat(github.com)

    417 points by pranavrajs 7y ago|79 comments
12. 12.▲
    Show HN: DataClump – Sync email unsubscribes across marketing and emailing tools(dataclump.io)

    1 points by pranavrajs 9y ago|0 comments